VERISME VeriSM Foundation Questions and Answers

Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.

Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

Inventory

Overdelivering

Overprocessing

Overproduction

VeriSM™ differentiates IT from other service management practices.

VeriSM™ focuses on the corporate IT aspects in the organization.

VeriSM™ is a logical evolution to older IT service management practices.

VeriSM™ takes all organizational capabilities into account.