GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics Questions and Answers

How is an Incoming Call represented in reports?

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?

While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

What will happen if too many reports run at the same time?

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.