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Integration-Architect Salesforce Certified Platform Integration Architect (Plat-Arch-204) Questions and Answers

Questions 4

An organization needs to integrate Salesforce with an external system and is considering authentication options. The organization already has implemented SAML, using athird-party Identity Provider for integrations between other systems.

Which use case can leverage the existing SAML integration to connect Salesforce with other internal systems?

Options:

A.

Make formula fields with HYPERLINK() to external web servers more secure.

B.

Make Apex SOAP outbound integrations to external web services more secure.

C.

A Make Apex REST outbound integrations to external web services more secure.

D.

Make an API inbound integration from an external Java client more secure.

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Questions 5

A customer's enterprise architect has identified requirements around caching, queuing, error handling, alerts, retries, event handling, etc. The company has asked the Salesforce integration architect to help fulfill such aspects with their Salesforce program.

Which three recommendations should the Salesforce integration architect make?

Choose 3 answers

Options:

A.

Transform a fire-and-forget mechanism to request-reply should be handled by middleware tools (like ETL/ESB) to improve performance.

B.

Provide true message queueing for integration scenarios (including orchestration, process choreography, quality of service, etc.) given that a middleware solution is required.

C.

Message transformation and protocol translation should be done within Salesforce.Recommend leveraging Salesforce native protocol conversion capabilities as middleware tools are NOT suited for such tasks

D.

Event handling processes such as writing to a log, sending an error or recovery process, or sending an extra message, can be assumed to be handled by middleware.

E.

Event handling in a publish/subscribe scenario, the middleware can be used to route requests or messages to active data-event subscribers from active data-event publishers.

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Questions 6

Universal Containers (UC) is a leading provider of managementtraining globally, UC requested students course registration data generated from the Salesforce student community to be synced with the learning management system (LMS). Any update to the course registration data needs to be reflected in the LMS.

Which integration mechanism should be used to meet the requirement?

Options:

A.

Change Data Capture (CDC)

B.

Platform Event

C.

Streaming API

D.

Outbound Message

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Questions 7

Customer is evaluating Platform Events solution and would like help in comparing/contrasting it with Outbound Message for a real-time / near-real time needs. They expect 3,000 consumers of messages from Salesforce.

Which three considerations should be evaluated and highlighted when deciding between the solutions?

Choose 3 answers

Options:

A.

Both Platform Events and Outbound Message offer declarative means for asynchronous near-real time needs. They aren't best suited for real-time integrations.

B.

In both Platform Events and Outbound Messages, the eventmessages are retried by and delivered in sequence, and only once. Salesforce ensures there is no duplicate message delivery.

C.

Message sequence is possible in Outbound Message but not guaranteed with Platform Events. Both offer very high reliability.Fault handling and recovery are fully handled by Salesforce.

D.

Number of concurrent subscribers to Platform Events is capped at 2,000. An Outbound Message configuration can pass only 100 notifications in a single message to a SOAP end point.

E.

Both Platform Events and Outbound Message are highly scalable. However, unlike Outbound Message, only Platform Events have Event Delivery and Event Publishing limits to be considered.

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Questions 8

Universal Containers (UC) is a global financial company. UC support agents would like

to open bank accounts on the spot for a customer who is inquiring ab UC products.

During opening the bank account process, the agents execute credit checks for the customers

through external agencies. At a given time, up to 30 concurrent rewill be using the service for

performing credit checks for customers.

What error handling mechanisms should be built to display an error to the agent when the credit

verification process failed?

Options:

A.

In case the verification process is down, Use mock service to send the response to the agent.

B.

Handle verification process error in the Verification Webservice API in case there isa connection issue to the Webservice if it responds with an error.

C.

Handle integration errors in the middleware in case the verification process is down, then the middleware should retry processing the request multiple times.

D.

In case the verification process is down, use fire and forget mechanism instead of request and reply to allow the agent to get the response back when the service is bar online.

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Questions 9

Northern Trail Outfitters is seeking to improve the performance and security of outboundintegrations from Salesforce to on-premise servers.

What should the Architect consider before recommending a solution?

Options:

A.

External gateway products in use

B.

A Default gateway restrictions

C.

Considerations for using Deterministic Encryption

D.

ShieldPlatform Encryption Limitations

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Questions 10

A subscription-based media company's system landscape forces many subscribers to maintain multiple accounts and to log in more than once. An Identity and Access Management (IAM) system, which supports SAML and OpenId, was recently implemented to improve the subscriber experience through self-registration and single sign-on (SSO). The IAM system must integrate with Salesforce to give new self-service customers instant access to Salesforce Community Cloud.

