GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Voice

Email

Voicemail

Chat

The ability to receive and route specific tweets to agents so that they can respond to those tweets

The ability to create and manage a Facebook page

The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

The ability for customers to access their accounts via social media channels

The group is in the wrong Organization

Group chat is only available to administrators

The group is set to members only and they are not members of the group

The group is set to public

Admin>Contact Center>Utilization

Admin>Contact Center>ACD Skills

Admin>Routing>Emergencies

Admin>Routing>Disconnect Interactions

Use a text editor, such as Notepad, to create your .csv files

Create a spreadsheet and export it as a .csv file

Use a word processing application, such as Microsoft Word, to create your .csv files

Use a .csv application to create .csv files

Reports

Dynamic Views

Dashboard

Interaction