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E1 Organisational Management Questions and Answers

Questions 4

XY Company is a manufacturing company making a variety of products for sale in different markets. Which of the following is the most likely organisational structure that such a company will adopt?

Options:

A.

Divisional structure

B.

Entrepreneurial structure

C.

Functional structure

D.

Matrix structure

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Questions 5

Offshoring may be successful when which of the following applies?

Options:

A.

There are fewer cultural differences

B.

There are low transaction volumes

C.

There are high task complexities

D.

There are high cost transactions

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Questions 6

Which of the following statements is correct in relation to a tall organisation?

Options:

A.

It has many levels of management and therefore a narrow span of control.

B.

It has many levels of management and therefore a wide span of control.

C.

It has only a few levels of management and therefore a narrow span of control.

D.

It has only a few levels of management and therefore a wide span of control.

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Questions 7

The finance function has an important role in the management of performance and the achievement of the organization’s plans and budgets.

Which of the key roles of the finance function does this best describe?

Options:

A.

Narrates

B.

Shapes

C.

Reports

D.

Enables

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Questions 8

Which of the following statements regarding shamrock organisations are true?

1:Shamrock organisations typically comprise four discrete components.

2:The core group of executives are often supported by external contractors and part-time staff.

3:One of the main characteristics of a shamrock organisation is its flexibility.

Options:

A.

2 + 3

B.

1

C.

2

D.

3

E.

1 + 2

F.

1 + 3

G.

1 + 2 + 3

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Questions 9

Which of the following technologies is described as a decentralised, distributed and public digital ledger that is used to record transactions across many computers?

Options:

A.

Blockchain

B.

Big Data

C.

Cloud Computing

D.

Data analytics

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Questions 10

Simone is a management accountant at a jewellers called ShinyShiny. She is currently conducting operational reporting for them.

Which of the following will Simone not discover during her operational reporting?

Select ALL that apply.

Options:

A.

That ShinyShiny isn't able to pay back its loans.

B.

That ShinyShiny's processes need to be improved.

C.

That the level of sales in one shop are higher than another.

D.

That the gold bangles sell better than the silver bangles.

E.

That more men than women seem to be buying their products.

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Questions 11

Company E is renewing the IS within the organisation. This new system will enable all employees to access customer information, orders and credit control status to overcome the lack of integration between departments suffered with the previous system. Managers envisage some resistance to the change and want to try to make the transition as smooth as possible. To achieve this, all employees have been invited to share their ideas of what features the new system should include and how they would like the final interface to work. Which of Kotter, Schlesinger and Sache's methods of dealing with resistance is described above?

Options:

A.

Facilitation

B.

Participation

C.

Negotiation

D.

Education

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Questions 12

Which of the following is a disadvantage of outsourcing?

Options:

A.

Outsourcing can remove uncertainty about cost.

B.

It can save on costs by making use of a supplier's economies of scale.

C.

Access to specialist knowledge is made possible.

D.

Transaction costs will arise as a consequence of the outsourcing agreement.

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Questions 13

A main stakeholder of the finance function would typically provide feedback on the clarity and value of information used: in order to make better strategic decisions.

Which of the following would give this feedback?

Options:

A.

Human Resources

B.

Production

C.

Shareholders

D.

Directors

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Questions 14

Which TWO of the following are the responsibility of the Chief Financial Officer (CFO) in achieving the desired organisational impact?

Options:

A.

Generation of information and providing preliminary insight

B.

Working with specialists to provide further insight to decision makers

C.

Liaising effectively with internal and external stakeholders

D.

Financial planning and analysis.

E.

Launching key initiatives that support organisation goals

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Questions 15

Which of the following is a benefit to the employer of remote working?

Options:

A.

Reduced cost of commuting

B.

Ease of balancing work/life commitments

C.

Privacy to the individual

D.

Increased employee motivation

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Questions 16

DPC is a home appliance online retailer keen to utilise data and connectivity in its operations

The company has recently introduced a live tracking system of all deliveries to its customers via its website

Which of the following will be the man benefit to DPC?

Options:

A.

