Which process manages escalations regarding the performance of a service provider?
business relationship management
incident management
service level management
supplier management
What is the challenge of a legacy contract not being fit for purpose?
aligning contractual requirements with the new SIAM model
balancing thelevel of control against expected benefits
the customer does not get what they expect
understanding the expected benefits and costs
How can ISO/IEC 20000best be used during the execution of a SIAM roadmap?
as the SIAM model
as the standard for prospective service providers
as means creating a collaborative culture for SIAM ecosystems
TESTED 29 Oct 2025
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