ChromeOS-Administrator Professional ChromeOS Administrator Exam Questions and Answers

ChromeOS maintains two copies of the operating system on the device: thecurrent versionand abackup version. This dual-system setup ensures that if an update fails or becomes corrupted, the device can fall back to the previous working version.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Update Management Guide, where it clearly states that ChromeOS devices store two versions to facilitate seamless updates and quick rollbacks if needed.

"ChromeOS devices store two versions of the OS. During an update, the new version is applied to the inactive slot while the current version remains active."

This redundancy allows ChromeOS to switch between versions without requiring a full system reinstall, maintaining uptime and stability.

Objectives:

Understand OS redundancy for stability.

Implement update management effectively.

When setting up an online trial for ChromeOS or related Google services, it is essential to use anorganization email address. This ensures that the trial is associated with the correct domain and is managed centrally. Using personal or temporary addresses can result in configuration issues or lack of proper administrative control.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Setup Guide, which advises using an official organizational email when registering for trials.

"To begin a ChromeOS trial, sign up using your organization's email address to ensure the trial is associated with your business domain."

Using an organization email address ensures the trial setup aligns with enterprise management and integrates correctly with existing Google Workspace configurations.

Objectives:

Properly initiate ChromeOS trials for enterprise use.

Maintain organizational control over trial configurations.

To grant interns read-only access to ChromeOS device information without management or update capabilities, you should:

Create Custom Role:In the Google Admin console, navigate to "Device management" -> "Chrome management" -> "User settings" -> "Roles."

Assign Telemetry API Role:Within the custom role, assign the "Telemetry API" role. This allows interns to view device information collected through the API but not make changes.

Exclude Other Roles:Ensure no other roles are assigned that grant management or update permissions.

Option A is incorrectbecause it involves service admin roles, which typically have broader administrative access.

Option C is incorrectbecause the "Settings" role might grant more permissions than intended.

Option D is incorrectbecause the "Manage ChromeOS devices" role grants full management capabilities, which is not suitable for interns.

Generate a ZTE pre-provision enrollment token for your specified device OU:This token associates devices with the specific organizational unit (OU) during enrollment, allowing for easier management and policy application.

Give the company domain name to your Chrome Partner to enable ZTF:This enables the Zero-Touch Framework, allowing devices to be automatically enrolled as soon as they connect to the internet.

Why other options are incorrect:

C (Generate token for root OU):While possible, it's not ideal as it doesn't allow for granular control over different device groups.

D (Generate token for user OU):Zero-Touch Enrollment is specifically for devices, not users.

E (Use dedicated admin account):While recommended for security, it's not a mandatory step for ZTE.

To activate biometric unlocking on ChromeOS devices that support it, you need toenable fingerprint unlock. This feature allows users to sign in or unlock their devices using a registered fingerprint, enhancing security and convenience.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Features Guide, which specifies that fingerprint unlock must be enabled for compatible devices.

"To enable biometric authentication on supported ChromeOS devices, go to Security Settings and enable fingerprint unlock."

Fingerprint unlock is a secure and fast method of authentication, available on newer ChromeOS devices equipped with fingerprint scanners.

Objectives:

Enhance device security with biometric authentication.

Manage fingerprint settings through ChromeOS.

To configure the printer specifically for finance team users, the most efficient approach is todeploy the printer via Groups. By assigning the printer to a Google Group that contains finance team members, the printer will automatically be available to all users in that group without manual configuration for each device.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Printing Configuration Guide, which recommends using Groups to deploy printers for specific user sets.

"Deploy printers to user groups to ensure that only specified users have access. Use the Groups feature to manage printer availability efficiently."

Using Groups for printer deployment ensures that only authorized users (in this case, finance team members) can print sensitive documents, maintaining security and ease of access.

Objectives:

Secure printer access for specific user groups.

Simplify printer configuration for departments.

The best way to review detailed changes for each new ChromeOS version is to visit theChrome Release Notes Support page. This page contains official documentation about new features, improvements, and fixes introduced with each update.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Release Notes Documentation, which serves as the primary resource for update details.