Immediate cost saving

B.

Enhanced forecasting

C.

Improved service

D.

Improved targeting

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Questions 17

Which one of the following structures primarily suits a nationwide business with three product lines; for example, soup, condiments and baby food?

Options:

A.

Functional

B.

Divisional

C.

Matrix

D.

Geographical

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Questions 18

Barry has heard that the government is planning to tighten environmental regulations. He doesn't like the sound of this, as even though some businesses won't be affected that much, he will have to end up paying a lot

more to run his business.

Which of the following options would be most effective in preventing the government from imposing such regulation?

Select ALL that apply.

Options:

A.

Try and set up meetings with high-ranking members of the government to persuade them to not impose the new regulation.

B.

Make a large donation to the party in power in the hope that they'll abandon their plans to impose new regulation.

C.

Make a large donation to the the main opposition party in the hope they'll put pressure on the governing party to not impose the new regulation.

D.

Tell a member of the governing party that he has some unscrupulous information about the party that he'll leak to the press if they go ahead with their plans to impose new regulation.

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Questions 19

Which THREE of the following are characteristics of undifferentiated marketing?

Options:

A.

Having little concern for segmentation

B.

Specialising in one or two identified markets

C.

Delivering a single product to the entire market

D.

Producing several products each aimed at different segments

E.

Aiming to attract as many customers as possible to buy the product

F.

Selecting the most lucrative markets

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Questions 20

Appraisal systems involve the collection of feedback on an individual's performance from a range of sources. Which of the following sources apply to 180-degree appraisal?

 

Select THREE sources that apply.

Options:

A.

The individual's supervisor and the individual

B.

The individual and his peers

C.

The individual's supervisor and his peers

D.

The individual and the customers he deals with

E.

The individual's supervisor and the customers the individual deals with

F.

The individual's peers and the customers they deal with

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Questions 21

An effective Corporate Social Responsibility (CSR) strategy can offer which of the following benefits to an organisation.

 

Select ALL that apply.

Options:

A.

Differentiation

B.

Strong brand

C.

Lower production costs

D.

Lower administration costs

E.

Lower salary costs

F.

Lower expectations of society

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Questions 22

Which of the following is the main reason for the growing demand for Big Data by organisations?

Options:

A.

Gaining a competitive advantage

B.

Allowing remote working

C.

Improving supplier relationships

D.

Improving privacy and security

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Questions 23

Continued improvements in Information Technology have encouraged organisations to use IT increasingly to assist in their development. Which of the following is such an improvement in IT?

Options:

A.

Increased data storage capacity

B.

Improved operations and manufacturing processes

C.

Improved communications systems

D.

Improved decision making processes

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Questions 24

K manages the finance function of a cable manufacturing business In order to cope with an increasingly diverse workload K needs human resources to recruit someone with a digital mindset

Which THREE of the following individual charactenstics should K emphasise to human resources as important in finding the right candidate?

Options:

A.

A 'photographic' memory

B.

An open-minded outlook

C.

A visionary leader

D.

Adopting a 'helicopter view'

E.

A compliant personality

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Questions 25

Organisation X is 6 months into an overhaul in its supply chain management and production process.

 The organisation aims to prevent errors before they occur, demands participation by all, including customers and suppliers, and the structure is driven by the entire Board of Directors. Which method of management has Organisation X adopted?

Options:

A.

Total Quality Management

B.

Six Sigma

C.

Quality Circles

D.

Kaizen

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Questions 26

X Company has several distinctive corporate social responsibility stances including a concentration on the triple bottom line, being proactive, and treating stakeholders as partners. According to Johnson, Whittington and Schools' categorization which of the following stances would best fit X?

Options:

A.

Forum for stakeholder interaction

B.

Shaper of society

C.

Enlightened self-interest

D.

Laissez-faire

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Questions 27

The finance function of IKR currently work on a quarterly reporting cycle to the board of directors

Data is collated and presented to the relevant departments and business units for decision making purposes

This often results in questions from the various functional department heads.

Which of the following is the next step in the information to impact framework?

Options:

A.

Assembling information

B.

