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Salesforce CRT-271 Exam Dumps Questions and Answers

Exam Code: CRT-271
Certification: Community Cloud
Vendor: Salesforce
Last Update: Mar 5, 2024
Questions: 285
10  Customers Passed Salesforce CRT-271
89%  Average Success In Real Exam
85%  Questions came word by word from this dump
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Certification Preparation For Community Cloud Consultants Questions and Answers

Questions 1

Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

Options:

A.

Upload the logo as an externally available Document and include it in the login page

B.

Add the logo to the Login & Registration setup page in Community Management

C.

Override the default Community login page to a custom login page with the logo

D.

Use URL redirect to redirect users to a custom login page with the logo

Questions 2

Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer

Options:

A.

Implement a Web-to-case form to capture user details and use case details to create a Community user

B.

Create a publically accessible custom page with the registration details and add a link to the Community login page

C.

Use the registration form in the company website and allow users to register

D.

Enable the option Allow External Users to Self-register in the Community Management page

Questions 3

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?

Options:

A.

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B.

Create a customer survey using custom Lightning components and add it to the home page.

C.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

D.

Enable the article voting property on the Article Content component in the article detail page in the Community Builder