"For detailed information on ChromeOS updates, visit the Chrome Release Notes Support page, which includes information on version changes and improvements."

Providing access to official release notes ensures that the CTO gets accurate and up-to-date information without relying on third-party interpretations.

Objectives:

Access official documentation for ChromeOS updates.

Keep stakeholders informed of software changes.

To verify a domain in the Google Admin console, you mustadd a TXT recordto theDNS settingsat the domain registrar. This method confirms domain ownership by allowing Google to check for the specific TXT entry.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Setup Guide, which outlines the domain verification process via DNS TXT records.

"To verify your domain, sign in to your domain registrar and add a TXT record to the DNS settings. This confirms ownership for Google services."

Adding a TXT record is the standard method for proving domain ownership, which is essential when setting up Google services for a new domain.

Objectives:

Verify domain ownership for Google services.

Configure DNS settings appropriately.

To ensure that devices are restarted to apply updates efficiently, use the"Force relaunch after a period"setting withinUser and Browser Settingsunder Chrome Updates. This setting will automatically prompt users to restart their devices after the specified period.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Update Management Guide, which recommends configuring relaunch notifications to enforce updates.

"To ensure timely application of updates, set 'Relaunch Notifications' to 'Force relaunch after a period' within User and Browser Settings."

This automated method reduces manual effort and guarantees that updates are applied promptly across the fleet.

Objectives:

Enforce device updates efficiently.

Utilize automated relaunch policies for ChromeOS devices.

The error message "Unable to sign in to Google" typically indicates an issue with the SAML configuration. ChromeOS devices require the identity provider (IdP) to be SAML-compliant to function properly. Checking the SAML connection ensures that the IdP is properly configured to authenticate users when they log in.

Verified Answer from Official Source:

The correct answer is verified based on theGoogle Workspace Identity and Access Management Guide, which specifies that ChromeOS requires a SAML-compliant IdP for successful authentication.

"When setting up Single Sign-On (SSO) for ChromeOS devices, it is essential that the third-party IdP uses a SAML-compliant connection to ensure compatibility and prevent login errors."

If the IdP is not SAML-compliant, users will encounter login issues because ChromeOS devices rely on this protocol for authentication. Verifying and correcting the SAML configuration resolves the issue.

Objectives:

Implement third-party IdP for ChromeOS authentication.

Troubleshoot login issues related to SAML.

Access the Google Admin Console:Sign in to the Admin console using your ChromeOS administrator credentials.

Locate User Settings:Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find Incognito Mode Policy:Within the settings, search for "Incognito mode".

Disable Incognito Mode:Select the option to "Disallow incognito mode".

Save Changes:Click "Save" to apply the policy to the designated users or organizational units.

To initiate a remote desktop session to a ChromeOS device using the Admin console, the administrator needs the user's consent. The remote desktop feature works by sending a connection request to the user's device, which they must explicitly accept before the session can start. This ensures user privacy and prevents unauthorized access.

Verified Access requires a Chrome extension to communicate with the Verified Access API. While Google doesn't directly provide this extension, it offers detailed documentation and resources through the Verified Access API. Independent software vendors (ISVs) can use these resources to develop and provide compatible extensions.

Option A is incorrectbecause Google Play Store is for Android apps, not Chrome extensions.

Option C is incorrectbecause while ISVs might offer extensions, it's not the sole source. Google's documentation is essential.

Option D is incorrectbecause API keys are for authentication, not the extension itself.

To block access to a specific website across all managed guest sessions, you need to add the site to the"list of blocked URLs". This ensures that regardless of the session type, users cannot access the specified site.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Managed Guest Session Guide, which explains that adding URLs to the blocked list restricts access across all sessions.

"To enforce web filtering policies during Managed Guest Sessions, add the URL to the blocked list in the Admin console under User & Browser Settings."

By configuring the blocked URL list, you enforce consistent access policies even when devices are used in guest mode.

Objectives:

Implement web filtering for Managed Guest Sessions.