Analysing for insights

C.

Applying for impact

D.

Advising to influence

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Questions 28

One of the characteristics of Big Data is velocity. Which of the following most accurately defines what this means?

Options:

A.

The speed of data creation

B.

The volume of the data

C.

The different formats of data

D.

The validity of data

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Questions 29

Vladimir is the managing director of a IT repair business called Screenhax. The company has been operating for 10 years and has around 60 members of staff.

Donald, one of Vladimir employees, committed the act of 'skimming".

What did Donald do?

Options:

A.

Donald repaired a customer's broken computer but did not register the job through the computer system. He then pocketed the cosh.

B.

Donald was responsible for paying all employees at Screenhax. He took advantage of this responsibility by creating a fictitious person and directing money to their account.

C.

Donald stole IT equipment from the shop.

D.

Donald borrowed the Screenhax repair van and used it for his own personal commitments without the consent from Vladimir.

E.

Donald's wife had a problem with her computer, so he stole one of the shop's refurbished computers and gave it to her to use.

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Questions 30

Accountants and finance professionals in the future will see the basic routine transactional work reduce with a shift to higher level skills

Which of the following best describes business acumen?

Options:

A.

An ability to add value through analysing data and provide insight that will help the business.

B.

An ability to effectively communicate, showing empathy and understanding of individuals in the business

C.

An ability to understand and respond to a wide range of aspects relevant to a business situation

D.

An ability to understand and be sceptical about the information provided to the business

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Questions 31

It is important to assess the contribution made by the finance function. If a balanced scorecard approach is used, which of the following categories would utilise the measure of staff turnover?

Options:

A.

Customer satisfaction

B.

Enhancement of internal processes

C.

Financial

D.

Learning and growth

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Questions 32

Which of the following gives the correct combination of valid stages in the HR cycle?

Options:

A.

Selection, performance, appraisal, rewards, training and development

B.

Recruitment, selection, induction, rewards, budgets

C.

Selection, culture, recruitment, induction rewards, budgets

D.

Selection, performance, culture, appraisal, rewards, training and development

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Questions 33

Company P has revised its corporate and marketing objectives following a recent expansion in the primary market within which it operates. The next step is to devise an appropriate marketing strategy. Company P has conducted primary and secondary market research and this information is in the process of being analysed to establish the needs of the subjects. At which stage of the marketing strategy process is Company P?

Options:

A.

Segmentation

B.

Marketing mix

C.

Targeting

D.

Positioning

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Questions 34

JKL is an online marketing agency and is currently developing its systems to improve efficiency in storing and retrieving data

P works in the finance function and is currently assisting the development of a technical map of rules and data structures to enable the data to be stored effectively in JKL's new databases.

At what level of the data modelling process is P working on?

Options:

A.

Conceptual

B.

Visual

C.

Logical

D.

Physical

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Questions 35

Which of the following best describes the concept of corporate digital responsibility?

Options:

A.

It is a voluntary commitment by organisations to go beyond compliance with technology and data legislation.

B.

It is legislation which details principles about data such as only using it in a fair, lawful and transparent way.

C.

It is the idea that organisations should be sensitive to all digital stakeholders.

D.

It is a set of best practice guidelines that adhere to the spirit of the law in digital matters.

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Questions 36

One of the finance function's main stakeholders provides feedback on customer responses and reviews about the organisation's products and services. Which of the following will provide this feedback?

Options:

A.

Sales function

B.

Shareholders

C.

Production function

D.

Human Resources

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Questions 37

Which of the following is an advantage of a functional organisational structure?

Options:

A.

There is a clear career path for employees to work their way up through.

B.

The owner has a greater level of control over the workforce and all decisions.

C.

The structure is easily adapted for further diversification.

D.

It encourages teamwork and the exchange of opinions and expertise.

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Questions 38

The following statements are from which section of the UK Combined Code?

1:The board should disclose a balanced and understandable assessment of the company's position and prospects in the financial reports.

2:The board should maintain an appropriate relationship with the company's external auditor.

Options:

A.

Accountability

B.

Leadership

C.

