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  5. Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Questions 4

Which of the following media types can be selected when creating a report? (Choose three.)

Options:

A.

Voice

B.

Email

C.

Voicemail

D.

Chat

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Questions 5

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

Options:

A.

The ability to receive and route specific tweets to agents so that they can respond to those tweets

B.

The ability to create and manage a Facebook page

C.

The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

D.

The ability for customers to access their accounts via social media channels

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Questions 6

Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?

Options:

A.

The group is in the wrong Organization

B.

Group chat is only available to administrators

C.

The group is set to members only and they are not members of the group

D.

The group is set to public

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Questions 7

Which option provides the ability for an email interaction to be interrupted by voice?

Options:

A.

Admin>Contact Center>Utilization

B.

Admin>Contact Center>ACD Skills

C.

Admin>Routing>Emergencies

D.

Admin>Routing>Disconnect Interactions

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Questions 8

What is the recommended way to create a .csv file?

Options:

A.

Use a text editor, such as Notepad, to create your .csv files

B.

Create a spreadsheet and export it as a .csv file

C.

Use a word processing application, such as Microsoft Word, to create your .csv files

D.

Use a .csv application to create .csv files

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Questions 9

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

Options:

A.

Reports

B.

Dynamic Views

C.

Dashboard

D.

Interaction

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Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Last Update: May 2, 2024
Questions: 60

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