Summer Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: netbudy65

Salesforce Salesforce-Contact-Center Exam Dumps Questions and Answers

Exam Code: Salesforce-Contact-Center
Vendor: Salesforce
Last Update: May 24, 2024
Questions: 205
10  Customers Passed Salesforce Salesforce-Contact-Center
91%  Average Success In Real Exam
93%  Questions came word by word from this dump
Download Demo:   Salesforce Salesforce-Contact-Center download
Salesforce-Contact-Center pdf
PDF
$31.5  $90
Salesforce-Contact-Center exam
Salesforce-Contact-Center PDF + engine
PDF + Testing Engine
$49  $140
Salesforce-Contact-Center Engine
Testing Engine
$36.75  $105

Get All Salesforce PDF Questions and Answers Packages

  • 48 Certifications
  • 98 PDF Exams
  • Guaranteed Success in all Exams
  • Time Saving Study Content
  • Verified and Approved by IT professional
  • Download Free Demos 2500+ Exams
$350*  $999.99
buy now Salesforce pdf
Get All Salesforce PDF Questions and Answers

Salesforce Exam Salesforce-Contact-Center is Challenging Yet Not Impossible!

Passing a certification like Salesforce Exam Salesforce-Contact-Center is really challenging. And this is the reason that most of the IT professionals think of getting this industry demanding certification, impossible! As a matter of fact, it is not! The evidence comes from a host of our clients that passed this exam in their first attempt!

Salesforce Contact Center Accredited Professional Exam exam requires you to make sure a clear, profound and accurate understanding of the subjects covered in the exam syllabus. The most important thing to pass this exam is to access a study material that provides you exam-oriented, simplified and authentic information that is primary requirement of Salesforce Exam Salesforce-Contact-Center.

How DumpsBuddy Provides you the best support to ace Salesforce Salesforce-Contact-Center Exam Questions and Answers

DumpsBuddy’s experts are well-aware of the prerequisites of the Salesforce Exam Salesforce-Contact-Center and offer you the most updated and verified study material to grasp all concepts of Salesforce Exam Salesforce-Contact-Center. You can opt for DumpsBuddy Questions Answers to equip yourself with deep and flawless understanding of the each and every topic of the syllabus. All the complex and confusing concepts of the certification exam are made clear in an easy to understand language. No worries from which academic background you come from. You will find DumpsBuddy Questions Answers immensely easy and interactive.

DumpsBuddy Salesforce Exam Salesforce-Contact-Center Dumps have similar promising features and are helpful to know the most significant topics of the exam. They are developed in the same pattern of questions and answers and are packed with the best accurate information. Most of the questions from these dumps are repeated in the real exam.

  • Packed with verified & updated information
  • Fulfill all of Exam Salesforce-Contact-Center requirements
  • Cover all Exam Salesforce-Contact-Center topics
  • Matched with the real exam format
  • Easy to learn content explained with examples
  • Boosts your confidence with money back guarantee

How DumpsBuddy Salesforce Exam Salesforce-Contact-Center Practice Tests help you develop your command on the real exam scenario?

Appearing in the exam without having information of the original format may scare you. DumpsBuddy brings you the best solution to get to know your target exam and nature of the questions it will have. DumpsBuddy Salesforce Exam Salesforce-Contact-Center Practice Tests offer you the exact replica of the real exam with the same format and number of questions. The best part is that each replica exam comes with an answer key, developed by subject specialists and the veteran IT professionals. You can consult these keys to know the right answer.

DumpsBuddy Salesforce Exam Salesforce-Contact-Center Practice Tests are of multiple benefits. They offer you the opportunity to revise the entire syllabus several times and build a sound knowledge base to confidently perform in the real exam. They will also help you know your weak areas in studies which you can easily improve before going to take the real exam.

How’s DumpsBuddy’s 100% Money Back Guarantee fruitful to you?

DumpsBuddy provides you money back guarantee on its Salesforce Exam Salesforce-Contact-Center Questions Answers and Dumps to ensure the credibility of its content to its clients. This guarantee is actually a promise of success! If you simply focus on the easy to learn study material of DumpsBuddy, there isn’t a reason of failure. You can grab your dream certification in very first exam attempt with an outstanding score.

This money back guarantee saves your time in searching for a reliable and workable content to help you in your preparation for Salesforce Exam Salesforce-Contact-Center. It also builds your confidence in making a fruitful and the best rewarding exam attempt to be certified with Salesforce’s state of the art credential. The effectiveness of Dumpsbuddy’s study material is proved by the lots of appreciative reviews of our clients that made their careers in the IT industry relying only on DumpsBuddy’s products.

How DumpsBuddy Free Updates can help you preparing for Salesforce Exam Salesforce-Contact-Center?

Once you a buy a product from DumpsBuddy, you are provided Free Updates on your exam for 90-Days. These updates are helpful for you in your exam preparation as they contain sets of new questions recently asked in the exam along with answers written by our experts. These free updates are also helpful for keeping you well-informed on the current scenario of your desired exam.

24/7 DumpsBuddy Salesforce Salesforce-Contact-Center Customer Care Service

We provide you the 24/7 customer care service to entertain your inquiries about our products. If you any issue with your exam preparation or in products you purchased from us, feel free to contact us any time you like. You can also contact us for current information on your upcoming exams and availability of our study material on them. Our efficient and very cooperative staff is always prompt to serve you and provide you with the required information without any delay.

Salesforce Contact Center Accredited Professional Exam Questions and Answers

Questions 1

The best dashboard in Service Analytics for UC's service report

requirement is Sidebar-By Customer.

Universal Containers (UC) has a requirement to create a service report that

contains 50 object references. Which steps should UC take to achieve this?

Options:

A.

Create 10 service reports Select the objects Combine the service reports

B.

Create a custom report type Select four object relationships Select adal

from extra objects

C.

Create a Visualforce service report Create objects and fields the Vict into

the objects and fields in the report

Questions 2

Out of the listed options, the most effective combination of features/capabilities to improve UMS's call handling speed and efficiency is:

1. Service Cloud Voice:

● Streamlines inbound and outbound calling within Salesforce,

eliminating context switching and improving agent productivity.

● Offers features like call recording, transcription, and click-to-dial for

faster call handling.

2. Omni-Channel:

● Intelligently routes calls to the most qualified agents based on skills,

availability, and workload, ensuring faster issue resolution.

● Provides real-time insights into agent performance and call metrics

for effective management.

3. Einstein Bots:

● Handles simple inquiries and FAQs, deflecting calls from agents and

reducing queue wait times.

● Can handle tasks like scheduling appointments, providing basic

account information, or collecting initial issue details, freeing up

agents for complex issues.

During a design workshop, Ursa Major Solar (UMS) indicates to a

consultant that many cases around the same topic, which is usually an

outage. Currently the customer service agents need to respond to each and

every case separately, which takes a line amount of time. They would like

to be able to collect these cases together and y message that would be

received by all customers.

Which incident management feature should the consultant recommend

UMS the direct communication with customers?

Options:

A.

Broadcast Alert

B.

Broadcast Site Banner

C.

Broadcast Email

Questions 3

Your bot requirements include personalized greetings and information based on customer data. Which Salesforce feature enables this?

Options:

A.

Custom Apex code dynamically fetching customer data and injecting it into chatbot responses.

B.

Merge fields within bot conversation scripts linking to specific object fields containing customer information.

C.

Einstein Insights providing real-time customer data to personalize bot interactions and recommendations.

D.

All of the above, depending on the level of personalization and data sources required.