Effectiveness

D.

Remuneration

E.

Shareholder relations

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Questions 39

Dismissal is a drastic form of disciplinary action. Which THREE of the following examples would constitute fair dismissal?

Options:

A.

It has been discovered that the Management Accountant embezelled $10,000.

B.

A driver has been convicted of driving whilst under the influence of alcohol and has received a driving ban for 24 months.

C.

The Office Junior was 10 minutes late returning from lunch twice last week.

D.

The Office Manager has announced that she is pregnant.

E.

A senior manager has been passing product information to competitors.

F.

The Sales Manager has requested flexible working hours.

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Questions 40

Company Q has several layers of management. The Chief Executive Officer (CEO) wishes to remove some of these layers to streamline the organisation and increase efficiencies. The initial plan is for third party contractors to take over support activities. What change in the organisation is the CEO making?

Options:

A.

Outsourcing

B.

Horizontal expansion

C.

Vertical expansion

D.

Alliance agreement

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Questions 41

JNN Company, an engineering business, is seeking a bank loan to invest in the product expansion of a new device which dramatically reduces pollution from road vehicles.

Sales have seen a rapid increase and other organisations have also developed similar products.

In order to successfully obtain the loan, the bank requires a report of quantitative information regarding the new device

Which of the following is most likely to satisfy the bank's requirements to supply the required loan?

Options:

A.

Customer survey results for the new device.

B.

A numerical indication of the increase in sales and market share.

C.

Employee survey results regarding new training requirements.

D.

A chart indicating the rapid sales growth.

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Questions 42

Human Resource Management (HRM) and Personnel are different.

 

Which of the following is NOT a characteristic of Human Resource Management (HRM)?

Options:

A.

HRM relies on a modern, transactional approach.

B.

HRM addresses both operational and strategic matters.

C.

HRM focuses on facilitation rather than negotiation.

D.

HRM views employees as assets.

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Questions 43

Company M has been dealing with Supplier Q for many years. The Procurement Department has a very professional relationship with the supplier and it has recently started using electronic data interchange to place orders directly and on a much more frequent basis to assist production. A large part of the interaction with the supplier is now around price negotiation. According to Reck and Long's strategic positioning tool, which stage is Company M at with Supplier Q?

Options:

A.

Independent stage

B.

Passive stage

C.

Supportive stage

D.

Integrative stage

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Questions 44

The marketing environment includes political, economic, social, technological, ecological and legal factors affecting marketing (PESTEL). Select THREE examples of economic factors.

Options:

A.

Consumers' propensity to save

B.

Interest rates

C.

The introduction of new legislation relating to business tax

D.

The rate of inflation

E.

New ways of distribution

F.

Social mobility

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Questions 45

M is employed by an organisation that operates a chain of high street coffee shops. She has made a decision to purchase a failing cake shop in order to take it over and expand the presence of the organisation in the local area. According to Mintzberg, which part of the organisation does M belong to?

Options:

A.

Strategic apex

B.

Techno-structure

C.

Middle line

D.

Operating core

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Questions 46

Which of the following is an example of sustainability impacting operations management?

Options:

A.

A company only buys printer paper that has been recycled

B.

A company has a whistle-blowing policy

C.

A company keeps profits within the business for future investment

D.

A company sells goods to developing nations

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Questions 47

Company S is a busy vehicle part manufacturer specialising in commercial vans and lorries. The company takes as many as nine deliveries of raw materials every day and these items are entered into the electronic inventory system upon arrival. When an item of inventory is taken from stores this is also updated electronically. Which inventory control system would be best utilised within Company S?

Options:

A.

Periodic inventory system

B.

First in, first out system

C.

Continual inventory system

D.

ABC inventory system

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Questions 48

Which one of the following is NOT part of the role of Human Resource Management?

Options:

A.

Being concerned with operational and strategic people issues.

B.

Regarding the line manager's role as transactional with an emphasis on negotiation.

C.

Recognising employees are motivated by consent and involvement.

D.

Viewing employees as assets of the organisation.

