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The customer wants to improve operational expenditure and reduce the C02 footprint of the organization. Which two business outcomes are critical to the company’s success? (Choose two.)
Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
A client deployed a new collaboration solution six months ago. Utilization telemetry indicates only 60% of activated users are engaging with the solution. Which two actions should the Customer Success Manager recommend to the client? (Choose two.)
Which two actions are critical when communicating with executives? (Choose two.)
Refer to the exhibit.
Which role is accountable for the Develop and validate Success Plan update activity?
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?
Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)
Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?
Which two results of a successful customer onboarding stage are the most important? (Choose two.)
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?
TESTED 27 Apr 2024
