77201X Avaya IP Office Platform Implement Certified Exam Questions and Answers

Each VCM32 card supports 32 VoIP calls, so two VCM32 cards on an IP500 V2 support 64 simultaneous calls (Option B). Options A, C, and D reflect incorrect totals for this configuration.References: Avaya IP Office IP500 V2 Installation Manual.

A T1 trunk (PRI) supports 23 simultaneous calls (Option A) in North America, using 23 B-channels and 1 D-channel. Option B (24) includes the D-channel (not for calls), Option C (30) is for E1, and Option D (31) exceeds T1 capacity.References: Avaya IP Office Trunk Configuration Guide.

The VCM32 card (Voice Compression Module) on the IP500 V2 supports up to 32 simultaneousVoIP calls (Option B), such as IP phone or SIP trunk calls, depending on codec and bandwidth. Options A, C, and D reflect incorrect capacities for a single VCM32.References: Avaya IP Office IP500 V2 Installation Manual.

The primary benefit of IP Office Server Edition over the IP500 V2 is higher scalability (Option A). Server Edition supports up to 2500 users across multiple servers (Primary, Secondary, and Expansion Systems), whereas the IP500 V2 is limited to 384 users. This makes Server Edition ideal for larger or distributed organizations. Option B (lower cost) is incorrect as Server Edition typically involves higher costs due to its advanced features and hardware requirements. Option C (simpler installation) is false, as Server Edition’s multi-server setup is more complex than the standaloneIP500 V2. Option D (support for analog phones) applies to both systems, not a distinguishing benefit.References: Avaya IP Office Server Edition Deployment Guide, IP500 V2 Capacity Guidelines.

"User Rights" (Option B) define permissions and features for IP Office users (e.g., call forwarding,conferencing), applied via user profiles or templates. Option A is for trunks, Option C is for Voicemail Pro, and Option D is for SSA—not user rights.References: Avaya IP Office User Configuration Guide.

In an Avaya IP Office Server Edition deployment, the IP Office Manager is a Windows-based application used for system configuration and management. It must be installed on a separate PC, not on the Primary Server itself, to allow administrators to connect to and manage the Server Edition system remotely or locally. Option A (Voicemail Pro) can be installed on the Primary Server or a separate server, depending on the deployment. Option C (Web Manager) is a browser-based tool accessible from any device, not requiring a separate PC installation. Option D (one-X Portal) is typically hosted on the Application Server, not a separate PC for management purposes.References: Avaya IP Office Server Edition Installation Guide, IP Office Manager Administration Guide.

IP Office supports secure SIP trunking using TLS (Transport Layer Security) for signaling encryption (Option A) and SRTP (Secure Real-Time Transport Protocol) for media encryption (Option C), making Option D ("Both A and C") correct. Option B (RTP) is unsecured media transport, not specific to security.References: Avaya IP Office SIP Trunk Configuration Guide.

Embedded Voicemail on the IP500 V2, stored on the SD card, supports up to 15 hours of message storage (Option A). This is a fixed limit, unlike Voicemail Pro, which scales with server storage. Options B, C, and D exceed this capacity.References: Avaya IP Office Embedded Voicemail User Guide.

Mobile Twinning (Option B) allows a user to link their IP Office extension to an external number (e.g., a mobile phone), so calls ring both devices simultaneously or sequentially. This is distinct from Option A (Call Forwarding), which redirects calls to another internal extension or voicemail, not typically an external number without additional setup. Option C (Remote Call Forward) is not a standard IP Office term, and Option D (Call Diversion) is a synonym for forwarding but less specific to external numbers.References: Avaya IP Office Mobile Twinning Configuration Guide.

The "Receptionist" license (Option C) enables the SoftConsole application for receptionist duties, such as call handling and transfers. Option A (Power User) is for mobility, Option B (Office Worker) for one-X Portal, and Option D (Teleworker) for remote deskphones—not receptionist features.References: Avaya IP Office Licensing Guide.

Resilience in Server Edition ensures continuity of service if the Primary Server fails. Option A, "Secondary Server," is the required component, acting as a failover system that takes over call processing and management if the Primary Server becomes unavailable. This setup is a key feature of Server Edition’s high-availability design. Option B (Expansion System) adds capacity but does not provide resilience. Option C (Voicemail Pro Server) enhances voicemail but isn’t tied to core resilience. Option D (Application Server) supports additional applications (e.g., one-X Portal) but isn’t required for failover.References: Avaya IP Office Server Edition Resilience Configuration Guide.

Voicemail Pro offers advanced features beyond Embedded Voicemail, including customizable call flows (Option B). This allows administrators to create complex IVR menus and conditional routing using the Voicemail Pro graphical editor, which Embedded Voicemail lacks. Option A (Auto Attendant) and Option C (Hunt Group Announcements) are supported by both systems, though Voicemail Pro offers more customization. Option D (Mailbox greetings) is a basic feature available in both.References: Avaya IP Office Voicemail Pro Administration Guide, Embedded Voicemail UserGuide.

The "Contact Center Agent" license (Option B) is specifically required for agents using the IP Office Contact Center, enabling features like real-time reporting and call handling. Other options (A, C, D) are user profiles unrelated to contact center functionality.References: Avaya IP Office Contact Center Licensing Guide.