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Questions 49

The coherent approach for organising, governing, analysing and deploying an organisations' information assets' Which of the following does the above statement describe?

Options:

A.

Data Manipulation

B.

Data Strategy

C.

Data Modelling

D.

Data Analysis

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Questions 50

Which of the following is a disadvantage of using the internet, (E-marketing), to sell products?

Options:

A.

Set-up and maintenance costs

B.

Enables close customer relationships

C.

The organisational size is irrelevant

D.

It provides sophisticated segmentation opportunities

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Questions 51

Which of the following is NOT an advantage of remote working for an organisation?

Options:

A.

Increased employee motivation

B.

Increased employee commitment

C.

Increased co-ordination of employees

D.

Reduced absenteeism of employees

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Questions 52

Which type of organisation is owned by its customers, strictly speaking is a not-for-profit organisation and is in the private sector?

Options:

A.

Sole trader

B.

Partnership

C.

Charity

D.

Mutual organisation

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Questions 53

Company V has made the decision to operate using Six Sigma in order to manage the supply chain within the production process. What process below is the method used to continually monitor and chart a process while it is operating?

Options:

A.

Statistical process control

B.

Material requirements planning

C.

Lean thinking

D.

Reverse logistics

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Questions 54

A company is expanding its baby clothing product range to include all items for infants, for example feeding and bathing equipment. As this is a new venture for the company, the Board of Directors has agreed that market research is a necessary exercise, but it is undecided as to which is the most efficient and effective method. Which of the following methods of research would be most appropriate?

Options:

A.

Questionnaires

B.

Focus groups

C.

Experimentation

D.

Interviews

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Questions 55

LFN is a tuition provider

The finance function has recently migrated all accounting systems onto cloud software which is expected to considerably streamline the existing systems.

The Managing Director is keen to promote the benefits of the new software in terms of increased accuracy of reporting and availability of real time management information.

However, the Finance Director has concerns and is feeling pressured to keep quiet about the ability of the technology to achieve all that is expected

Which of the following ethical principles is highlighted within LFN?

Options:

A.

Professional competence

B.

Objectivity

C.

Integrity

D.

Confidentiality

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Questions 56

Which of the following is a reason why businesses need to prepare statutory reports?

Options:

A.

To inform the investors how profitable the business is.

B.

To help compare budget with actual performance.

C.

To decide on their foreign exchange hedging policy.

D.

To ensure they have enough inventory on hand for production.

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Questions 57

An organisation owned by its customers, generally not-for-profit and in the private sector, is commonly known as which one of the following?

Options:

A.

Charity

B.

Mutual organisation

C.

Sole trader

D.

Partnership

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Questions 58

Which of the following sources of data will have limited usefulness to finance professionals?

Options:

A.

Weekly sales report

B.

Primary market research data

C.

Competitors' journal articles

D.

Output reports from production.

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Questions 59

Which of the following would be a useful KPI to highlight increasing recruitment costs?

Options:

A.

Ratio of employee costs to turnover

B.

Reportable health and safety incidents.

C.

Training spend per employee.

D.

Employee retention rate.

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Questions 60

For a business to successfully use big data in its organisation, the development of a digital mindset needs to be in-line with which of the following?

Options:

A.

Data Strategy

B.

Data Visualisation

C.

Data Scientists

D.

Data Manipulation

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Questions 61

An organisation has grown in size over the last 6 months and it wishes to improve communication with its employees. Examples of information to share include company policies, human resource information and notices to employees.

 

Which type of system should the company adopt?

Options:

A.

Internet

B.

Intranet

C.

Extranet

D.

Video conferencing

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Questions 62

M works for an organisation that adopts the principle of a total reward package for high achieving employees. The organsiation recognises that there are more things to motivate staff than cash remuneration alone. M is striving for promotion and has been promised a company car and prominent car parking space at the front of the office if he achieves it. Which of Maslow's needs is being identified in the scenario above?

Options:

A.

Ego

B.

Self-fulfillment

C.

Safety

D.

Social

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Questions 63

Y Company is an online retailer of sportswear. It has software that monitors customers' search history.

