Which statement best describes an Ask the Expert session?
A pre-recorded webinar from an expert
A hosted educational webinar with live expert Q and A
A 24-7 phone line providing expert advice
A one on one coaching engagement covering specific use cases
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
validate the customer's business needs
focus on benefits
lock in revenue streams through co-termination
explore up sell opportunities
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
set up billing
download hardware, software and services datasheets
change Customer Address
view and manage their contracts
order new services
Which task is the responsibility of the Renewals Manager?
billing recurring revenue contracts
managing recurring revenue risk
driving adoption of specific technologies
managing the Success Plan
TESTED 18 Apr 2024
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