C_WME_2506 SAP Certified Associate - WalkMe Digital Adoption Consultant Questions and Answers

TheSplitfeature in a Smart Walk-Thru allows Builders to create alternate paths based on user actions or conditions, such as selecting a specific dropdown option. In this case, if users choose a dropdown option that requires additional steps, the Split feature can branch the Smart Walk-Thru to guide them through those steps before rejoining the main flow. This ensures the Smart Walk-Thru adapts dynamically to user choices, providing tailored guidance.

The other options are incorrect:

Start Point(A) defines where a Smart Walk-Thru begins, not alternate paths.

Wait For Condition(B) pauses the flow until a condition is met, not for branching.

Popup Step(D) displays a message or input field, not for managing alternate paths.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“The Split feature enables branching in Smart Walk-Thrus based on user actions, such as dropdown selections, allowing customized guidance for different paths.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“Use Split steps to handle alternate paths in a Smart Walk-Thru, like additional steps for specific dropdown choices, ensuring flexible and accurate guidance.”

Option C, Split, is the correct feature for this scenario.

If WalkMe content does not appear after publishing, several potential issues should be checked:

Confirm WalkMe is deployed to the environment(A): Ensure the WalkMe snippet or extension is correctly installed in the Production environment, as missing deployment prevents content from loading.

Investigate whether any Segmentation rules are configured incorrectly(B): Incorrect or overly restrictive Segmentation rules may exclude the user from seeing the content.

Switch from Build Mode to Play Mode in the Editor(C): In Build Mode, content is previewed but not fully rendered; switching to Play Mode simulates the end-user experience to verify visibility.

The other options are incorrect:

Reinstall the WalkMe Editor(D) is unnecessary, as the Editor is for building, not rendering content.

Confirm categories in the WalkMe Menu(E) is irrelevant unless the content is Menu-specific, which isn’t indicated.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.10: Publishing and Troubleshooting):

“If content doesn’t appear after publishing, verify deployment to the environment, check Segmentation rules for errors, and ensure you’re in Play Mode to test the end-user view.”

The courseGetting Started with Building WalkMe Solutionsadvises:

“Common reasons for missing content include missing deployment, incorrect Segmentation, or remaining in Build Mode. Address these first when troubleshooting.”

Options A, B, and C are the correct checks.

WalkMe’s multi-language feature allows content to be displayed in different languages, with two toggle options: Auto-Toggle, which automatically selects the language based on user settings (e.g., browser or account preferences), and Manual Toggle, which lets users manually choose their language. When both toggles are enabled, a user’s manual language selection can override the Auto-Toggle’s automatic detection, leading to conflicts and inconsistent user experiences. Disabling the Manual Toggle ensures that the Auto-Toggle functions as intended, delivering content in the user’s preferred language without interference.

The other options are incorrect:

Option Ais wrong because the Manual Toggle is not restricted to administrators; it’s available to end users.

Option Bis misleading, as there’s no evidence that Manual Toggle consumes significantly more resources.

Option Dis incorrect, as neither toggle typically causes unexpected page refreshes.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.8: Multi-Language Support):

“When using Auto-Toggle for multi-language content, it is recommended to disable the Manual Toggle to avoid conflicts. Manual selections by users can override Auto-Toggle settings, leading to inconsistent language display.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“To ensure a seamless multi-language experience, disable the Manual Toggle when Auto-Toggle is active. This prevents user overrides that could disrupt the automatic language detection process.”

Option C correctly explains the recommendation to disable the Manual Toggle to prevent conflicts.

TheGoalof a Smart Walk-Thru defines the successful completion of the intended process, which in this case is employees submitting their quarterly time. The most precise Goal isUser is on the time submission page and clicks the submit button, as it confirms both that the user has reached thecorrect page and completed the submission action, ensuring the process is fully executed. This Goal is measurable in WalkMe Insights and directly aligns with the process’s objective.

The other options are less accurate:

User inputs time into input fields(A) is a partial step, not the final outcome.

User clicks a submit button(B) lacks context about the page, risking false positives.

User navigates to the time submission page(C) is incomplete, as navigation alone doesn’t ensure submission.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Set Goals to reflect the completion of the process, such as a user reaching a specific page and performing a key action, like clicking a submit button, to track success accurately.”

The courseGetting Started with Building WalkMe Solutionsexplains:

“For a process like time submission, define the Goal as the user being on the target page and clicking the submit button, capturing the full completion of the task.”

