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Genesys PC-CIC-Core Exam Dumps Questions and Answers

Exam Code: PC-CIC-Core
Vendor: Genesys
Last Update: Jul 19, 2024
Questions: 60
10  Customers Passed Genesys PC-CIC-Core
91%  Average Success In Real Exam
94%  Questions came word by word from this dump
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PureConnect: CIC Core Certification Questions and Answers

Questions 1

You have a group of remote agents who all require the same set of user permissions within IC.

In the image below, what is the recommended container for configuring user rights for the remote agents.

Options:

A.

Users

B.

Schedules

C.

Lines

D.

Groups

E.

User

F.

Roles

G.

Default User

Questions 2

You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.

What queue type is required to ensure that calls to the operator queue are routed as described?

Options:

A.

Sequential

B.

Round-robin

C.

Custom

D.

ACD

E.

Group Ring

Questions 3

What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?

Options:

A.

Call control toolbar

B.

My Status field

C.

Directory control toolbar

D.

Menu bar