Which requirement should Salesforce Community Cloud support for self-registration and SSO?

Options:

A.

OpenId Connect Authentication Provider and Just-in-Time (JIT) provisioning

B.

OpenId Connect Authentication Provider and Registration Handler

C.

SAML SSO and Registration Handler

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Questions 11

What should an Architect recommend to ensure all integrations to the Northern Trail Outfitters company portal useSSL mutual authentication?

Options:

A.

Enable My Domain and SSL/TLS.

B.

Enforce SSL/TLS MutualAuthentication.

C.

Generate a Self-signed Certificate.

D.

Generate a CA-signed Certificate.

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Questions 12

A company's security assessment noted vulnerabilities on the unmanaged packages in its Salesforce orgs; notably, secrets that are easily accessible and in plain text, such as usernames, passwords, and OAuth tokens used in callouts from Salesforce.

Which persistence mechanisms should an integration architect require to be used to ensure that secrets are protected from deliberate or inadvertent exposure?

Options:

A.

Encrypted Custom Fields and Protected Custom Settings

B.

Named Credentials and Protected Custom Settings

C.

Protected Custom Metadata Types and Named Credentials

D.

Named Credentials and Encrypted Custom Fields

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Questions 13

Northern Trail Outfitters needs to use Shield Platform Encryption to encrypt social security numbers in order to meet a business requirement.

Which two considerations should anIntegration Architect do prior to the implementation of Shield Platform Encryption?

Choose 2 answers

Options:

A.

Encrypt the data using the most current key.

B.

Review shield platformencryption configurations.

C.

Encrypt all the data so that it is secure.

D.

Use Shield Platform Encryption as a user authentication or authorization tool.

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Questions 14

A large enterprise customer operating in a high regulated industry is planning to implement Salesforce for customer facing associates in both Sales and Service, and back-office staff. The business processes that Salesforce supports are critical to the business.

Salesforce will be integrated to multiple back-office systems to provide a single interface for associates. Reliability and monitoring of these integrations are required as associates support customers.

Which integration solution should the architect consider when planning the implementation?

Options:

A.

Architect Services in back-office systems to support callouts from Salesforce and build reliability, monitoring and reporting capabilities.

B.

Decouple back-office system callouts into separate distinct services that have inbuilt error logging and monitoring frameworks.

C.

Build a custom integration gateway to support back-office system integrations and ensure reliability and monitoring capabilities.

D.

Leverage Middleware for all back-office system integrations ensuring real time alerting, monitoring and reporting capabilities.

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Questions 15

Universal Containers (UC) is a large printing company that sells advertisement banners. The company works with third-party agents on banner initial design concepts. The design files are stored in an on-premise file store that can be accessed by UC internal users and the third party agencies. UC would like to collaborate with the 3rd part agencies on the design files and allow them to be able to view the design files in the community.

The conceptual design files size is 2.5 GB.

Which solution should an integration architectrecommend?

Options:

A.

Create a lightning component with a Request and Reply integration pattern to allow the community users to download the design files.

B.

Define an External Data Source and use Salesforce Connect to upload the files to an external object. Linkthe external object using Indirect lookup.

C.

Create a custom object to store the file location URL, when community user clicks on the file URL, redirect the user to the on-prem system file location.

D.

Use Salesforce Files to link the files to Salesforcerecords and display the record and the files in the community.

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Questions 16

Universal Containers (UC) owns a variety of cloud-based applications, including Salesforce, alongside several on premise applications. The on-premise applications are protected behind a corporate network with limited outside access to external systems.

UC would like to expose data from the on-premise applications to Salesforce for a more unified user experience. The data should be accessible from Salesforce in real-time.

Which two actions should be recommended to fulfill this system requirement?

Choose 2 answers

Options:

A.

Develop an application in Heroku that connects to the on-premisedatabase via an ODBC string and VPC connection.

B.

Develop custom APIs on the company's network that are invokable by Salesforce.

C.

Deploy MuleSoft to the on-premise network and design externally facing APIs to expose the data.

D.

Run a batch job with an ETL tool from an on-premise server to movedata to Salesforce.

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Questions 17

A company that is a leading provider of training delivers courses to students globally. The company decided touse customer community in order to allow Studer to log in to the community, register for courses and pay course fees. The company has a payment gateway that takes more than 30 seconds to process the pays transaction. Students would like to get the paymentresult in real-time so in case an error happens, the students can retry the payment process.

What is the recommended integration approach to process payments based on this requirement?

Options:

A.

Use platform event to process payment to the payment gateway.

B.