Option D is the correct Goal for the Smart Walk-Thru.

To collect end user feedback within WalkMe Insights, the most effective approach is to use WalkMe’s native Survey tool, as it integrates directly with Insights for seamless data collection and analysis. Placing aShoutOut on the feature pagethat activates a WalkMe Survey with multiple questions ensures high visibility and context-specific engagement, as users are prompted to provide feedback while interacting with the new feature. This method leverages WalkMe’s analytics to track responses and correlate them with user behavior, providing actionable insights.

The other options are less optimal:

A Survey in the WalkMe Menu(A) is less targeted, as users may not proactively access it.

A Shuttle to a Google Form(B) lacks integration with Insights, making data analysis cumbersome.

A 3rd party survey tool via email(D) is disconnected from the feature context and WalkMe’s analytics.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant StudyGuide, Section 3.5: Surveys):

“WalkMe Surveys, when triggered by a ShoutOut on a relevant page, are ideal for collecting contextual feedback. Responses are tracked in Insights, enabling analysis of user sentiment and feature adoption.”

The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:

“For feature-specific feedback, use a ShoutOut to launch a WalkMe Survey on the feature page. This ensures users provide input in context, with data seamlessly captured in Insights for analysis.”

Option C is the best approach for collecting feedback within Insights.

ASmart Walk-Thru Goalis a defined outcome that measures the success of a Smart Walk-Thru in guiding users to complete a specific process or action (e.g., submitting a form, reaching a page). Goals are tracked in WalkMe Insights to evaluate the Smart Walk-Thru’s effectiveness, providingmetrics like completion rates and identifying where users succeed or drop off. This helps Builders optimize guidance to improve user adoption and process completion.

The other options are incorrect:

Option Adescribes step-level tracking, not Goals, which focus on the overall process outcome.

Option Crefers to initiation tracking, not Goals.

Option Dis too narrow, as Goals measure process completion, not just viewing the last step.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Smart Walk-Thru Goals track the effectiveness of guidance by measuring whether users complete the intended process or action, providing insights into adoption and success rates.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Define Goals in Smart Walk-Thrus to monitor how effectively they help users achieve key actions, using Insights to analyze completion and optimize the flow.”

Option B accurately describes a Smart Walk-Thru Goal.

Quality assurance (QA) and testing of WalkMe content focus on ensuring that the content functions correctly, displays appropriately, and enhances the user experience without causing disruptions. The key aspects to check include:

Content appears as expected(B): Verify that WalkMe content (e.g., SmartTips, ShoutOuts) displays with the correct text, styling, and positioning as designed in the Editor.

Balloons are not blocking important site elements(C): Ensure that WalkMe balloons (e.g., Smart Walk-Thru steps or SmartTips) do not obscure critical UI elements, such as buttons or forms, to maintain usability.

Smart Walk-Thru triggers work as expected(D): Confirm that triggers (e.g., clicks, page loads) initiate Smart Walk-Thru steps correctly, ensuring smooth guidance.

The other options are incorrect:

Page load time under ten seconds(A) is a website performance metric, not a WalkMe QA responsibility.

Website’s background color matching corporate branding(E) is outside WalkMe’s scope, as it pertains to the website’s design.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.4: Quality Assurance):

“During QA, verify that content displays correctly, balloons do not block critical UI elements, and Smart Walk-Thru triggers function as intended. These checks ensure a seamless user experience.”

The courseGetting Started with Building WalkMe Solutionsstates:

“QA involves confirming that WalkMe content appears as designed, does not obstruct important page elements, and that triggers for Smart Walk-Thrus execute reliably.”

Options B, C, and D are the correct aspects to focus on during QA.

The Unique User ID (UUID) in WalkMe is used to track individual users for analytics and personalization. The most preferred setting to explore first is aVariable, as it allows Builders to leverage an existing user identifier from the application (e.g., a user ID stored in a JavaScript variable), ensuring accurate and reliable user tracking. Variables are typically provided by the application’s authentication system and are more robust than other methods, which may be less consistent or require additional configuration.

The other options are less preferred:

WalkMe ID(A) is a fallback generated by WalkMe but may not align with the application’s user data.

Cookie(B) can be unreliable due to browser restrictions or clearing of cookies.

jQuery(D) is not a standard method for UUID setup; it’s used for element selection, not user identification.

