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SPHR Senior Professional in Human Resources Questions and Answers

Questions 4

An HR director decided not to interview a qualified applicant because of personal knowledge that the applicant's family has a history of cancer. The director most likely intended to reduce which of the following risks?

Options:

A.

Health insurance experience rating

B.

Workers' compensation claims

C.

Negative wellness outcomes

D.

Sick leave policy abuse

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Questions 5

The most important reason for HR to support social responsibility activities is to:

Options:

A.

Identify organizational philanthropic endeavors

B.

Create a positive organizational brand

C.

Influence legislation

D.

Ensure governmental compliance

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Questions 6

What is the primary challenge HR leaders will continue to face as new technologies emerge?

Options:

A.

Data security and management

B.

Recruiting costs and engagement

C.

Limited customization of cloud solutions

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Questions 7

When first attempting to change an organization’s culture, it is most important to focus on:

Options:

A.

The external competitive environment

B.

The steps needed to initiate the change

C.

The reasons why the change is warranted

D.

Metrics to measure the success of the change

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Questions 8

What can an employer legally do when a union approaches employees about forming a bargaining unit?

Options:

A.

Promise a pay increase

B.

Ask employees how they will vote

C.

Tell employees the cost of union dues

D.

Speak with employees at their homes

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Questions 9

Which of the following presents the greatest difficulty in using a profit-sharing plan as a means of rewarding employees?

Options:

A.

Payout levels can be supported effectively only at large organizations

B.

Employees may feel disconnected from factors that contribute to organizational success

C.

Compensation managers may have difficulty determining criteria for the plan

D.

Rewards for financial success are most effective for executive-level employees

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Questions 10

During mergers and acquisitions (MandA), an executive is likely to be protected financially with a:

Options:

A.

Leveraged buyout

B.

Divestiture strategy

C.

Golden parachute

D.

Stock option

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Questions 11

An organization receives the following job analysis results. Which of the following actions should the organization implement to improve job satisfaction? (Select TWO options.)

Dimension (Score 1–5, 5 being high)

Skill Variety: 3

Task Identity: 2

Task Significance: 4

Autonomy: 2

Feedback: 3

Options:

A.

Offer a rotation program

B.

Implement a mentoring program

C.

Align to the mission and strategy

D.

Expand the position's scope and depth

E.

Increase individual latitude and discretion

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Questions 12

The analysis phase of instructional design is used to determine:

Options:

A.

Training delivery methods

B.

Which evaluation system to use

C.

The budget for the project

D.

What skills need to be taught

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Questions 13

The primary consideration when developing an employee recognition program is:

Options:

A.

Rewarding behaviors that support core values

B.

Establishing an appropriate program budget

C.

Getting support from team champions

D.

Linking with referral bonus programs

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Questions 14

Which of the following is the first question to ask when a department is seeking HR support to hire additional staff?

Options:

A.

"What is the business necessity?"

B.

"What skills are needed?"

C.

"What recruiting sources should be used?"

D.

"Does it have budget approval?"

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Questions 15

During integration following an acquisition, which of the following are the most critical HR actions? (Select TWO options.)

Options:

A.

Ensure the retention of key talent

B.

Prioritize strategic growth initiatives

C.

Identify key policies and procedures

D.

Plan system and personnel data migration

E.

Determine organizational design and structure

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Questions 16

An organizational policy designed to limit employee access to certain websites helps to:

Options:

A.

Safeguard the interests of the organization

B.

Enhance existing social responsibility programs

C.

Manage the bandwidth of existing communications

D.

Address concerns about protecting employee information

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Questions 17

Organizational climate is most directly impacted by a leader's:

Options:

A.

Business acumen

B.

Work experience

C.

Educational level

D.

Emotional intelligence

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Questions 18

In assessing training, the three broad areas of measurement that are most important to management are cost, change, and:

Options:

A.

Participation

B.

Satisfaction

C.

Usefulness

D.

Impact

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Questions 19

The primary reason that organizations outsource training initiatives is that:

Options:

A.

Managers believe that external trainers are more credible

B.

External trainers can provide improved subject-matter expertise

C.

Employees are provided with external networking opportunities

D.

Feedback on external trainers is more objective

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Questions 20

When going through a union-organizing drive, the most important actions for a manager to take are to: (Select TWO options.)

Options:

A.

Maintain consistent policy interpretation

B.

Educate employees about current benefit offerings

C.

Conduct all-hands meetings and focus groups for input

D.

Communicate leadership’s willingness to listen to concerns

E.

Support employees through organization-sponsored events

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Questions 21

Which of the following is the best example of positive reinforcement in a production environment?

Options:

A.

Peer recognition

B.

Piece rate pay

C.

Variable merit pay

D.

Spot awards

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Questions 22

The type of market characterized by identifying and designing products or services for a small profitable marketplace segment is:

Options:

A.

Independent

B.

Differentiated

C.

Niche

D.

Demographic

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Questions 23

During an I-9 audit, the following errors are discovered: three I-9 forms for current employees cannot be located, two forms are missing the employer signature, and all forms are maintained in a shared, unlocked file cabinet.

