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You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
Which ServiceNow capability provides assistance to help users obtain information, make decisions, and perform common work tasks via a messaging interface?
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that?
Right click on Priority and select what?
Which certificate-based authentication methods can be enabled so that users can log into the Service Portal? (Select all that apply) Select 2 Answers from the below options
A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
Which tool is used to define relationships between fields in an import set table and a target table?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
Which tool is used for creating dependencies between configuration items in the CMDB?
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
‘Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the
HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
What setting allows users to view a Knowledge Base article even if the are not logged in?
When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?
The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?
Access controls are evaluated in this order:
1. Match object against table ACL
2, Match the object against field ACL
Within step 1 above, what order are the table ACLs evaluated?
On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?
What type of field has a drop down list, from which you can pick from pre-defined options?
Which data consistency settings can be achieved using UI Policy?
Choose 3 answers
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?
What is the best practice related to using the Default Update Set for moving customizations between instances?
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
What section on a task record would you use to see the most recent update made to a record?
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
When selecting the Target table for an import, which tables can you select?
Choose 3 answers
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?
What module enables an administrator to define destinations for imported data on any ServiceNow table?
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and
forecasted into the future. What capability do you suggest for this manager?
To apply a UI Policy to all views, which field should be set to true in its definition record?
What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?
Choose 4 answers
When building an extended table from a base table, which fields do you need to create? Choose 2 answers
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?
An IT user calls the service desk because his work needs to be completed on ask records. All he can see a Self Service on his homepage when he logs in to the ServiceNow instance. What issue could explain this?
Choose 2 answers
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
How can administrators utilize the same content for different notification channels?
Where in Flow Designer can users access information about actions that are added to the flow?
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
New records, new groups, and modified configuration Items (Cls): what do they have in common?
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?
What are three security modules often used by the System Administrator? (Choose three.)
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
What do you need to do before you can use an Application-based trigger in your flow?
A knowledge article must be which of the following states to display to a user?
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
ServiceNow uses what term to describe all the data saved within a particular form?
FILL IN THE BLANK
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
Which one of the following modules can be used to view field settings for a table?
Which of the following allows a user to edit field values in a list without opening the form?
When searching using the App Navigator search field, what can be returned? (Choose four.)
Which one of the following statements describes the purpose of a Service Catalog workflow?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
The display sequence is controlled in a Service Catalog Item using which of the following?
Which of the following statements is true when a new table is created by extending another table?
What module in the Service Catalog application does an Administrator access to begin creating a new item?
When working on a form, what is the difference between Insert and Update operations?
What is generated from the Service Catalog once a user places an order for an item or service?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Where would you go in ServiceNow to order services and products offered by various departments?
TESTED 29 Apr 2024
