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L3M4 Team Dynamics and Change Questions and Answers

Questions 4

‘Using expensive equipment for a task when the same task could be done more simply and cheaper another way. Sometimes called “using a sledgehammer to crack a nut” ’. Which one of the ‘wastes’ is being described here?

Options:

A.

Motion

B.

Overproduction

C.

Transportation

D.

Excessive processing

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Questions 5

Taiichi Ohno came up with the notion of the ‘wastes’. How many wastes?

Options:

A.

7

B.

5

C.

4

D.

6

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Questions 6

Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):

Options:

A.

Longer holidays / higher pay / more sunshine

B.

Never-ending debates / time-wasting / indecision

C.

Overcoming of resistance to change / increased co-operation and productivity

D.

Industrial stoppages / strikes / sabotage

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Questions 7

‘I have my doubts about that’.

Options:

A.

‘I’m not so sure’.

B.

A realist

C.

A fellow traveller

D.

A skeptic

E.

A cynic

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Questions 8

A cross-functional team is created to help progress the development of a new product in a manufac-turing business. Which two of the following activities are unlikely to be allocated to the representa-tive from the accounting and finance function?

Options:

A.

To calculate anticipated sales demand at the target price

B.

Calculate the expected overall cost of the product

C.

Plan the recruitment of additional staff and training of them

D.

Check that the expected cost provides a suitable profit margin

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Questions 9

According to CIPS, which of the following are not internal stakeholders? Select one.

Options:

A.

Shareholders

B.

Managers

C.

Other employees

D.

Directors

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Questions 10

Which of the following is a benefit from compliance with procurement processes and procedures? Select all that apply.

Options:

A.

Reducing error

B.

Minimising the likelihood of damage to the organisation's reputation

C.

Avoiding unnecessary costs

D.

Reducing the opportunity for fraud / crime

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Questions 11

A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.

Options:

A.

Quality circle

B.

Quality control group

C.

Trade union

D.

Quality initiative

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Questions 12

Which two of the following are personality traits?

Options:

A.

Experience in the military

B.

Social skills

C.

Clean current driving licence

D.

Honesty

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Questions 13

Thinking about the PESTEL model, under which category would climate change most suitably fall?

Options:

A.

Environmental

B.

Legal

C.

Economic

D.

Socio-cultural

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Questions 14

Conscious knowledge of one’s own character and feelings – a cornerstone of emotional intelligence – sometimes described as ‘know thyself’:

Options:

A.

Self-selection

B.

Self-development

C.

Self-awareness

D.

Self-interest

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Questions 15

The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):

Options:

A.

Z

B.

X

C.

Y

D.

A

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Questions 16

‘Processes can be improved simply by organising the work in a way that means people have to move around less’. Which ‘waste’ is being described here?

Options:

A.

Motion

B.

Waiting

C.

Overproduction

D.

Transportation

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Questions 17

Continuous improvement – making small changes in operations and activities in a never-ending way – is called in Japanese:

Options:

A.

Zazen

B.

Paisan

C.

Chozen

D.

Kaizen

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Questions 18

‘The individual does not believe that the change is really happening and looks for evidence that it is not true’. Which stage of the Kubler-Ross model does this describe?

Options:

A.

Depression

B.

Frustration and anger

C.

Shock

D.

Denial

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Questions 19

Workers are naturally lazy. They lack ambition. They must be controlled.

Options:

A.

Theory X

B.

Theory Y

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Questions 20

Thinking of Tannenbaum and Schmidt’s work, which of the following terms describes a leader @who is not a dictator, but nonetheless makes the decisions. The team depends heavily on the lead-er, and what the leader says'.

Options:

A.

Autocratic

B.

Dictatorial

C.

Laissez-faire

D.

Democratic

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Questions 21

According to CIPS / Profex, which one of the following is not a connected stakeholder? Select one.

Options:

A.

Shareholders

B.

Suppliers

C.

Customers

D.

Trade unions

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Questions 22

Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don’t really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:

Options:

A.

Participation

B.

Education

C.

Facilitation

D.

Coercion

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Questions 23

According to CIPS / Profex, which of the following are not external stakeholders? Select two.

Options:

A.

Lenders, such as banks

B.

Shareholders

C.

Trade unions

D.

The media

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Questions 24

A team should be a xxxx unit, rather than a collection of individuals’. Select the three words which fit best.

Options:

A.

Combative

B.

Co-operative

C.

Cohesive

D.

Collaborative

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Questions 25

'XXX theories of leadership are now largely discredited as a means of identifying team leaders'.

This quotation comes from the Profex Publishing textbook for this subject. Which word has XXX replaced?

Options:

A.

Trait

B.

Tres

C.

Tait

D.

Tray

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Questions 26

The letters ‘BPR’ stand for:

Options:

A.

Business Project Re-engineering

B.

Business Process Re-engineering

C.

Business Procurement Re-engineering

D.

Business People Re-training

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Questions 27

‘All procurement requirements valued at more than $100,000 must be competitively tendered, and any contracts arising therefrom must be signed by the Procurement Director’. This is an example of a:

Options:

A.

Procurement threshold

B.

Minimum order quantity

C.

Standard contract term

D.

Statute

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Exam Code: L3M4
Exam Name: Team Dynamics and Change
Last Update: May 18, 2024
Questions: 90

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