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ServiceNow CIS-CSM Exam Dumps Questions and Answers

Exam Code: CIS-CSM
Vendor: ServiceNow
Last Update: Apr 20, 2024
Questions: 229
10  Customers Passed ServiceNow CIS-CSM
92%  Average Success In Real Exam
86%  Questions came word by word from this dump
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Questions and Answers

Questions 1

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

Options:

A.

Blocked by approval

B.

Blocked by case task

C.

Blocked internally and by customer

D.

Blocked by internally

Questions 2

What feature does the Product Model and Catalog Items Relationship plugin enable?

Options:

A.

Agents are automatically proposed catalog items related to the chosen product on the case form

B.

Consumers can track what products they have purchased via the catalog

C.

It provides a contextual service catalog based on the customer’s subscribed services Most Voted

D.

Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Questions 3

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

Options:

A.

The ability for end users to decline survey assignments

B.

Number of survey reminder notifications

C.

Trigger conditions Most Voted

D.

Anonymize responses

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