CRT-271 Certification Preparation For Community Cloud Consultants Questions and Answers

Create a rate rule and apply it to posts with newly registered members as the criteria

Activate a content rule to flag member -generated content with a Review Moderation action

Grant the 'Community Moderator' permission to allow access to view engagement reports

Grant the 'Moderate Communities Feed' permission to Community members so they can flag content

Consolidate work into WordPress and use CMS Connect in the Community

Use the native Content Transformation tool to convert the resources into Knowledge articles

Create Knowledge articles that link to the relevant documents in both systems

Use CMS Connect to bring both sets of resources into the Community

The Lightning components are on the page and load as expected.

The Lightning components are NOT on the page, but are available in Community Builder.

The Lightning components are on the page, but will NOT load until the Community is published.

The Lightning components are neither on the page nor in Community Builder.

Install a third-party app from AppExchange to encrypt the data at rest

Leverage Salesforce Shield to encrypt and decrypt all data at rest

Encrypt data in portals, but not in Communities

Create encrypted fields for Community data

Select the Show User Rank checkbox for the component in the property editor.

Enable setup and display of the Reputation Levels option and configure Reputation in Community Management.

Set the number of users to 5 in the property editor for the component.

Drag the Reputation Leaderboard Component to the Community page in Community Management. 

Drag the Reputation Leaderboard Component to the Community page in Site.com.

Community Managers are able to view all Community Users regardless of the organisation-wide defaults

Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

Community users in the same community can see each other, regardless of the organisation-wide defaults

Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults

Upload the logo as an externally available Document and include it in the login page

Add the logo to the Login & Registration setup page in Community Management

Override the default Community login page to a custom login page with the logo

Use URL redirect to redirect users to a custom login page with the logo

Implement a Web-to-case form to capture user details and use case details to create a Community user

Create a publically accessible custom page with the registration details and add a link to the Community login page

Use the registration form in the company website and allow users to register

Enable the option Allow External Users to Self-register in the Community Management page

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

Create a customer survey using custom Lightning components and add it to the home page.

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

Enable the article voting property on the Article Content component in the article detail page in the Community Builder

Create Process flows to identify posts with the offensive or inappropriate words and replace with other content

Enable Moderation for the Community to block offensive or inappropriate content

Write a trigger to identify posts with the offensive or inappropriate words and replace with other content

Use moderation rules in the Community to block offensive or inappropriate content

Create a Sharing Set on the Case object.

Enable Super User access for customer users.

Select the Community User Visibility checkbox.

Set up Delegated Admin access for customer users.

Subscribe to an RSS feed about Questions and posts

Subscribe to Questions and posts

Follow users associated with Questions and posts

Subscribe to Topics associated with Questions and posts

Select a Customer user record and select the Login option.

Choose Login to the Community as a user from the contact record in Salesforce.

Select the Community from the App Launcher as an internal user.

Log in as a customer to the Community with a Test customer login.

Preview the Community as a specific Community user in the preview mode of the Community builder.

Disable reputation for specific members in the community by user profile

Select badges for each reputation level from a provided icon library

Add new reputation levels automatically when specified point thresholds are reached

Exclude contributions to records when counting points towards reputation levels

Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.

Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them

Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them

Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder

Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them

Allow the users to self -register to the Community

Create the users as contacts and enable them as Community users

Create the users in Salesforce and add their profile to the Community

Add the users to the Community as members

Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private

Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility

Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users

Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private

Community Settings.

Site.com Studio.

Force.com Sites.

Community Builder.

Set up partner accounts with two roles.

Set up partner accounts with one role.

Use sharing rules to grant sales managers access to sales employees data.

Make the sales manager the Super User on the partner account.

Go into the Community Page Manager and update the Page Access control to Public

Go into the Setup Menu >> Profiles >> edit the object settings on the guest community profile

Add the sample code provided on help.salesforce.com to the head markup and add the object name you want to expose publicly

Install the Community Object Permissions Manager from the AppExchange for advanced data sharing options

Go into the Community Manager and select the objects that are available publicly

Go into the Community Builder and navigate to settings and click on the hyperlink to the Guest User Profile

Make sure the community is in Active status.

Are sure the community is in Published status.

Set the community in preview status to review before changing it to Active status.

Make sure the users have their profiles established in the community.

Set the email check box option at the community level.

Configure Salesforce Connect and define the required external objects

Create a custom lightning component to display the information in an iframe

Configure Files Connect and include the external object in the global search

Used the standard files component and define the third-party billing system as a source

The Lightning components are on the page, but will NOT load until the Community is published.

The Lightning components are NOT on the page, but are available in the Community Builder

The Lightning components are neither on the page nor in the Community Builder

The Lightning components are on the page and load as expected.

Custom applications

Standard lightning community templates

AppExchange applications

Flows and flow categories

Lightning community templates

Business value map and ROI

Custom solutions

Lightning bolt solutions

Build a Community for each business unit and assign partners to the relevant Communities

Build one Community and allow the partner profiles to be assigned based on the business unit

Build one Community and segment partner visibility by turning off Community User Visibility

Build a Community for each business unit and allow partners to have separate login credentials

Publish the Community using the Community Builder

Assign the "UC Customer Community" profile in administration

Use a permission set to give users access to the Community

Ensure the "send welcome email" checkbox is selected

Create a custom Lightning component for Reputation and add it to the home page.

Configure Reputation points and levels in the Community Management console.

Add a Visualforce Reputation Leaderboard component.

Add the Reputation Leaderboard component to a page in the Community.

Enable Reputation in the Community.

Specify font family, style, and weight

Apply a colour scheme that is appropriate for the Universal Containers template with the colour palette

Adjust kerning values in a variety of typefaces

Use custom CSS to apply Universal Containers styles

Adjust the pixel width of the masthead

Add the Member Profile to the Community

Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

Navigate to the Contact Record and Enable the Contact as a Community User

Data Categories

Topics

Chatter Groups

Article Groups

Knowledge Groups

Select an available colour scheme inside the Branding Editor that most closely matched the company's branding colours.

Download HTML/CSS from the company's website and upload it inside the Community Builder.

Upload the company logo to generate a colour palette that matched the company's branding colour.

Get HEX codes for branding colours from the company's website and manually add them inside the Branding Editor.

Upload an HTML header in Community Management with Javascript that contains a link to the external website.

Create a rich text field inside the Navigation object and include the website URL as an href link.

Create a Navigation menu item inside Community Builder with External URL type.

Update the Default Website Link property inside Property Editor to the company's website.

Set up Unlisted Chatter groups and make the UC account manager the owner

Set up Private Chatter groups and make the UC account manager the owner

Build a custom Lightning Component and enable the sharing attribute

Configure a Collaboration object with manual sharing

Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.

Make the article detail page available for unauthenticated access to help customers view articles without login.

Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.

Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.

MX Record

TXT Record

NS Record

CName Record

AAAA Record

Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID

Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID

Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID

Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation

Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID

Recreate the Knowledge Base page in all Communities

Create a link to the Knowledge Base in all Communities

Merge the Communities unto the Community that has the Knowledge Base

Export the page and select it when creating a new page in all Communities

Select the \Run as logged in user option for the dashboards.

Select the Channel Manager as the running user for the dashboards.

Select the owner of the partner account as the running user for the dashboards.

Select the Sales Executive as the running user for the dashboards.

Use the Case object with compact layout, return five records, and use the 'My Cases' list view

Use the Case object with full layout, return five records, and use the 'My Cases' list view

Use the 'My Cases' list view with compact layout, return five records, and disable public access

Use the Case object, return five records, use the 'My Cases' list view, and disable public access