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Salesforce Service-Cloud-Consultant Exam Dumps Questions and Answers

Exam Code: Service-Cloud-Consultant
Vendor: Salesforce
Last Update: Mar 5, 2024
Questions: 177
10  Customers Passed Salesforce Service-Cloud-Consultant
92%  Average Success In Real Exam
92%  Questions came word by word from this dump
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Salesforce Certified Service cloud consultant (SP23) Questions and Answers

Questions 1

Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same

customer contacts. UC wants to ensure that its Salesforce instance has clean data.

Which best practice should a consultant recommend?



Deduplicate the data before importing into Salesforce.


Import the records and create a Flow to change the data type.


Import the records and use Duplicate Management.

Questions 2

Universal Containers’ customers prefer speaking to a live support agent for complex product issues. This results in a high volume of phone calls

and customer dissatisfaction about long hold times.

Which functionality should the consultant recommend to address the problem?



Embedded Chat window


Contact requests



Questions 3

Cloud Kicks has implemented a review process for all new Knowledge articles. Each article must be reviewed and approved by a subject matter expert before becoming available to users.

Which step is necessary to make articles visible in all the selected channels?



Click Publish after the Approval Process.


Set the status to Published fram the Knowledge approval page.


Set the final approval action to 'Lock the record for editing’.

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