Extract from Official WalkMe Documentation:

Per the WalkMe Admin Center User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.10: User Identification):

“For UUID setup, the Variable method is the most preferred, as it uses an application-provided user identifier (e.g., a JavaScript variable) for accurate tracking. Explore this option first before fallback methods like WalkMe ID or cookies.”

The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:

“Start with the Variable setting for UUID configuration, as it integrates with the application’s user data, providing the most reliable and consistent user tracking for Insights analytics.”

Option C, Variable, is the most preferred UUID setting.

The Flow Tracker is a diagnostic tool in the WalkMe Editor used during the testing and debugging of Smart Walk-Thrus. It provides real-time feedback on how each step in a Smart Walk-Thru is performing, including whether step triggers (e.g., clicks, page loads, or conditions) are firing correctly and whether goals are being met. This allows Builders to identify and resolve issues, such as misconfigured triggers or unmet conditions, ensuring the Smart Walk-Thru functions as intended.

The other options are unrelated to the Flow Tracker’s functionality:

A list of all HTML tagsis not provided by Flow Tracker; this would require browser developer tools.

A summary of JavaScript errorsis also outside the scope of Flow Tracker, which focuses on WalkMe-specific interactions.

A detailed report of CSS stylesis irrelevant, as Flow Tracker does not analyze webpagestyling.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“The Flow Tracker provides real-time diagnostics for Smart Walk-Thrus, displaying information about step triggers, conditions, and goal achievement. It helps Builders troubleshoot issues by showing which steps are executing correctly and where failures occur.”

The courseAdvancing Your Skills in Building WalkMe Solutionselaborates:

“When testing Smart Walk-Thrus, use the Flow Tracker to monitor step-by-step execution. It provides immediate feedback on triggers and goals, allowing you to refine the flow for optimal performance.”

Option C accurately describes the Flow Tracker’s role in providing real-time feedback on step triggers and goals.

The Dynamic Layout of a WalkMe ShoutOut in the Editor is composed of three layers: theFrame,Canvas, andWidget. TheFramedefines the outer structure and positioning of the ShoutOut (e.g., size and placement on the screen). TheCanvasis the content area where text, images, or buttons are placed. TheWidgetincludes interactive elements, such as the call to action button or close button, that users can interact with. These layers work together to create a customizable and visually appealing ShoutOut.

The other options are incorrect:

Z-index(C) is a CSS property that controls stacking order, not a layer of the ShoutOut’s layout.

Player(E) refers to the WalkMe Player, which delivers content but is not part of the ShoutOut’s internal structure.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts):

“The Dynamic Layout of a ShoutOut consists of three layers: the Frame, which sets the structural boundaries; the Canvas, which holds the content; and the Widget, which includes interactive components like buttons.”

The courseAdvancing Your Skills in Building WalkMe Solutionselaborates:

“When designing ShoutOuts, understand the Dynamic Layout’s three layers—Frame, Canvas, and Widget—to effectively customize appearance and functionality for user engagement.”

Options A, B, and D are the correct layers of a ShoutOut’s Dynamic Layout.

AnOnboarding Taskin WalkMe is a collection of steps or content designed to guide users through a set of actions to complete an onboarding process. The two types of WalkMe content that can be included in an Onboarding Task areSmart Walk-Thrus, which provide step-by-step guidance through processes, andResources, which link to help articles or external documentation to support onboarding. These content types are versatile and align with the goal of guiding users through critical tasks.

The other options are incorrect:

SmartTips and Launchers(A) are not part of Onboarding Tasks; SmartTips are field-specific, and Launchers trigger other content.

Resources and Shuttles(C) are partially correct, but Shuttles only navigate to pages, not guide through tasks.

Smart Walk-Thrus and Shuttles(D) are also partially correct, but Shuttles are not task components.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.8: Onboarding Tasks):

“Onboarding Tasks consist of Smart Walk-Thrus, which guide users through processes, and Resources, which provide supplementary help content to complete onboarding.”

The courseGetting Started with Building WalkMe Solutionsstates:

“Build Onboarding Tasks using Smart Walk-Thrus for process guidance and Resources for additional support, ensuring users have the tools to complete onboarding.”

Option B, Smart Walk-Thrus and Resources, is the correct answer.