Enforce consistent security policies across sessions.

The "Deprovision" command is specifically designed to remove a ChromeOS device from management policy updates. This means the device will no longer receive updates, configurations, or restrictions pushed from the Google Admin console.

Here's what happens when you deprovision a device:

Policy Removal: All enterprise policies and configurations are removed from the device.

Management Removal: The device is disassociated from the Google Admin console and no longer considered managed.

Data Wipe (Optional): You can choose to wipe the device's data during deprovisioning to ensure no company data remains.

Other options like "Reset," "Disable," or "Powerwash" may have different effects:

Reset: Resets the device to factory settings but might not remove management if not done through the Admin console.

Disable: Prevents the user from signing in but doesn't remove policies or management.

Powerwash: Factory resets the device, removing all user data and configurations, including management.

Blocking Google services traffic will prevent Chrome devices from accessing any Google-owned domains, includinggoogle.com. This will directly impact Google Search, as it relies on communication with Google servers to provide results.

Other Google services like Gmail, YouTube, Google Drive, etc., will also be inaccessible. However, the Chrome device itself will not crash, as it can still function with other websites and applications.

To check which policies are applied to a ChromeOS device, navigate tochrome://policyin the Chrome browser. This page displays a list of all policies applied to the device, including both user-specific and device-specific policies. This is the most accurate way to verify that the device is receiving the correct policies from the Google Admin console.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Policy Guide, which recommends using thechrome://policyURL to review current policy settings on a device.

"To see the policies applied to a ChromeOS device, open Chrome and go to chrome://policy. This page lists both user and device policies that are currently enforced."

This method allows administrators to validate the application of policies directly on the device, confirming that updates from the Admin console have been successfully applied.

Objectives:

Validate policy application on managed ChromeOS devices.

Use chrome://policy to troubleshoot policy issues.

In regular user mode on a ChromeOS device, pressingCtrl + Alt + topens the crosh shell (Chrome OS developer shell), a command-line interface. From there, you can execute various commands, includingpingto test network connectivity.

Other options are incorrectbecause they either have no assigned function or trigger different actions in ChromeOS.

The most effective way to ensure that all web traffic is filtered is toenforce the use of a web proxyvia user policy. By configuring the ChromeOS devices to use aproxy server, all internet traffic will be routed through the proxy, where filtering rules are applied.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Network Management Guide, which recommends using a web proxy to manage and filter web traffic efficiently.

"To enforce web filtering policies, configure a web proxy through user policies. This ensures that all internet traffic passes through the filtering system."

Web proxies allow IT administrators to manage and restrict access to websites centrally, providing consistent and scalable content filtering across the organization.

Objectives:

Implement web filtering using a proxy.

Enforce secure internet access policies.

If a ChromeOS device has previously been signed in to, you mustwipe the device (Powerwash)before enrolling it into the enterprise. This ensures that any existing user data and previous configurations are removed, allowing the device to start the enrollment process as new.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Device Enrollment Guide, which specifies that devices must be wiped to remove any previous user associations before enterprise enrollment.

"To enroll a previously used device, perform a factory reset (Powerwash) to ensure it is in a clean state, ready for enterprise enrollment."

Wiping the device ensures that it is free from personal settings or residual user data, which might conflict with enterprise policies.

Objectives:

Enroll ChromeOS devices in an enterprise environment.

Maintain compliance with managed device policies.

To prevent a ChromeOS device from shutting down while idling on the sign-in screen, you need to adjust the power management settings. This can be done through the following steps:

Go to the Google Admin console.

Navigate toDevice Management>Chrome Management>Device Settings.

Find thePower managementsection and locate the setting that controls idle behavior on the sign-in screen.

Adjust the setting to prevent shutdown during idle periods.

Option A is incorrect because idle settings primarily control screen dimming and sleep behavior.

Option B is incorrect because user experience settings generally focus on visual and interaction aspects, not power management.

Option C is incorrect because there isn't a specific "Allow shutdown" setting in ChromeOS device settings.