Avaya Equinox is a unified communications client for mobile and desktop devices, offering features like softphone calling, IM, and presence. To use Equinox on a mobile device with IP Office, a user requires the "Power User" profile (Option B). This profile includes licenses for advanced mobility features, such as softphone functionality and integration with Equinox, allowing seamless access to IP Office features remotely. Option A (Teleworker) is for remote deskphone users, Option C (Basic) provides minimal features, and Option D (Remote Worker) is specific to certain remote configurations, none of which fully support Equinox without additional licensing.References: Avaya IP Office Equinox Solution Guide, User Profile Licensing Guide.

Call Pickup (Option A) enables a user to answer a call ringing on another extension using a feature code (e.g., *30). Option B redirects calls, Option C distributes calls, and Option D links to external numbers—none perform pickup.References: Avaya IP Office Feature Code Guide.

The default security password for IP Office Manager is "password" (Option A), used for initial access to security settings. It’s recommended to change this immediately for security. Options B, C, and D are either user credentials or unrelated defaults.References: Avaya IP Office Security Configuration Guide.

The IP500 V2 supports up to 16 analog trunks (Option D) using four ATM4 cards (4 ports each) in its expansion slots. Options A, B, and C represent partial configurations.References: Avaya IP Office IP500 V2 Installation Manual.

Embedded Voicemail on the IP500 V2 is a lightweight voicemail solution stored on an SD card. It supports a maximum of 6 simultaneous voicemail channels (Option B), allowing up to 6 users to access voicemail or leave messages at once. This capacity is fixed and cannot be expanded, unlikeVoicemail Pro, which supports more channels with additional licensing. Options A, C, and D do not match the documented limit.References: Avaya IP Office Embedded Voicemail User Guide.

IP Office supports up to 150 hunt groups (Option C), allowing flexible call distribution to groups of users. This limit applies across all editions (Essential, Preferred, Server Edition) and is sufficient for most deployments. Options A, B, and D do not reflect the documented maximum.References: Avaya IP Office Hunt Group Configuration Guide.

The Secondary Server in IP Office Server Edition is designed to act as a failover for the Primary Server (Option B), ensuring resilience. If the Primary Server fails, the Secondary takes over call processing and management, maintaining service continuity. Option A is incorrect as capacity is expanded via Expansion Systems, not the Secondary Server. Option C is false because voicemail is typically handled by Voicemail Pro, which can run on either server or a separate system. Option D is incorrect as SIP trunking is managed by the Primary Server or Expansion Systems, not specifically the Secondary Server.References: Avaya IP Office Server Edition Resilience Configuration Guide.

IP Office imposes no fixed limit on the number of users per hunt group (Option D), constrained only by system capacity (e.g., 2500 users total in Server Edition). Options A, B, and C are arbitrary limits not specified.References: Avaya IP Office Hunt Group Configuration Guide.

The "Power User" license (Option A) enables the one-X Mobile Preferred client, providing advanced mobility features. Option B supports one-X Portal, Option C is for remote deskphones, and Option D lacks mobile client support.References: Avaya IP Office Licensing Guide.

IP Office Server Edition supports up to 2500 IP endpoints (Option D), including IP phones and softphones, matching its user capacity in a fully expanded deployment. Options A, B, and C are lower limits for smaller configurations.References: Avaya IP Office Server Edition Capacity Guidelines.

In Avaya IP Office Server Edition, license keys are tied to a unique identifier specific to the deployment to ensure proper licensing and feature activation. The correct answer, Option D, "The site ID assigned by Avaya," refers to the System Identification (SID) or a similar unique identifier assigned by Avaya during the licensing process. This Site ID is used in conjunction with the Product Licensing and Delivery System (PLDS) to generate license files that unlock features like user capacity, VoIP trunks, or advanced applications. Option A (digital certificate) is not relevant, as certificates are more commonly used for security protocols, not licensing. Option B (hardware components) is incorrect because Server Edition licenses are not tied to specific hardware serial numbers or components, allowing flexibility in hardware replacement. Option C (Dongle serial number) applies to older IP Office systems like the IP500 V2 with physical feature keys, not ServerEdition, which uses software-based licensing.References: Avaya IP Office Platform Licensing Guide, Server Edition Deployment Guide.

Short Codes (Option B) are customizable dial strings in IP Office that allow users to access features (e.g., *70 for call pickup) or dial specific numbers (e.g., 9 for an outside line) using abbreviated codes. Option A is for Voicemail Pro, Option C is for SSA, and Option D is unrelated to short codes.References: Avaya IP Office Short Code Configuration Guide.

IP Office provides multiple ways to restrict outgoing calls: Call Barring (Option A) blocks specific numbers, Short Codes (Option B) can be configured to limit dialing patterns, and User Rights (Option C) define permissions per user, making Option D ("All of the above") correct.References: Avaya IP Office Security Configuration Guide, Short Code Configuration Guide.

To operate SoftConsole, a specific license is required per user. Option B, "SoftConsole User," is the correct license, explicitly designed to enable the SoftConsole application for a single user, providing access to its call-handling features. Option A (Office Worker) supports one-X Portal and softphones but not SoftConsole. Option C (Receptionist) is not a license type; it’s a role that might use SoftConsole with the appropriate license. Option D (Avaya IP Endpoint) is for IP phones, not software applications like SoftConsole.References: Avaya IP Office Licensing Guide.