To diagnose issues with a Smart Walk-Thru, Builders should analyze both the configuration of theSmart Walk-Thru and user interaction data. The best places are:

Smart Walk-Thru steps in the Editor(B): Reviewing the steps in the WalkMe Editor, along with using tools like the Flow Tracker, helps identify misconfigured triggers, conditions, or elements that may cause user issues.

Smart Walk-Thru step analysis in Insights(D): Insights provides detailed analytics on step completion rates, drop-off points, and errors, pinpointing exactly where users encounter difficulties.

The other options are less effective:

WalkMe Player Menu(A) is for end users to access content, not for analyzing issues.

Percent of users that played Smart Walk-Thrus(C) gives overall engagement but lacks step-specific insights.

Extract from Official WalkMe Documentation:

According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting):

“The Smart Walk-Thru step analysis in Insights shows completion rates and drop-off points, helping Builders identify where users struggle. Combine this with Editor-based troubleshooting using Flow Tracker to resolve issues.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“To troubleshoot Smart Walk-Thru issues, review step configurations in the Editor for errors and analyze step-level data in Insights to understand user behavior and pinpoint problem areas.”

Options B and D are the best places to analyze user issues.

To open a support ticket with WalkMe’s technical experts, users should visit theWalkMe World Community, an online platform where customers can access support resources, submit tickets, and engage with WalkMe’s support team. This community serves as the primary channel for technical assistance, offering a streamlined process for reporting issues and receiving expert guidance.

The other options are incorrect:

Insights(B) is an analytics tool for tracking user behavior, not for support.

WalkMe Console(C) is not a standard WalkMe platform for support; it may refer to internal tools.

Admin Center(D) manages account settings and permissions, not support tickets.

Extract from Official WalkMe Documentation:

According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.11: Support and Resources):

“The WalkMe World Community is the primary platform for submitting support tickets to WalkMe’s technical experts, providing access to help articles and direct support.”

The courseGetting Started with Building WalkMe Solutionsstates:

“For technical issues, use the WalkMe World Community to open a support ticket, ensuring prompt assistance from WalkMe’s support team.”

Option A, WalkMe World Community, is the correct place to open a support ticket.

WalkMe Launchers are on-screen elements that can be configured to trigger actions or content, such as Smart Walk-Thrus, Resources, or Shuttles. A key feature of Launchers is their ability to be customized for visibility and positioning, including the option to make them “invisible” by adjusting transparency settings. This makes them ideal for temporarily covering a problematic UI element without requiring code changes to the underlying website. By placing an invisible Launcher over the unwanted UI element, the Builder can block user interaction with it, effectively “hiding” it until developers can remove it.

The other options are less effective for this use case:

A mandatory field Launcheris not a standard WalkMe feature; Launchers are not tied to form validation or mandatory fields.

A Resource to a support articleprovides information but doesn’t prevent users from interacting with the confusing UI element.

A Mini Menuis a navigational tool for accessing content and cannot cover or hide a UI element.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.3: Launchers):

“Launchers can be customized to be fully transparent using the ghost icon in the WalkMe Editor, allowing them to overlay and block interaction with specific UI elements without being visible to the end user. This is useful for temporarily disabling problematic elements.”

The courseAdvancing Your Skills in Building WalkMe Solutionsnotes:

“In scenarios where a UI element causes confusion and cannot be removed immediately, an invisible Launcher can be placed over the element to prevent user interaction, serving as a temporary workaround.”

Option D is the correct solution, as it directly addresses the need to make the UI element inaccessible without requiring development resources.

The issue is that users starting the Smart Walk-Thru mid-process are forced to begin at the first step,indicating a lack ofStart Points. Start Points define multiple entry points for a Smart Walk-Thru, allowing it to begin at different steps based on the user’s current page or context (e.g., a mid-process page). Adding Start Points for relevant pages or elements ensures the Smart Walk-Thru starts at the appropriate step, improving the user experience.

The other options are incorrect:

Splits(A) handle alternate paths, not entry points.

Wait For Conditions(B) pause steps, not control starting points.

A Goal(D) tracks completion but doesn’t affect where the flow starts.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.2: Smart Walk-Thrus):

“Start Points allow Smart Walk-Thrus to begin at different steps based on user context, such as their current page, preventing users from restarting at the first step.”

The courseGetting Started with Building WalkMe Solutionsadvises:

“If users starting a Smart Walk-Thru mid-process are sent to the first step, add Start Points to enable context-aware entry at relevant steps.”

Option C, Start Points, is the missing component.