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Genesys GCP-GC-ADM Exam Dumps Questions and Answers

Exam Code: GCP-GC-ADM
Certification: GCP-GC
Vendor: Genesys
Last Update: Jul 19, 2024
Questions: 60
10  Customers Passed Genesys GCP-GC-ADM
90%  Average Success In Real Exam
90%  Questions came word by word from this dump
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Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Questions 1

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)

Options:

A.

Skills

B.

Additional attribute ratings

C.

Language

D.

Time since the agent became available

E.

Staffing requirements

Questions 2

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?

Options:

A.

Dialog boxes

B.

Scripts

C.

Toast pop-ups

D.

IVR prompts

Questions 3

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

Options:

A.

The maximum capacity that an agent may handle simultaneously for each supported media type

B.

The after call work time for each media type

C.

The length of time that an agent may spend on each media type

D.

The number of different media types that an agent may handle simultaneously

E.

The media types that can interrupt current interactions that an agent is handling