TheChromeOS Flex upgrade transfer programallows organizations to reuse Chrome Education or Enterprise Upgrades within1 yearof deprovisioning or transferring the device. This policy is designed to ensure that licenses can be reused efficiently when upgrading or replacing devices.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Upgrade Transfer Policy, which states that licenses can be reused within a 1-year period following device deprovisioning.

"The ChromeOS Flex upgrade transfer program permits reuse of licenses within one year of the device being deprovisioned or transferred."

This policy helps organizations maintain cost efficiency when transitioning from older ChromeOS devices to ChromeOS Flex devices.

Objectives:

Efficient license management during device transitions.

Maximize the use of Chrome Education/Enterprise Upgrades.

ChromeOS is designed with multiple layers of security to protect against malware and viruses:

Read-only file system:Most of the operating system is stored in a read-only partition, making it difficult for malware to modify critical files.

Verified boot:Ensures the integrity of the operating system during bootup, preventing tampering by unauthorized software.

Sandboxing:Isolates different processes and websites, limiting the potential damage of any malware that manages to get through.

Automatic updates:Regularly delivers security patches and updates to address vulnerabilities.

While ChromeOS doesn't come with traditional antivirus software, its built-in security features provide robust protection against most threats.

ChromeOS Flex allows the organization to repurpose existing devices by installing a lightweight version of ChromeOS on them. This provides a secure and familiar environment while they await the delivery of new Chromebooks. Here's why it's the best choice:

Security:ChromeOS Flex inherits the security features of ChromeOS, such as sandboxing, verified boot, and automatic updates, mitigating the risks associated with the previous operating system.

Quick Deployment:ChromeOS Flex can be easily installed on existing hardware using a USB drive, minimizing downtime and allowing employees to continue working.

Familiar Interface:The user interface of ChromeOS Flex is similar to ChromeOS, ensuring a smooth transition for employees.

Option A is incorrectbecause the ChromeOS Readiness Guide is a resource for planning migration, not an immediate security solution.

Option B is incorrectbecause while ChromeOS Managed Browser enhances security within a browser, it doesn't address vulnerabilities in the underlying operating system.

Option C is incorrectbecause ChromeOS Bytes is a blog, not a software solution.

Device State: Before you can enroll a ChromeOS device into an enterprise environment, it's crucial that it's not associated with any personal Google accounts. Existing consumer accounts can interfere with the enrollment process and the application of enterprise policies.

Data Backup (Optional): If the existing consumer accounts on the device contain important data, advise the users to back up their information before proceeding.

Account Removal: Sign in to the device with each consumer account and remove the account from the device. This ensures a clean slate for the enterprise enrollment process.

Powerwash (Optional): While not strictly necessary after removing accounts, performing a powerwash (factory reset) is a recommended step. It further erases any remaining data or configurations linked to the consumer accounts, ensuring a completely fresh start for the device.

Enrollment: Once the consumer accounts are removed (and optionally, after powerwashing), follow the standard enterprise enrollment steps for your organization. This typically involves entering enterprise credentials at the login screen, or using a unique enrollment token, depending on your company's setup.

To delegate ChromeOS device management specifically for theMarketing OU, create acustom rolewith"Chrome Management permissions"and assign it specifically to theMarketing devices OU. This ensures that the delegated admin can manage only the devices within that specific OU without impacting the entire organization.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Role Management Guide, which recommends assigning roles at the appropriate OU level for granular access control.

"Assign roles to specific OUs to limit administrative control to relevant organizational units, such as the Marketing devices OU."

By targeting the role to the Marketing devices OU, you ensure that the delegated admin does not have unnecessary access to devices in other parts of the organization, maintaining the principle of least privilege.

Objectives:

Implement delegated administration for specific OUs.

Limit administrative scope to enhance security.

To install a client certificate on a ChromeOS device for corporate Wi-Fi connectivity, it's necessary to force-install the custom extension containing the certificate. This ensures the extension is installed and activated on the device, enabling it to use the certificate for authentication. Here's how it works:

Custom Extension:The admin creates or obtains a custom extension that includes the client certificate.

