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Salesforce Service-Cloud-Consultant Exam Dumps Questions and Answers

Exam Code: Service-Cloud-Consultant
Vendor: Salesforce
Last Update: Jan 19, 2023
Questions: 150
10  Customers Passed Salesforce Service-Cloud-Consultant
95%  Average Success In Real Exam
95%  Questions came word by word from this dump
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Salesforce Certified Service cloud consultant (WI23) Questions and Answers

Questions 1

Service Representatives are complaining that their Lightning Service Console is too crowded making it difficult to find the tabs and features they need. After reviewing the Service Representatives console use, all configured features are required. Which solution should a Consultant suggest to improve the efficiency of console users?



Enable Keyboard shortcuts


Define criteria-based record page components


Configure Macros


Create multiple Console layouts

Questions 2

A company would like to implement a solution that would hold service reps accountable to customer Service Level Agreements.

Which two steps should be completed to meet this request? Choose 2 answers



Enable Work Orders.


Create an Entitlement Process.


Set up Milestones.


Configure Service Contracts.

Questions 3

Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.

Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?



Change Sets


Mass Transfer Records


Data Import Wizard


Data Loader

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