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You must configure Avaya Aura® Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
You just installed a new Avaya Aura® Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura® Media Server (AAMS).
Which configuration options do you need to configure to accomplish this?
A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.
Which block will be required?
Which three statements regarding the Local View are true? (Choose three.)
A customer with Avaya Aura® Contact Center (AACC) wants to create a script in the Local View.
A customer with Avaya Aura® Contact Center (AACC) has written a script application. The Problem View is showing a syntax error with the following area of script:
IF DAY OF WEEK EQUALS MONDAY..FR1DAY THEN
What is the correct syntax required for this application?
You are building a new call flow that will use hold music, that is stored on the Avaya Aura® Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
TESTED 18 May 2024
