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Salesforce Certified-Business-Analyst Exam Dumps Questions and Answers

Exam Code: Certified-Business-Analyst
Vendor: Salesforce
Last Update: Mar 5, 2024
Questions: 289
165  Customers Passed Salesforce Certified-Business-Analyst
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92%  Questions came word by word from this dump
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Salesforce Certified Business Analyst Exam (SP23) Questions and Answers

Questions 1

Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?



Capability model


SIPOC (Suppliers, Inputs, Process, Outputs, Customers)


Value stream map

Questions 2

Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.

What should the BA do first to ensure the ongoing success of the project?



Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.


Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.


Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

Questions 3

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:

"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings."

Which mistake did the BA make when creating this story?



The goal is undefined.


The persona is undefined.


The need is undefined.

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