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ITIL ITIL-DSV Exam Dumps Questions and Answers

Exam Code: ITIL-DSV
Vendor: ITIL
Last Update: Jul 19, 2025
Questions: 80 With Expert Explanation
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86%  Questions came word by word from this dump
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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Questions and Answers

Questions 1

After drawing the service value streams, some bottlenecks are apparent. To improve this, an organization will make use of:

Options:

A.

User-Centered Design

B.

Lean Techniques

C.

Service Design Thinking

D.

Agile Development

Questions 2

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

Options:

A.

The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization

B.

The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

C.

The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs

D.

The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship

Questions 3

Which is an example of planning for value co-creation?

Options:

A.

Delivering training sessions to internal staff to make them aware of future product changes

B.

Supporting naturally formed online user communities and groups

C.

Agreeing with a customer the service desk team's response times for each method of user contact

D.

Conducting an assessment of the service provider's 'change enablement' practice

ITIL ITIL-DSV Exam Dumps FAQs

What is the ITIL ITIL-DSV Exam?

The ITIL ITIL-DSV (Drive Stakeholder Value) exam is part of the ITIL 4 Managing Professional stream. It assesses your understanding of how to engage and interact with stakeholders, design service offerings, and optimize user experience.

Why is the ITIL-DSV (ITIL 4 Managing Professional) Certification important for IT security professionals?

The ITIL-DSV (ITIL 4 Managing Professional) certification is essential for IT security professionals as it validates critical cybersecurity skills and knowledge. It focuses on managing and improving stakeholder relationships, designing effective service offerings, and ensuring value co-creation. This certification demonstrates your expertise in these areas, making you eligible for pivotal IT security roles and enhancing your career prospects.

What topics are covered in the ITIL ITIL-DSV Exam?

The ITIL ITIL-DSV exam covers stakeholder engagement, customer journey mapping, designing service offerings, onboarding and offboarding customers, continual improvement, value co-creation, and ensuring user experience.

How long is ITIL ITIL-DSV Exam and how many questions does it include?

The ITIL ITIL-DSV exam consists of 40 multiple-choice questions, and you will have 90 minutes to complete it.

What is the passing score for ITIL ITIL-DSV Exam?

The passing score for the ITIL ITIL-DSV exam is 70%.

What is the difference between ITIL ITIL-DSV and ITIL-4-Transition Exams?

The main difference between ITIL ITIL-DSV (Digital Service Value) and ITIL-4-Transition Exams lies in their focus and purpose:

  • ITIL ITIL-DSV Exam: The ITIL ITIL-DSV Exam is a specialized module within the ITIL 4 framework that focuses on digital service management. It emphasizes the integration of digital technologies and agile practices into IT service management, aiming to help organizations deliver value through digital services.
  • ITIL ITIL-4-Transition Exam: The ITIL ITIL-4-Transition Exam are designed to help individuals transition from previous ITIL versions (like ITIL v3) to ITIL 4. The exams validate that candidates understand the new concepts, principles, and practices introduced in ITIL 4, ensuring they can apply them effectively in their roles.

Where can I find the best study materials for the ITIL ITIL-DSV Exam?

DumpsBuddy offers ITIL-DSV real exam questions and verified answers, full-length practice tests, step-by-step ITIL study guides, and both PDF questions. The ITIL-DSV exam dumps are regularly updated to align with the latest ITIL exam objectives, ensuring that you have the most accurate and reliable content for your preparation.

How hard is the ITIL-DSV Exam?

The ITIL-DSV exam is challenging, requiring a solid understanding of ITIL principles, stakeholder engagement, and service design. Proper preparation with study materials like DumpsBuddy ITIL-DSV practice exams can greatly enhance your chances of success.

Is ITIL Certification worth IT?

Yes, ITIL Certification is worth it as it enhances your IT service management skills and boosts career prospects.

What are the 5 stages of ITIL?

The 5 stages of ITIL are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (CSI).