Use continuation to process payment to the payment gateway.C Use change data capture to process payment to the payment gateway.

C.

Use request and reply to make an API call to the payment gateway.

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Questions 18

Universal Containers is a global financial company that sells financialproducts and services including, bank accounts, loans, and insurance. UC uses Salesforce Service cloud to service their customer via calls, live chat. The support agents would open bank accounts on the spot for customers who are inquiring about UC bank accounts.

UC Core banking system is the system of record for bank accounts and all accounts opened in salesforce have to be synced in real-time to the core banking system. Support agents need to inform the customers with the newly created bank account ID which has to be generated from the core banking system.

Which integration pattern is recommended for this use case?

Options:

A.

Use streaming API to generate push topic.

B.

Use outbound message.

C.

Use salesforce platform event.

D.

Use request and reply.

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Questions 19

Northern Trail Outfittersis creating a distributable Salesforce package for other Salesforce orgs within the company. The package needs to call into a custor ApexREST endpoint in the central org. The security team wants to ensure a specific integration account is used in the central org that they will authorize after installation of the package.

Which three items should an architect recommend to secure the integration in the package?

Choose 3 answers

Options:

A.

Create an Auth provider in the package and set the consumer key and consumer secret of theconnected app in the central org.

B.

Contact Salesforce support and create a case to temporarily enable API access for managedpackages.

C.

Create a connected app in the central org and add the callback URL of each org the package isinstalledin to redirect to after successful authentication.

D.

Use an encrypted field to store the password that the security team enters and use passwordmanagement for external orgs and set the encryption method to TLS 1.2.

E.

Use the Auth Provider configured and select the identity type as Named Principal with OAuth 2.0 as the protocol and Select Start Authentication Flow on Save.

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Questions 20

Northern Trail Outfitters (NTO) has recently changed their Corporate Security Guidelines. The guidelines require that all cloud applicationspass through a secure firewall before accessing on-premise resources. NTO is evaluating middleware solutions to integrate cloud applications with on-premise resources and services.

What are two considerations an Integration Architect should evaluate beforechoosing a middleware solution?

Choose 2 answers

Options:

A.

The middleware solution is capable of establishing a secure API gateway between cloud applications and on-premise resources.

B.

An API gateway component is deployable behind a Demilitarized Zone (DMZ) orperimeter network.

C.

The middleware solution enforces the OAuth security protocol.

D.

The middleware solution is able to interface directly with databases via an ODBC connection string.

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Questions 21

Universal Containers (UC) currentlyowns a middleware tool and they have developed an API-led integration architecture with three API tiers. The first-tier interfaces directly with the systems of engagement, the second tier implements business logic and aggregates data, while the third-tierinterfaces directly with systems of record. Some of the systems of engagement will be a mobile application, a web application, and Salesforce.

UC has a business requirement to return data to the systems of engagement in different formats while also enforcing different security protocols.

What should an Integration Architect recommend to meet these requirements?

Options:

A.

Enforce separate security protocols and return formats at the first tier of the API-ledarchitecture.

B.

Implement an API gateway that allsystems of engagement must interface with first.

C.

Enforce separate security protocols and return formats at the second tier of the API-led architecture.

D.

Leverage an Identity Provider solution that communicates with the API tiers via SAML

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Questions 22

Service Agents at Northern Trail Outfitters uses Salesforce to manage cases and B2C Commerce for ordering.

Which integration solution shouldan architect recommend in order for the service agents to see order history from a B2C Commerce system?

Options:

A.

Salesforce B2C Commerce to Service Cloud Connector

B.

A REST API offered by Commerce Platform

C.

Mulesoft Anypoint Platform

D.

REST API offered by Salesforce Platform

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Questions 23

Northern Trail Outfitters needs to make synchronous callouts "available to promise"services to query product availability and reserve inventory during customer checkout process.

Which two considerations should an integration architect make when building a scalable integration solution?

Choose 2 answers

Options:

A.

The typical and worst-case historical response times.

B.

The number batch jobs that can run concurrently.

C.

How many concurrent service calls are being placed.

D.

The maximum query cursors open per user on the service.

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Questions 24

The URL for an external service has been changed without prior notice. The service provides up-to-date money exchange rates that are accessedseveral times from Salesforce and are a Dusiness-critical function for end users.

Which solutions should an integration architect recommend be implemented to minimize potential downtime for users in this situation?

Options:

A.

Named Credentials and Content Security Policies

B.

Remote Site Settings and Named Credentials

C.