On a weekly basis, the software automatically generates emails that are sent to specific customers offering special offers based on the items that the customer searched for, but didn't purchase, during the previous week.

Which of the following areas of marketing is this process assisting?

Options:

A.

Pricing

B.

Segmentation

C.

Place

D.

Targeting

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Questions 64

XYT company is planning to update its IT and have asked the finance function to assist by establishing suitable key performance indicators (KP1). Which of the following is an example of a suitable KPI for strategic activities'?

Options:

A.

Ticket response rates for IT issues sent to IT support

B.

IT function as an 'enabling' factor in the market place

C.

IT spend per employee

D.

IT utilisation

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Questions 65

Which of the following is a feature associated with personnel management rather than the more modern concept of  human resource management?

Options:

A.

The line manager's role is seen as transactional

B.

Employees are seen as assets

C.

Employees are motivated by consent

D.

There is an emphasis on facilitation

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Questions 66

A cut-flower production business has peaks of demand around special days in the year that celebrate religious festivals. Which of the Four Vs of operations is being described in the above scenario?

Options:

A.

Velocity

B.

Volume

C.

Variety

D.

Variation

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Questions 67

A PESTEL analysis (political, economic, social, technological, ecological and legal) is used by marketing to monitor its macro environment. Select THREE examples of economic factors

Options:

A.

The introduction of new legislation relating to business tax

B.

Interest rates

C.

Social mobility

D.

New ways of distribution

E.

Consumers' propensity to save

F.

The rate of inflation

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Questions 68

Velocity is one of the defining characteristics of Big Data.  Which of the following most accurately defines what this means?

Options:

A.

The speed of data creation

B.

The volume of the data

C.

The different formats of data

D.

The validity of data

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Questions 69

SSS has adopted some outsourcing practices in order to improve efficiency of its operations. One of the managers has been made aware that the supplier is now also working for a competitor. Which TWO of the following should SSS be concerned with regarding the supplier's and ompetitor's new relationship?

Options:

A.

Risk of loss of confidential information

B.

Risk of continuity of supply 

C.

Risk of increased transaction costs

D.

Risk of losing core competence

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Questions 70

Which of the following organisations would best describe a 'professional bureaucracy'?

Options:

A.

A hospital

B.

A newsagent

C.

A manufacturing company

D.

A project based company

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Questions 71

Which TWO of the following are important aspects of the product in the marketing mix?

Options:

A.

Brand image

B.

Warranties

C.

Sponsorship

D.

Distribution

E.

Advertising

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Questions 72

Which of the following is one of the five key areas of an effective approach to corporate digital responsibility (CDS)?

Options:

A.

Digital protection

B.

Digital mindset

C.

Digital stewardship

D Digital sustainability

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Questions 73

Which of the following would be within the role of an operational line manager?  

 

Select ALL that apply.

Options:

A.

Interviewing potential new recruits

B.

Conducting appraisals with staff

C.

Carrying out psychometric testing

D.

Deciding on strategic objectives

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Questions 74

You work for a pharmaceutical company and during any one year cames out a range of different activities and projects. Which of the following sets of activities can be said to be connecting influence to impact?

Options:

A.

Recommending that a low cost local supplier should be used

B.

Analysing data re supplier locations and costs

C.

Analysing the supply chain of a range of vaccines currently produced

D.

Conducting market research on different suppliers and costs

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Questions 75

In a manufacturing company, it is important to maintain the correct levels of inventory, with particular attention to holding and ordering costs. For each of the types of costs listed below, identify whether these are holding costs or ordering costs:

Options:

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Questions 76

The Finance Manager of HLL Company, a large energy provider, has organised a finance function staff meeting to discuss the potential use of big data systems.

The main point on the meeting agenda is whether the business has the available resources to store and manage the data that will be available and whether it has the financial resources to upgrade the information technology systems.

Which of the following features of big data will these discussions most likely involve?

Options:

A.

Volume

B.

Variety

C.

Veracity

D.

Velocity

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Questions 77

Which of the following is the component of Hadoop which is responsible for breaking down a task into chunks of work and allocating them?

