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  5. Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Questions 4

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

Options:

A.

rtrtrace

B.

mCast.exe

C.

icertdtrace

D.

mRcv.exe

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Questions 5

The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.

The Alarm Monitor automatically starts when you log into which utility?

Options:

A.

Contact Center Manager Utility

B.

Log Archiver Utility

C.

Contact Center Server Utility

D.

Process Monitor Utility

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Questions 6

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded.

Which three settings are the recommended settings to provide optimum performance? (Choose three.)

Options:

A.

Single channel

B.

WAV PCM files

C.

16-bit

D.

Multiple channels

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Questions 7

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

Options:

A.

From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.

B.

Confirm recordings have been uploaded to the CCMS.

C.

From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.

D.

Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).

E.

Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

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Questions 8

When troubleshooting a stand-alone Avaya Aura® Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.

Which tool can you use to capture packets and display a detailed view of the packet data?

Options:

A.

Wireshark

B.

Tcpdump

C.

Avaya Grep

D.

Pscan

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Questions 9

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

Which step will you take to enable additional debugging information?

Options:

A.

Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information,warning, Error, and Critical under event Level.

B.

Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max.Files.

C.

Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max.Files.

D.

Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information,warning, Error, and critical.

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Exam Code: 3313
Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Last Update: May 18, 2024
Questions: 63

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