Force-Installation:Using the Google Admin console, the admin configures a policy to force-install the extension on ChromeOS devices within the organization.

Device Activation:Once the device receives the policy, the extension is automatically installed and activated, even if the user doesn't manually add it.

Wi-Fi Authentication:The installed extension allows the device to use the client certificate for authentication when connecting to the corporate Wi-Fi network.

Option A is incorrectbecause guest mode installations are not persistent and won't apply the certificate to the device's Wi-Fi settings.

Option B is incorrectbecause distributing through the Chrome Web Store is not necessary for a custom extension intended for internal use.

Option D is incorrectbecause while the certificate encoding is important, it's not the primary step for enabling Wi-Fi authentication.

ChromeOS offers different release channels with varying levels of stability and feature availability:

Stable:The most stable and widely used channel, suitable for general deployment.

Beta:Contains newer features and improvements, but with some potential for instability. Ideal for testing in a controlled environment.

Dev:More frequent updates with experimental features, less stable than Beta.

Canary:The least stable channel, updated daily with bleeding-edge features.

To test new features while maintaining reasonable stability, the Beta channel is the recommended choice.

Chromebooks have proven resilient against ransomware attacks for the following reasons:

All applications run in a sandbox:Each app operates in an isolated environment, preventing malicious code from affecting the system or other apps.

Devices go through a Verified Boot process:This feature ensures that the operating system has not been tampered with, reverting to a known safe version if a compromise is detected.

Verified Answer from Official Source:

The correct answers are verified from theGoogle ChromeOS Security Overview, which outlines sandboxing and Verified Boot as key security measures.

"ChromeOS leverages application sandboxing to isolate processes and uses Verified Boot to ensure system integrity, thereby protecting against malware and ransomware."

These security mechanisms prevent ransomware from embedding itself into the OS or spreading to other parts of the system, making Chromebooks inherently more secure.

Objectives:

Understand ChromeOS security architecture.

Recognize the role of sandboxing and verified boot in preventing attacks.

ChromeOS Flex does not support the"Do Not Allow Powerwash"policy, which is available in standard ChromeOS. This limitation means that users can perform a factory reset, potentially losing management and security settings.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Flex Management Guide, which explicitly mentions the lack of this policy feature.

"ChromeOS Flex does not support certain management features like disabling Powerwash, which can impact security settings."

Without the ability to block Powerwash, devices may be reset, resulting in the loss of enterprise settings and requiring re-enrollment.

Objectives:

Understand the limitations of ChromeOS Flex.

Maintain device security through management policies.

To quickly block apps from accessing USB devices on ChromeOS, use the"Block apps by permissions" settingsin the Admin console. Selecting"USB"as the permission type ensures that no application on the device can interact with USB peripherals, mitigating potential security threats.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Application and Device Management Guide, which details using permission-based blocking for enhanced security.

"To block applications from using USB devices, configure the 'Block apps by permissions' setting in the Admin console and select 'USB' as the restricted permission."

This method provides a comprehensive and quick way to mitigate USB-based threats without individually managing each application.

Objectives:

Strengthen ChromeOS device security.

Manage app permissions effectively.

To allow seamless SSO across Chrome devices and SAML-enabled web applications, you shouldenable SAML-based Single Sign-On (SSO) for Chrome devicesand configureSingle Sign-On Cookie Behavior. This ensures that once users log in via SAML, they will not be prompted to re-authenticate when accessing SAML-integrated applications.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace SSO Configuration Guide, which explains how enabling SSO cookie behavior maintains authenticated sessions across multiple applications.

"Configure SAML-based SSO for Chrome devices and enable Single Sign-On Cookie Behavior to maintain authenticated sessions when accessing SAML-based applications."

This setup reduces the need for multiple logins, providing a seamless user experience while maintaining secure authentication.

Objectives:

Enable seamless SAML-based SSO on ChromeOS.

Reduce multiple login prompts for users.