Options:

A.

Distribute File System

B.

MapReduce

C.

Data Manipulation Language

D.

BigQuery

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Questions 78

Which of the following statements regarding Just-In-Time (JIT) are true?

1:The main aim of JIT it to ensure a business has a sufficient amount of leftover stock, just in case it's needed further down the line.

2:Although the benefits of JIT are many, its use can end up harming supplier relations.

3:JIT generally results in lower costs for the business using it.

Options:

A.

3

B.

1

C.

2

D.

1 + 2

E.

2 + 3

F.

1 + 3

G.

1 + 2 + 3

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Questions 79

Which TWO of the following are activities associated with setting up a new IT system?

Options:

A.

Service support

B.

Database management

C.

Design and development

D.

Testing

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Questions 80

TRA is a multinational company which generates large quantities of data across its various operating divisions, from which it produces a range of management reports.

Which technological benefit of artificial intelligence is most likely to be of use to the company?

Options:

A.

Good at teaming and interpreting differences in outcomes

B.

Good at repetitive data entry tasks required

C.

Good at automating complex activities of the company.

D.

Good at consolidating multiple systems in the company

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Questions 81

Which of the following is NOT an element of the EOQ (Economic Order Quantity) equation?

Options:

A.

Total purchases per year

B.

Total ordering cost per order

C.

Total inventory cost per year

D.

The reorder quantity

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Questions 82

Company V is, and has always been, very focused on the importance of stakeholders to the business.

As a well known and very popular private fee-paying school, Company V has to take on board advice, feedback, complaints and queries from a great many different stakeholders, all of which have to be prioritised according to their impact and power over the operations of the company.

Listed below are some of the stakeholders that Company V deal with on a daily basis. Categorise each of these stakeholders according to whether they are internal, connected or external stakeholders.

Options:

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Questions 83

A duplication of support functions would exist under which of the following organisational structures?

Options:

A.

Divisional

B.

Functional

C.

Matrix

D.

Project based

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Questions 84

Which of the following best describes a virtual team formed by individuals from different companies to achieve a common aim?

Options:

A.

Functional

B.

Extended supply chain

C.

Inter-organisation

D.

Matrix-structure organisation

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Questions 85

The Sales Manager has called his usual monthly meeting with his sales team and presented the monthly sales budget broken down into weekly targets for each member of the team. What type of planning is this?

Options:

A.

Tactical

B.

Strategic

C.

Operational

D.

Intermittent

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Questions 86

Which of the following would be a disadvantage of the use of 'big data'?

Options:

A.

Increased system requirements

B.

Increased speed of decision making

C.

Increased relevance of decisions

D.

Increased volume of unstructured data

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Questions 87

Material requirements planning (MRP I) and manufacturing resource planning (MRP II) are computerised systems used for planning the requirements for raw materials, work-in-progress and finished items and integrating with other production processes. These systems enable strong relationships to be forged with suppliers as orders can be placed with suppliers in good time to fulfill customer requirements and expectations, as well as other processes related to materials planning. Which of the following specifically can MRP I and MRP II NOT assist with? 

Options:

A.

Financial requirements planning

B.

Equipment utilisation planning

C.

Decision support planning

D.

Labour schedule planning

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Questions 88

Over the past year, JKL Company has found that its two largest competitors have taken some of their market share since opening online stores At the same time JKL has noticed that the capabilities of the new computing equipment that it has recently introduced are much greater than the ones that it had replaced.

JKL has decided to launch its own online store, to compliment its chain of high street stores, m a bid to win back the market share that it has lost Existing staff will be retrained to carry out the online operation.

Which TWO factors, associated with the contextual design of an organisation, are driving this decision?

Options:

A.

Environment

B.

Culture

C.

Size

D.

Technology

E.

Specialisation

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Questions 89

A company manufactures electrical goods and has several product lines, all at different stages in the product life-cycle. As each item works through the life-cycle, the emphasis on marketing and price focus changes. Item X currently has an increased emphasis on investment in the product quality and design, with consideration also being given to reducing the sale price. Item X is in which stage of the product life-cycle?

