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Cisco 500-442 Exam Dumps Questions and Answers

Exam Code: 500-442
Certification: CCEA
Vendor: Cisco
Last Update: Mar 28, 2024
Questions: 60
10  Customers Passed Cisco 500-442
88%  Average Success In Real Exam
89%  Questions came word by word from this dump
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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

When is the IVR leg established in a CCE Call Flow?

Options:

A.

when CVP establishes an HTTP link with the VXML Server

B.

when CVP establishes an HTTP link with the Media Server

C.

when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)

D.

when the Ingress Gateway delivers a SIP invite message to the CVP server

Questions 2

What are two channels or features supported by ECE? (Choose two.)

Options:

A.

TSMS

B.

Chat

C.

Courtesy Callback

D.

Callback

E.

Email

Questions 3

Which two components are needed to setup RONA? (Choose two.)

Options:

A.

Agent Permission levels

B.

Call Routing Logic

C.

System timers

D.

Skill Target Configuration

E.

Attribute settings

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