Enterprise Service Blus (ESB) and Remote Site Settings

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Questions 25

Northern Trail Outfitters (NTO) has recently changed its Corporate Security Guidelines. The guidelines require that all cloud applications pass through a secure firewall before accessing on-premise resources. NTO is evaluating middleware solutions to integrate cloud applications with on-premise resources and services.

Which consideration should an integration architect evaluate before choosing a middleware solution?

Options:

A.

The middleware solution is able to interface directly with databases via an Open Database Connectivity (ODBC) connection string.

B.

The middleware solution enforces the OAuth security protocol.

C.

An API Gateway component is deployable behind a Demilitarized Zone (DMZ) or perimeter network.

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Questions 26

Northern Trail Outfitters (NTO) has hired an Integration Architect to design the integrations between existing systems and a new instance of Salesforce. NTO has the following requirements:

1. Initial load of 2M Accounts, 5.5M Contacts, 4.3M Opportunities, and 45k Products into the new org.

2. Notification of new and updated Accounts andContacts needs to be sent to 3 external systems.

3. Expose custom business logic to 5 external applications in a highly secure manner.

4. Schedule nightly automated dataflows, recipes and data syncs.

Which set of APIs are recommended in order to meet the requirements?

Options:

A.

Bulk API, Chatter REST API, Apex SOAP API, Tooling API

B.

Bulk API, Chatter REST API, Apex REST API, Analytics REST API

C.

Bulk API, Streaming API, Apex REST API, Analytics REST API

D.

Bulk API, Streaming API, Apex SOAP API, Analytics REST API

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Questions 27

A company is planning on sending orders from Salesforce to a fulfillment system. The integration architect has been asked to plan for the integration.

Which two questions should the integration architect consider?

Choose 2 answers

Options:

A.

Can the fulfillment system create new addresses within the Order Create service?

B.

Can the fulfillment system make a callback into Salesforce?

C.

Can the fulfillment system implement a contract-first Outbound Messaging interface?

D.

Is the product catalog data identical at all times in both systems?

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Questions 28

A US business-to-consumer (B2C) company is planning to expand to Latin America. They project an initial Latin American customer base of about one million, and a growth rate of around 10% every year for the next 5 years. They anticipate privacy and dataprotection requirements similar to those in the European Union to come into effect during this time. Their initial analysis indicates that key personal data is stored in the following systems:

1. Legacy mainframe systems that have remained untouched for years and are due to be decommissioned.

2. Salesforce Commerce Cloud Service Cloud, Marketing Cloud, and Community Cloud.

3. The company's CIO tasked the integration architect with ensuring that they can completely delete their Latin American customer'spersonal data on demand.

Which three requirements should the integration architect consider?

Choose 3 answers

Options:

A.

Manual steps and procedures that may be necessary.

B.

Impact of deleted records on system functionality.

C.

Ability to delete personal data inevery system.

D.

Feasibility to restore deleted records when needed.

E.

Ability to provide a 360-degree view of the customer.

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Questions 29

A Salesforce customer is planning to roll out Salesforce for all their Sales and Service staff.

Senior Management has requested that monitoring is to be in pla for Operations to notify any

degradation in Salesforce performance.

How should an integration consultant implement monitoring?

Options:

A.

Use Salesforce limits API to capture current API usage and configure alerts for monitoring.

B.

Use APIEVENT to track all user-initiated API calls through SOAP, REST or BULK APIs.

C.

Identify critical business processes and establish automation to monitor performance against established benchmarks.

D.

Request Salesforce to monitor the Salesforce instance and notify when there is degradation in performance.

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Questions 30

A global financial company sells financial products and services that include the following:

1. Bank Accounts

2. Loans

3. Insurance

The company has a core banking system that is state of the art and is the master system to store

financial transactions, financial products and customer information. The core banking system

currently processes 10M financial transactions per day. The CTO for the company is considering

building a community port so that customers can review their bank account details, update their

information and review their account financial transactions.

What should an integration architect recommend as a solution to enable customer community

users to view their financial transactions?

Options:

A.

UseSalesforce Connect to display the financial transactions as an external object.

B.

Use Salesforce Connect to display the financial transactions as an external object.

C.

Use Salesforce External Service to display financial transactions in a community lightningpage.

D.

Use Iframe to display core banking financial transactions data in the customer community.

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Questions 31

A new Salesforce program has the following high-level abstract requirement: Business processes executed on Salesforce require data updates between their Internal systems and Salesforce.

Which relevant detail should an integration architect seek to specifically solve for integration architecture needs of the program?

Options:

A.

Core functional and non-functionalrequirements for User Experience design, Encryption needs, Community and license choices

B.

Integration skills, SME availability, and Program Governance details

C.

