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  5. SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

Questions 4

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:

A.

Routing rules can be applied to warranties.

B.

The agent is prompted to upsell a warranty to the customer.

C.

When an agent creates a ticket with a registered product, the warranty is automatically determined.

D.

The system can be set up so that certain incident categories are not covered.

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Questions 5

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3correct answers to this question.

Options:

A.

Service category

B.

Employee

C.

Account

D.

Organization

E.

Territory

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Questions 6

Which tool should you use to rename the Tickets facet?

Options:

A.

Language Adaptation tool

B.

Workflow with a Field Update action type

C.

Page Layout tool

D.

Adaptation tool

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Questions 7

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2correct answers to this question.

Options:

A.

IDoc

B.

OData

C.

RFC

D.

SOAP

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Questions 8

Which of the following apply to time recording? Note: There are 3correct answers to this question.

Options:

A.

Automatic time recording can be done by choosing "Start recording" and "Stop recording".

B.

Time sheets can be submitted for approval.

C.

You can activate Microsoft Outlook integration for time recording.

D.

Code list restrictions are not possible for the Time Type field.

E.

Time recording can be done without assignment to a ticket.

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Questions 9

Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Options:

A.

Implement the provided Hot Fix number.

B.

Create an incident.

C.

Report a ticket.

D.

Send an email to SAP Cloud Support.

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Questions 10

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

Options:

A.

ABAP mashups

B.

Internal mashups

C.

HTML mashups

D.

URL mashups

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Questions 11

Which object can you assign to a ticket template when you are using maintenance plans?

Options:

A.

Service category

B.

Reference date

C.

Maintenance plan condition

D.

Registered product

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Questions 12

Which elements can be used to restrict access to views? Note: There are 2correct answers to this question.

Options:

A.

Business roles

B.

Territories

C.

Validation rules

D.

Code list restrictions

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Questions 13

What can the categories in the service catalog be used for? Note: There are 3correct answers to this question.

Options:

A.

Reporting purposes

B.

Determining service level assignments

C.

Determining responsibility for tickets

D.

Determining fine-tuning settings

E.

Controlling validity of the service catalog

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Questions 14

Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2correct answers to this question.

Options:

A.

Activate the scoping item Function Locations

B.

Activate the scoping item "Do you want to support email channels for corporate accounts?"

C.

Maintain an email address

D.

Activate the Messaging Service communication channel

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Questions 15

Which actions can you take to control custom fields and their values? Note: There are 2correct answers to this question.

Options:

A.

Use restriction rules

B.

Create a code list restriction

C.

Grant access to extension fields for business roles

D.

Grant access to extension fields for business users

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Questions 16

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2correct answers to this question.

Options:

A.

Organization

B.

Service level

C.

Ticket type

D.

Category

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Questions 17

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2correct answers to this question.

Options:

A.

Change the priority to Escalated.

B.

Set the action to Propose Solution.

C.

Maintain the Incident Context.

D.

Push the incident to SAP Service Cloud support.

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Questions 18

Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

Options:

A.

External pricing

B.

Products

C.

Social media profiles

D.

Accounts

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Questions 19

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2correct answers to this question.

Options:

A.

Create a Web service with SAP Knowledge Central by NICE.

B.

Create knowledge base articles in SAP Service Cloud.

C.

Configure the relevantquestionin scoping.

D.

Create a validation rule.

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Questions 20

Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2correct answers to this question.

Options:

A.

Page layout

B.

Code list restriction

C.

Validation rule

D.

Delegation

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Questions 21

Which service objects can you display on an installed base? Note: There are 2correct answers to this question.

Options:

A.

Maintenance plan

B.

Ticket

C.

Warranty

D.

Contract

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Questions 22

Which access restriction types are available in SAP Service Cloud? Note: There are 3correct answers to this question.

Options:

A.

Define Specific Restriction

B.

Full Access

C.

Unrestricted

D.

No Access

E.

Restricted

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Questions 23

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Options:

A.

Create and assign a survey to a ticket

B.

Configure a response template

C.

Integrate an external knowledge base

D.

Set up a knowledge base for service contracts

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Questions 24

What must you consider when you want to upload master data to SAP Service Cloud using templates?

Note: There are 2correct answers to this question.

Options:

A.

Data can be loaded or changed only once.

B.

You'll need to create an initial file based on predefined fields.

C.

You'll need to cleanse the legacy data.

D.

The migration run requires an approval from SAP Cloud Support.

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Exam Code: C_C4H51_2405
Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Last Update: Jul 17, 2025
Questions: 80

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