Options:

A.

Maturity

B.

Introduction

C.

Decline

D.

Growth

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Questions 90

The board of company B, a small company, is meeting to discuss the financial year end accounts following the first year of a consolidation of operations.

Of the results provided, select whether each set of information should be reported externally or internally.

Options:

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Questions 91

P works within Company A as a legal advisor. She is also trained in Human Resources (HR) and the Managing Director has asked for her help in dealing with some disciplinary issues. This will involve her temporarily transferring away from her legal role. Which organisational form has the HR assistance taken?

Options:

A.

Project based support

B.

Networked support

C.

Virtual support

D.

Outsourced support

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Questions 92

Mita has set up a number of food shops and spends a lot of her time finding suitable staff Her key strength is going to farmers' wholesale markets and selecting her suppliers She also carries out all the accounting functions and maintains the shops by acting as her own caretaker, carrying out repairs and maintenance at the weekends

Which aspect of the work would Mita be LEAST LIKELY to outsource?

Options:

A.

Sourcing the suppliers

B.

Human resources

C.

Repairs and maintenance

D.

Accounting

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Questions 93

A service level agreement will NOT normally include which of the following? 

Options:

A.

Details of the mode of operation of the supplier

B.

The procedure for dealing with complaints

C.

The number of targets to be used

D.

The consequences of failing to meet targets

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Questions 94

R is a 14 year old girl and has been promised a new computer for her birthday. Her school friends have popular hand-held models which are very intuitive to use with an eye-pleasing interface and design. Her parents want her to have a cumbersome personal computer which has to be situated at home as it will be more secure and easy to upgrade in the future without replacing the whole unit. R would prefer the computer her friends have. Which influence is R demonstrating?

Options:

A.

Socio/cultural influence

B.

Personal influence

C.

Psychological influence

D.

Technical influence

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Questions 95

Which of the following statements best describes quantitative information?

Options:

A.

Information that comes from data normally expressed as numbers.

B.

Information that is derived from case studies.

C.

Information that is difficult to record and process.

D.

Information that is often in the form of opinions

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Questions 96

Cardboard box manufacturer Smurfat are giving their new employees an induction into the company's strategy. They see this as a crucial stage of the induction process and have asked Terrance, the communications

director, to take new employees through the strategy.

Which of the following should Terrance communicate to his new employees during their induction?

Select ALL that apply.

Options:

A.

Talk through the overall structure of the Smurfat.

B.

Give new employees an idea of the work culture at Smurfat.

C.

Explain the goals and motives of the Smurfat.

D.

Make Smurfat's disciplinary rules clear for the new employees.

E.

Explain what care and support Smurfat offers to new staff.

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Questions 97

The structure of an organisation is likely to change as the organisation develops and grows. Which type of structure is associated with an organisation which is in its early days?

Options:

A.

Entrepreneurial

B.

Functional

C.

Divisional

D.

Matrix

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Questions 98

The development of technical maps of rules and data structures would be part of which level of a data modelling process?

Options:

A.

Visualisation

B.

Conceptual

C.

Logical

D.

Physical

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Questions 99

Which of the following is NOT a feature of a strategic level information system?

Options:

A.

It has a long term focus.

B.

It helps middle managers to monitor and control.

C.

It has high levels of uncertainty and subjectivity.

D.

It handles information which is valid for the whole organisation.

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Questions 100

A few years have passed since tech company NVision launched their new games console, Superbox. The product was once a star, with high, rising sales, but it is now selling quite poorly. In fact, it's selling so poorly that

NVision are no longer making a return on the product.

Which of the following strategies would be the BEST for NVision to implement?

Options:

A.

Pull out of the market or, if possible, sell the rights of Superbox to an individual or company who is willing to carry it on.

B.

Keep costs low and continue to sell the console.

C.

Develop the product for a specific market segment who continue to have a need for it - this will allow NVision to sell the product at a higher price.

D.

Allow the product to follow its natural life-cycle.

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Exam Code: E1
Exam Name: Organisational Management
Last Update: May 7, 2024
Questions: 336

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