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CTAL-TM_Syll2012 ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012] Questions and Answers

Questions 4

Which testing metric identifies defect density? [1]

Options:

A.

Project

B.

Product

C.

Process

D.

People

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Questions 5

Which of the following is likely to occur if reviewers do not have an adequate level of technical knowledge? [1]

Options:

A.

There will be no impact as long as they have sufficient business knowledge.

B.

There will be no impact as long as they have sufficient process knowledge.

C.

The review is likely to be less efficient.

D.

The review will be shorter because any technical aspect can be skipped.

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Questions 6

What is a "depth-first" risk-based testing technique? [1]

Options:

A.

Highest risk test cases are executed first

B.

All risk items are tested at least once

C.

Lowest risk test cases are executed first

D.

Non-functional test cases are executed first

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Questions 7

Test Tools and Automation

After a selection process you have selected a test management tool that is going be introduced in your organization and used by your test team in a pilot project.

You have already identified the member of your test team who will be the administrator of the tool, since he/she has a significant experience with the administration of test management tools and so he/she is able to make effective and efficient up-front decisions about "how" the tool will be used. You have also developed a training plan for the other members of your test team.

In collaboration with the administrator of the tool you have also devised standard ways of managing, storing and maintaining the tool and its assets including backup/restore procedures.

You have also analyzed standard formats supported by the tool (CSV, XLS, XML, etc.) to export, import and archive all the information managed by the tool itself (requirements, test case specifications, test plans etc.) for compliance with the most important test management tools, in order to minimize the impacts of migrating this information to a new tool that could replace the existing one in the future.

Which of the following phases in the lifecycle of the new tool has NOT been adequately considered in this description?

Number of correct responses: 1

K21 credit

Options:

A.

Acquisition

B.

Support and maintenance

C.

Evolution

D.

Retirement

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Questions 8

Test Tools and Automation

In your organization the following tools of the same vendor are currently in use: a requirements management tool, a test management tool and a bug tracking tool.

You are the Test Manager.

You are currently evaluating a test automation tool of the same vendor (to complete the vendor's tool suite) against an interesting open-source test automation tool under the GNU GPL (General Public License).

There are no initial costs associated to that open-source tool.

Which of the following statements associated to the selection of the open-source tool is correct in this scenario?

Number of correct responses: 1

K21 credit

Options:

A.

The open-source tool can be modified but only if the community of developers of that tool gives you the formal permission to modify it

B.

There are no initial costs for the open-source tool but you should carefully consider the costs associated to the integration with the existing tools and also evaluate the recurring costs

C.

There are no initial costs for the open-source tool because open-source tools are usually low-quality, while vendor tools have always a better quality than the corresponding open-source tools

D.

The open-source tool can be modified but it can’t be distributed further in any way

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Questions 9

Test Tools and Automation

Assume you are a Test Manager involved in system testing of a CRM application for a Pay-TV company. Currently the application is able to support a proper number of users assuring the required responsiveness. Since the business is expected to grow, you have been asked to evaluate the ability of the application to grow to support more users while maintaining the same responsiveness.

Which of the following tools would you expect to be the most useful at performing this evaluation?

Number of correct responses: 1

K21 credit

Options:

A.

Coverage tools

B.

Test management tools

C.

Static analysis tools

D.

Performance tools

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Questions 10

Test Tools and Automation

Assume you are managing a test automation project for a mission-critical system.

Because vendor provided tools and open source solutions don't meet the needs of this project, you ask your test team to develop a custom automation framework.

Which of the following management issues associated to the development of this custom automation framework is least likely to manage?

Number of correct responses: 1

K21 credit

Options:

A.

Proper testing for the custom automation framework must be performed

B.

The custom automation framework will require an adequate documentation

C.

The changes to the custom automation framework should be communicated to all external users of this tool under the GNU license

D.

The custom automation framework will need proper maintenance

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Questions 11

Improving the Testing Process

Which of the following statements about the STEP test process improvement model is true?

Number of correct responses: 1

K21 credit

Options:

A.

In the STEP model, tests validate the requirements and use cases when they are developed

B.

The STEP model stresses defect detection and demonstration of capability, whereas the defect prevention is a secondary potential goal of testing

C.

The STEP model assures that the system requirements specification and the test design specification processes don't overlap

D.

