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Salesforce Service-Cloud-Consultant Exam Dumps Questions and Answers

Exam Code: Service-Cloud-Consultant
Vendor: Salesforce
Last Update: May 13, 2022
Questions: 388
10  Customers Passed Salesforce Service-Cloud-Consultant
92%  Average Success In Real Exam
89%  Questions came word by word from this dump
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Salesforce Certified Service cloud consultant (SP22) Questions and Answers

Questions 1

The Service Desk at Universal Containers is considering implementing a Service Console and is consideringusing Lightning Experience. Which three features are available only in Classic? Choose 3 answers

Options:

A.

Dynamic list updates

B.

Quick Text

C.

Multi -monitor support

D.

Keyboard Shortcuts

E.

Case hover

Questions 2

A customer has recently implemented an on-premise telephony system that is common in the industry. This customer purchased Salesforce licenses and is planning to integrate these two systems. What option should a consultant recommend?

Options:

A.

Implement an on demand telephony solution provided by a vendor.

B.

Use a computer telephony integration (CTI) adapter that supports its telephony system.

C.

Create an API integration between Salesforce and the telephony system.

D.

Build a custom computer telephony integration (CTI) adapter using the Toolkit.

Questions 3

Milestones can be added to which three Object types? Choose 3 answers

Options:

A.

Entitlement

B.

Work Order

C.

Service

D.

Case

E.

Account

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