Completion of new I-9 forms for the three employees whose forms cannot be located will:

Options:

A.

reduce the penalty by half

B.

sufficiently correct the error

C.

mandate a minimum penalty

D.

demonstrate a good faith effort

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Questions 24

A pregnant employee in a manufacturing plant discloses the pregnancy on the first day of employment. The employee works an overnight shift and does not have an accommodation request. The employee is observed getting sick in the bathroom during the lunch break. The supervisor contacts HR for guidance. HR should advise the supervisor to:

Options:

A.

Send the employee home and require a medical release to return

B.

Allow the employee to return to work when they have recovered

C.

Move the employee into a role which requires little movement

D.

Have another female employee accompany them to the restroom

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Questions 25

Lean processes will best help an organization to: (Select TWO options)

Options:

A.

Maximize employee productivity

B.

Prevent problems from happening

C.

Do more with fewer resources

D.

Eliminate wasteful activities

E.

Provide tools that may be easily copied

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Questions 26

An inclusive culture is best characterized by its:

Options:

A.

Sense of belonging

B.

Social responsibility

C.

Transparent policies

D.

Diverse leadership

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Questions 27

The transfer of learning is effective when: (Select TWO options)

Options:

A.

Trainees apply it to the job context in which they work

B.

Acquired skills are maintained over time

C.

Demand for the training increases significantly

D.

Performance appraisal scores improve from period to period

E.

Trainees provide feedback that they enjoyed the training

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Questions 28

Which of the following should be considered when aligning HR strategy to an organization's objectives?

Options:

A.

Employee survey results

B.

Market compensation data

C.

Talent management process

D.

Corporate social responsibility

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Questions 29

An example of action learning as an organizational development tool would be:

Options:

A.

Small teams addressing real workplace problems

B.

Evaluating a standardized operation or process

C.

Participating in self-awareness exercises

D.

Ongoing group sensitivity training

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Questions 30

A risk reduction strategy that many organizations use for terminated vested participants or retirees of a defined benefit pension plan is to:

Options:

A.

Increase the retirement age

B.

Reduce benefit contributions

C.

Provide lump sum payouts

D.

Terminate the plan

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Questions 31

Which of the following actions should be taken first when a hiring manager sees very few qualified candidates among the pool that have met the pre-screening requirements?

Options:

A.

Confirm accuracy of job descriptions

B.

Open position to greater audience

C.

Target specific applicant pools

D.

Seek an increase in salary range

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Questions 32

Learning is best linked to performance when:

Options:

A.

Post-training skills transfer to the job

B.

Managers say they will use program tools

C.

Trainees show increased levels of knowledge

D.

Trainees report high satisfaction with the program

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Questions 33

What are the most important benefits of incorporating succession management into an organization’s culture? (Select TWO options)

Options:

A.

Develops bench strength

B.

Decreases involuntary turnover

C.

Reduces external recruiter expenses

D.

Accelerates time to fill critical positions

E.

Infuses new talent with fresh perspectives

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Questions 34

Which of the following best describes the process of identifying personal development needs that involves input from co-workers, subordinates, and superiors?

Options:

A.

Performance appraisal

B.

Progressive discipline

C.

Peer review

D.

Multirater feedback

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Questions 35

When administering layoffs, which of the following is the most important factor in mitigating risk?

Options:

A.

Historical wrongful terminations

B.

Performance indicators

C.

Disparate impact analyses

D.

Financial objectives

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Questions 36

Which of the following is a diversity strategy that attempts to embrace and leverage all employee differences to benefit an organization?

Options:

A.

Affirmative action

B.

Awareness

C.

Equal opportunity

D.

Inclusion

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Questions 37

Spaced practice usually provides the trainee with:

Options:

A.

An opportunity to learn both on the job and in the classroom

B.

Frequent feedback from instructors

C.

Application of learned skills in multiple work settings

D.

Reinforcement of learning over time

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Questions 38

The most significant benefit of measuring the results of a training program is knowing:

Options:

A.

How the training affected organizational performance

B.

How the training changed the participant’s behavior

C.

That the participant was satisfied with the training

D.

That the participant actually learned a new skill

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Questions 39

When developing an onboarding program, which components most positively impact employee retention? (Select TWO options.)

Options:

A.

Offering self-directed training sessions

B.

Providing employees multiple wellness programs

C.

Enrolling employees in the 401(k) plan automatically

D.

Connecting employees with the organization’s mission

E.

Assisting employees in developing long-term relationships

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Questions 40

The best approach to lead a successful retention strategy is to:

Options:

A.

Focus on retaining all employees

B.

Increase the budget for recognition programs

C.

Target efforts to high performers

D.

Prioritize organizational seniority

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Questions 41

The success of employee wellness programs in decreasing healthcare costs is most dependent on:

Options:

A.

the participation of high-risk employees

B.

follow-up case management

C.

consistent employee satisfaction

D.

frequent communication of risk factors

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Questions 42

Before implementing a corporate social responsibility (CSR) strategy, it is most critical that HR:

Options:

A.

Deliver communications to all impacted employees

B.

Understand the environment in which the business operates

C.

Assume an advisory role to community leaders

D.

Conduct a gap analysis and analyze data

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Exam Code: SPHR
Exam Name: Senior Professional in Human Resources
Last Update: May 3, 2025
Questions: 140

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