In the STEP model, testware design occurs after coding

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Questions 12

Improving the Testing Process

Consider the following statements describing the importance of improving the test process:

I. Test process improvement is important because being focused only on the test process it can provide recommendations to improve the test process itself, but it can’t indicate or suggest improvement to areas of the development process

II. Test process improvement is important because it is much more effective than software process improvement to improve the quality of a software system

III. Test process improvement is important because several process improvement models (STEP, TPI Next, TMMi) have been developed over the years

IV. Test process improvement is important because every organization, regardless of the context, should always achieve the maximum level of maturity of testing described in the test improvement models such as TMMi

Which of the following answers is correct?

Number of correct responses: 1

K21 credit

Options:

A.

I. and IV. are true; II. and III. are false

B.

I., II., III. and IV are false

C.

I., II. and III are true; IV. is false

D.

I., II. and III. are false; IV. is true

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Questions 13

Improving the Testing Process

Which of the following statements about the TMMi test process improvement model is true?

Number of correct responses: 1

K21 credit

Options:

A.

In TMMi all the process areas at lower levels must be 75% complete by achieving specific and generic goals in order to claim the higher level

B.

TMMi provides an approach for test process improvement such as the IDEAL (Initiating, Diagnosing, Establishing, Acting and Learning) model

C.

TMMi has a staged architecture for process improvement with seven maturity levels

D.

At TMMi level 1 testing is chaotic without a defined process, and it is often seen as the same as debugging

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Questions 14

You are not confident with the assessment of the risk level and you suspect that it will be possible to find high-priority bugs in low-risk areas.

Furthermore the period for test execution is very short. Your goal is to test all the product risks in a risk-based way, while assuring that each product risk gets at least some amount of testing.

Which of the following answers describes the best test execution schedule in this scenario?

Number of correct responses: 1

K32 credits

Options:

A.

T1, T2, T3, T4, T5, T6, T7, T8, T9, T10

B.

T1, T3, T5, T7, T9, T2, T4, T6, T8, T10

C.

T10, T9, T8, T7, T6, T5, T4, T3, T2, T1

D.

T10, T8, T6, T4, T2, T9, T7, T5, T3, T1

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Questions 15

A chart showing the trend in the lag time from defect reporting to resolution during system testing is also available. The chart shows that the daily closure period is consistently and significantly above the rolling closure period for a long period of the system testing phase.

Almost all defects found during system testing have been related to the system as a whole, not related to single units or integrations issues. Almost all quality risks have been addressed during the unit and integration testing phase and no residual quality risks were present in the integrated system. This has been confirmed by exploratory testing sessions performed during system testing, targeted at finding defects in these quality risk areas.

Based on the given information only, which one of the following areas would you expect to be considered more in the retrospective meeting in order to be improved?

Number of correct responses: 1

K33 credits

Options:

A.

The requirements review

B.

The defect management process

C.

The quality risk analysis process

D.

The system design and architecture design reviews

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Questions 16

Reviews

Which of the following factors could negatively influence a review?

Number of correct responses: 1

K21 credit

Options:

A.

Include people with the adequate level of knowledge, both technical and procedural

B.

Include people who are detail-oriented and scrupulous at finding issues

C.

Include as many people as possible in order to have more viewpoints about possible problems on the item under review

D.

Include people able to contribute to a clear, thoughtful, constructive and objective discussion

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Questions 17

Reviews

You are a Test Manager working for a software organization where reviews have never been applied. After a meeting with your managers examining a business case for reviews, (including their costs, benefits, and potential issues), the management finally decides to adopt formal reviews for future projects.

You have been given a budget that you have spent to provide training in the review process and to introduce the review process on a pilot project.

On that pilot project the introduction of reviews has been very positive in terms of positive involvement from all the participants. All the reviews applied to different documents have been very effective for their purposes (especially at revealing defects).

Which of the following answers describes an important success factor for the introduction of formal reviews which is missing in this scenario?

Number of correct responses: 1

K43 credits

Options:

A.

Management support

B.

Participant support

C.

Definition and use of metrics to measure the ROI (Return On Investment)

D.

Training in the review process

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Questions 18

During the follow-up phase the following conditions are checked:

X1. The code has been completely reviewed

X2. All the identified defects have been correctly fixed and the modified code has been compiled successfully and run through all the static analyzers used by the project without warnings and errors

X3. The modified code is available under the configuration management system with a new version number for the specified CI

If these conditions are fulfilled then the review process terminates.

Which of the following characteristics of a formal review is missing in this description?

Number of correct responses: 1

K21 credit

Options:

A.