Timing aspects, real-time/near real-time (synchronous or asynchronous), batch and update frequency

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Questions 32

Universal containers are planning to implement Salesforce as their CRM system. Currently

they have the following systems

1. Leads are managed in a Marketing System.

2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities.

3. Inventory, Billing and Payments are managed in their ERP system. 4. The proposed CRM

system is expected to provide Sales and Support people the ability to have a single view of their

customers and manage their contacts, emails and activities in Salesforce CRM.

What should an Integration Consultant consider to support the proposed CRM system strategy?

Options:

A.

Plan for migration of customer and sales data across systems on a regular basis to keep them in sync.

B.

Evaluate current and future data and system usage and then identify potential integration requirements to Salesforce.

C.

Explore Out of box Salesforce connectors for integration with ERP, Marketing and Microsoft Outlook systems.

D.

Propose a middleware system that can support interface between systems with Salesforce.

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Questions 33

Given the diagram below, a Salesforce org, middleware, and Historical data store (with

20million records and growing) exists with connectivity between them

Historical records are archived from Salesforce and moved toHistorical Data store (which

houses 20M records and growing; fine-tuned to be performant with search queries).

Call center agents use Salesforce, when reviewing occasional special cases, have requested

access to view the related historical case items thatrelate to submit cases.

Which mechanism and patterns are recommended to maximize declarative configuration?

Options:

A.

Use ESB tool with Data Virtualization pattern, expose OData endpoint, and then use Salesforce Connect to consume and display the External Objectalongside with the Case object.

B.

C Use an ESB tool with a fire and forget pattern and then publish a platform event for the requested historical data.

C.

Use an ESB tool with Request-Reply pattern and then make a real-time Apex callout to the ESB endpoint to fetch and display component related to Case object

D.

Use an ETL tool with a Batch Data Synchronization pattern to migrate historical data into Salesforce and into a custom object (historical data) related to Case object.

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Questions 34

Universal Containers (UC) is currently managing acustom monolithic webservice that runs on an on-premise server.

This monolithic web service is responsible for Point-to-Point (P2P) integrations between:

1. Salesforce and a legacy billing application

2. Salesforce and a cloud-based Enterprise Resource Planning application

3. Salesforce and a data lake.

UC has found that the tight interdependencies between systems is causing integrations to fail.

What should an architect recommend to decouple the systems and improve performance of the integrations?

Options:

A.

Re-write and optimize the current web service to be more efficient.

B.

Leverage modular design by breaking up the web service into smaller pieces for a microservice architecture.

C.

Use the Salesforce Bulk API when integrating back into Salesforce.

D.

Move thecustom monolithic web service from on-premise to a cloud provider.

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Questions 35

A company has an external system that processes and tracks orders. Sales reps manage their leads and opportunity pipeline in Salesforce. In the current state, the two systems are disconnected and processing orders requires a lot of manual entry on sales rep part. This creates delays in processing orders and incomplete data due to manual entry.

As a part of modernization efforts, the company decided to integrate Salesforce and the order management system. The following technical requirements were identified:

1. Orders need to be created in real time from salesforce

2. Minimal customization*, and code should be written due to a tight timeline and lack of developer resources

3. Sales reps need to be able to see order history and be able to see most up to date information on current order status.

4. Managers need tobe able to run reports in Salesforce to see daily and monthly order volumes and fulfillment timelines.

5. The legacy system is hosted on premise and is currently connected to the Enterprise Service Bus (ESB). The ESB is flexible enough to provide any methods and connection types needed by salesforce team.

6. There are 1000 sales reps. Each user processes/creates on average 15 orders per shift. Most of the orders contain 20–30-line items.

How should an integration architect integrate the two systems based on the technical requirements and system constraints?

Options:

A.

Use Salesforce external object and OData connector.

B.

Use Salesforce custom object, custom REST API and ETL.

C.

Use Salesforce standard object, REST API and ETL.

D.

Use Salesforce big object, SOAP API and Dataloader.

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Questions 36

An Integration Architect has built a solutionusing REST API, updating Account, Contact, and other related information. The data volumes have increased, resulting in higher API calls consumed, and some days the limits are exceeded. A decision was made to decrease the number of API calls using bulk updates. The customer prefers to continue using REST API to avoid architecture changes.

Which REST API composite resources should the Integration Architect use to allow up to 200 records in one API call?

Options:

A.

SObject Collections

B.

SObject Tree

C.

Batch

D.

Composite

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Exam Name: Salesforce Certified Platform Integration Architect (Plat-Arch-204)
Last Update: Sep 20, 2025
Questions: 122

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