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Genesys GCX-ARC Exam Dumps Questions and Answers

Exam Code: GCX-ARC
Certification: Genesys Cloud CX
Vendor: Genesys
Last Update: May 30, 2023
Questions: 60
10  Customers Passed Genesys GCX-ARC
92%  Average Success In Real Exam
91%  Questions came word by word from this dump
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Genesys Cloud CX: Architect Certification Questions and Answers

Questions 1

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?



The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.


The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.


The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.


The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Questions 2

Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer’s response?



In-queue Call Flow


Inbound Call Flow


Outbound Call Flow


Secure Call Flow

Questions 3

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.