Defined entry and exit criteria

B.

Checklists to be used by the reviewers

C.

Deliverables such as reports, evaluation sheets or other review summary sheets

D.

Metrics for reporting on the review effectiveness, efficiency, and progress

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Questions 19

Reviews

You are the Test Manager of a project that adopts a V-model with four formal levels of testing: unit, integration, system and acceptance testing.

On this project reviews have been conducted for each development phase prior to testing, which is to say that reviews of requirements, functional specification, high-level design, low-level design and code have been performed prior to testing.

Assume that no requirements defects have been reported after the release of the product.

Which TWO of the following metrics do you need in order to evaluate the requirements reviews in terms of phase containment effectiveness?

Number of correct responses: 2

K32 credits

Options:

A.

Number of defects found during the requirements review

B.

Total number of defects attributable to requirements found during unit, integration, system and acceptance testing

C.

Total number of defects found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

D.

Time to conduct the requirements review

E.

Total number of defects attributable to requirements, found during functional specification review, high-level design review, low-level design review, code review, unit testing, integration testing, system testing and acceptance testing

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Questions 20

The main objectives the senior management team wants to achieve are:

- to reduce the costs associated with dynamic testing

- to use reviews to ensure that the project is on course for success and following the plan

- to use reviews as a well-documented and effective bug-removal activity following a formal process with well-defined roles

- to determine the effectiveness of reviews in terms of phase containment

- to improve phase containment effectiveness

Which of the following answers would you expect to describe the best way to achieve these objectives?

Number of correct responses: 1

K43 credits

Options:

A.

You should plan for lightweight exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

B.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis aimed at identifying the larger cluster of defects

C.

You should plan for formal exit-phase reviews at the end of each development phase and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the people responsible for those bugs

D.

You should plan for formal exit-phase reviews at the end of each development and testing phase, and plan for a process of gathering information from testing to perform an analysis of the bugs found during testing to determine the phase in which they have been introduced

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Questions 21

Defect Management

During the system testing phase a tester from your test team observes a failure in the system under test and he/she decides to create an incident report. The incident report is currently in a “new” state, indicating it needs to be investigated.

Which THREE of the following information items can’t yet be present in the incident report?

Number of correct responses: 3

K32 credits (2 credits out of 3 credits correct, 1 credit point)

Options:

A.

The type of defect that caused the failure

B.

The actual and the expected result highlighting the failure

C.

The lifecycle phase in which the defect has been introduced

D.

What really caused the failure (actual cause)

E.

Steps to reproduce the failure, including screenshots, database dumps and logs where applicable

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Questions 22

Defect Management

Which of the following information would you expect to be the most useful to perform a defect clustering analysis?

Number of correct responses: 1

K21 credit

Options:

A.

The trend in the lag time from defect reporting to resolution

B.

The defect component information

C.

The lifecycle phase in which the defect has been introduced

D.

The defect removal efficiency information

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Questions 23

Defect Management

Assume you are working on a defect management process to be used by a software organization to track the current status of the defects reports for several projects.

When a defect is found for investigation a defect report is created in “Opened” state that is the unique initial state. The defect report status has also a unique finale state that is the “Closed” state.

The following state transition diagram describes the states of this defect management process:

where only the initial (“Opened”) and final (“Closed”) states are indicated while the remaining states (V, W, X, Y, Z) have yet to be named.

Which of the following assignments would you expect to best complete the defect management process?

Number of correct responses: 1

K32 credits

Options:

A.

V=Rejected , W=Corrected , X=Validated, Y=Re-Opened, Z=Assigned

B.

V=Assigned, W=Validated , X=Corrected, Y=Re-Opened, Z=Rejected

C.

V=Assigned, W=Corrected , X=Validated, Y=Re-Opened, Z=Rejected

D.

V= Corrected, W=Assigned, X=Validated, Y=Corrected, Z=Rejected

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Questions 24

Defect Management

Consider a defect report and assume that a part of its lifecycle includes the following states:

New: Is the initial state

Working: Means that the developers are addressing the defect in order to produce a fix for the defect

Clarification: Means that the developers need more information from the tester to address the defect and produce a fix for the defect and the tester is working to provide this information to the developers

Verification: Means that a fix for the defect has been produced and the tester is running the adequate tests to verify whether the fix solves the defect

Closed: is the final state

Which of the following answers represents an invalid sequence of states that can’t lead the bug report to the “Closed” state?

