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Salesforce Certified-Business-Analyst Exam Dumps Questions and Answers

Exam Code: Certified-Business-Analyst
Vendor: Salesforce
Last Update: Aug 12, 2022
Questions: 139
31  Customers Passed Salesforce Certified-Business-Analyst
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88%  Questions came word by word from this dump
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Salesforce Certified Business Analyst Exam Questions and Answers

Questions 1

A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.

Which level of detail should the BA use for the process map and why?



Very detailed—It should be prescriptive for new users following an unfamiliar process.


Somewhat detailed—Since the process will be repetitive, new users will learn and remember the details.


Simple—A high-level overview of the process is sufficient to show a new user experience.

Questions 2


The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.

What should the BA do to resolve these challenges with the release team?



Associate each set of metadata -changes to the corresponding user story.


Provide detailed test cases to validate the functional requirements


Involve the stakeholders in the business requirements gathering sessions.

Questions 3

A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.

What went wrong?



Failure to include all stakeholders in the requirements gathering process


Failure to perform thorough unit testing during the development process


Failure to validate the application against the functional requirements

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