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ServiceNow CIS-CSM Exam Dumps Questions and Answers

Exam Code: CIS-CSM
Vendor: ServiceNow
Last Update: Apr 20, 2024
Questions: 229
10  Customers Passed ServiceNow CIS-CSM
92%  Average Success In Real Exam
86%  Questions came word by word from this dump
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)



Blocked by approval


Blocked by case task


Blocked internally and by customer


Blocked by internally

Questions 2

What feature does the Product Model and Catalog Items Relationship plugin enable?



Agents are automatically proposed catalog items related to the chosen product on the case form


Consumers can track what products they have purchased via the catalog


It provides a contextual service catalog based on the customer’s subscribed services Most Voted


Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Questions 3

Which of the following options can a survey administrator define on an individual survey? (Choose two.)



The ability for end users to decline survey assignments


Number of survey reminder notifications


Trigger conditions Most Voted


Anonymize responses

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