Number of correct responses: 1

K21 credit

Options:

A.

New, Working, Verification, Working, Clarification, Working, Verification, Closed

B.

New, Working, Clarification, Working, Verification, Closed

C.

New, Working, Verification, Working, Clarification, Working, Closed

D.

New, Working, Verification, Closed

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Questions 25

Test Management

You are managing the system testing for a SOA based system. The integrated system consists of several subsystems:

- a SOA middleware

- a CRM (Customer Relationship Management) system

- a BRM (Billing and Revenue Management) system

- a SMS (Subscriber Management System) system

and you performed a risk analysis based on these subsystems.

At the end of the scheduled period for test execution you produce a first classical report based on the traditional metrics of testing. Test pass/fail status and bug status (open/resolved) That table provides you a distorted picture of the quality risk, because there is no indication of the risk level of the failed tests, the tests not run, or the open bugs. Thus, you produce the following table to solve this distortion issue:

In the table above, where you have introduced the concept of risk weighting, the highest risk test or bug report has a score of 1, while the lowest risk test or bug report has a score of 0.04.

Which of the following subsystems, based on the risk scores of the table, is most risky?

Number of correct responses: 1

K43 credits

Options:

A.

SOA

B.

CRM

C.

BRM

D.

SMS

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Questions 26

People Skills – Team Composition

Consider the following analysis of testing skills performed on four people: Alex, Robert, John and Mark (all the skills have been rated on an ascending scale: The higher the score, the better the skill):

Which of these people, based on this analysis, would you expect to be most suitable to work specifically as test designer?

Number of correct responses: 1

K43 credits

Options:

A.

Alex

B.

Roberta

C.

John

D.

Mark

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Questions 27

People Skills – Team Composition

An agile development team decides to hire a tester who has always worked:

- in independent test teams, reporting the problems found in a defect tracking system

- in safety-critical projects, with a stronger focus on the quality of the product than on time and budget.

This agile team is focused on short-term goals to get the product released on time and within budget.

Which of the following answers would you expect to be most likely true in this scenario?

Number of correct responses: 1

K21 credit

Options:

A.

Agile teams like the presence of a tester in their teams and the tester will be able to adapt to the new context without any issue

B.

The developers will immediately follow the guidelines described by the tester

C.

The tester can continue to report the problems found in a defect tracking system and be more focused on the quality than on time and budget constraints

D.

The tester’s mission could be to verify adherence to requirements, instead of reporting formally the problems in a defect tracking system

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Questions 28

You are using this skills assessment spreadsheet in order to define a training development plan for your test team.

Your objective is to fill the skill gaps by having at least a team member rated as an expert for each skill identified for the “technical expertise” and “testing skills” sections, and with the ability to train the other team members.

Considering the budget constraints you can send only one person to a training course.

Based only on the given information, which of the following answers would you expect to be the best option to achieve your objective?

Number of correct responses: 1

K43 credits

Options:

A.

Send Robert to a performance testing training course

B.

Send Alex to a performance testing training course

C.

Send John to a performance testing training course

D.

Send Mark to a test automation training course

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Questions 29

People Skills – Team Composition

Your test team consists of four members (Mary, Bob, Mark, Dave) with different interpersonal skills.

The following skills assessment spreadsheet shows the characteristics of the team members with respect to a list of interpersonal-skills (for each characteristic only the member with the highest level of that characteristic is indicated and marked with ‘X’):

On the next project a member of your test team will have to perform some routine tasks requiring collaboration with other teams.

Who in your test team would you expect to be most suitable at doing these tasks?

Number of correct responses: 1

K43 credits

Options:

A.

Mary

B.

Bob

C.

Mark

D.

Dave

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Questions 30

People Skills – Team Composition

Which of the following would you expect to be most likely an example of a motivating factor for testers?

Number of correct responses: 1

K21 credit

Options:

A.

The resources allocated for the testing activities are not sufficient and don’t allow the testers to contribute to the quality of the product

B.

The testers contribution to the quality of the software products developed from an organization is recognized with increased responsibilities

C.

The same regressions tests are executed manually by the same testers, for every product release, without any progression in content

D.

The testers are asked to perform, in parallel with their testing tasks, other tasks unrelated to their testing responsibilities

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Exam Code: CTAL-TM_Syll2012
Exam Name: ISTQB® Certified Tester Advanced Level - Test Manager [Syllabus 2012]
Last Update: May 5, 2024
Questions: 130

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