Labour Day Special Limited Time 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: netbudy65

Dumpsbuddy Logo
  1. Home
  2. Genesys
  3. GCP8
  4. GE0-806
  5. Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

Questions 4

For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?

Options:

A.

1week

B.

1 month

C.

1year

Buy Now
Questions 5

Which are valid scenario elements you can use when creating a schedule scenario?

Choose 4 answers

Options:

A.

Real Agents

B.

Profile Agents

C.

To Sites/Activities

D.

Scenario period

E.

Shifts

F.

Contracts

Buy Now
Questions 6

An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.

Options:

A.

Adherent

B.

Non-adherent

C.

Severely non-adherent

D.

Exception

Buy Now
Questions 7

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

Options:

A.

Schedule States Report

B.

Activity weekly Schedule Report

C.

Schedule Summary Report

D.

Schedule State Totals Report

Buy Now
Questions 8

Which of the following access rights can be configured in WFM Configuration utility?

Choose 4 answers

Options:

A.

Access to Agent Groups

B.

Access to Teams

C.

Agent access to WFM Web for Agents

D.

Access to WFM reports

E.

Access to Master Schedule

F.

Publish Forecast

Buy Now
Questions 9

Complete the sentence:

Task Sequence is configured on_____________________________.

Options:

A.

An Activity

B.

A Contract

C.

A Shift

D.

A Rotating Pattern

Buy Now
Questions 10

Which modules of WFM supervisor are used to set Alerts?

Options:

A.

Schedule Intraday

B.

Performance

C.

Configuration

Buy Now
Questions 11

What can an Agent using WFM Web for Agents see?

Options:

A.

Forecast Scenario

B.

Master Forecast

C.

Schedule Scenario

D.

Master Schedule

E.

Performance/Adherence

Buy Now
Questions 12

Which of the following Agent tasks can be configured as an activity?

Choose 3 answers

Options:

A.

Answering Inbound calls Monday to Friday in a Working Hours

B.

Paperwork done the last hour of each shift

C.

Training on request

D.

Opening doors everyday for 2 hours in the morning

E.

No call no show

Buy Now
Exam Code: GE0-806
Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)
Last Update: May 6, 2024
Questions: 85

PDF + Testing Engine

$130
buy now GE0-806 pdf + testing engine

Testing Engine

$95
buy now GE0-806 testing engine

PDF (Q&A)

$80
buy now GE0-806 pdf