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Data-Cloud-Consultant Salesforce Certified Data 360 Consultant (Data-Con-101) Questions and Answers

Questions 4

A Data 360 Consultant is setting up a zero- copy data federation connection with a partner, Snowflake. What is the first step the consultant must perform in Data 360?

Options:

A.

Map the external data directly to the Unified Individual data model object (DMO).

B.

Establish a connection in the Data 360 Setup using the specific provider ' s credentials.

C.

Create a data stream using the Bulk API category using the specific provider ' s credentials.

D.

Run an identity resolution matching rule.

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Questions 5

A Data 360 Consultant wants to display related engagement records from external systems on the Contact record page using a standard related list in Data 360.

What step must they complete before setting up the related list?

Options:

A.

Include the external engagement data in a calculated insight.

B.

Enable the engagement data for segmentation.

C.

Establish a relationship between the Individual data model object (DMO) and the Engagement DMO.

D.

Ingest the data stream as a streaming connector.

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Questions 6

A global marketing team is using Salesforce Data 360 to create highly targeted segments. Many of the team members are new to the organization and are unfamiliar with the data model and attributes, such as various Product Category names. This lack of data knowledge is causing delays, as users must frequently ask the data team for assistance in identifying the proper segmentation criteria. Which configuration should a Data 360 Consultant implement on the data model object (DMO) so that these users can see and select from the actual data values present in the system while building their segments?

Options:

A.

Create a data kit and share a list of values across all marketing users.

B.

Create a Data 360 Report for each DMO that counts how many times each value appears for a given attribute.

C.

Utilize Data Explorer or Query Editor to identify common attribute values.

D.

Enable Value Suggestion for text fields on DMOs.

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Questions 7

Which tool should users use to visualize and analyze unified customer data in Data 360?

Options:

A.

Salesforce CLI

B.

Heroku

C.

Intelligence Reports Advanced

D.

Tableau

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Questions 8

A retail company wants a dashboard to display " Top 10 Trending Products " based on product page views over the last 24 hours. The company typically has over 500 million engagements a week. The requirements specify that the maximum latency for data freshness is 15 minutes and the dashboard must load with minimal load times for executive users. Which architectural component should the Data 360 Consultant use to meet these performance and scale requirements?

Options:

A.

Direct Related List

B.

Calculated Insights

C.

Real-Time Data Graph

D.

Streaming Insight

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Questions 9

A Data 360 Consultant is explaining the benefits of zero-copy data federation to a stakeholder. Which statement best describes how data federation differs from traditional data ingestion in Data 360?

Options:

A.

Data federation requires data to be converted into CSV format before it can be accessed.

B.

Data federation copies all data into Data 360 storage every 15 minutes.

C.

Data federation allows Data 360 to read data directly from an external provider without moving or copying the data.

D.

Data federation only supports data coming from other Salesforce orgs.

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Questions 10

How does Data 360 handle an individual ' s Right to Be Forgotten?

Options:

A.

Deletes the records from all data source objects, and any downstream data model objects are updated at the next scheduled ingestion

B.

Deletes the specified Individual and records from any data model object/data lake object related to the Individual

C.

Deletes the specified Individual record and its Unified Individual Link record

D.

Deletes the specified Individual and records from any data source object mapped to the Individual data model object

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Questions 11

Northern Trail Outfitters has customer data in three separate systems. Each system uses a different unique internal identifier for the same individual. However, all three systems consistently capture a common Loyalty Program ID for every customer. Which feature should a Data 360 Consultant use to link these records into a single Unified Profile based on this shared external ID?

Options:

A.

Use the Internal Organization match rule.

B.

Create an Exact Name and Email match rule.

C.

Implement the Exact Phone Number match rule.

D.

Configure a Party Identification match rule.

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Questions 12

A customer is interested in tracking their Average Time To Close for Service Cloud cases. They are looking for a flexible solution that provides near real- time reporting and allows different teams to review the data across the relevant dimensions for that team coming from Sales, Service, Marketing, and Commerce Clouds. Which solution meets the customer ' s needs?

Options:

A.

Data Model Object (DMO) Formula Fields

B.

Service Cloud Reports

C.

Calculated Insights

D.

Semantic Model Metrics

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Questions 13

Which permission setting should a Data 360 Consultant check if a custom Salesforce CRM object is not available in New Data Stream configuration?

Options:

A.

Confirm the View All object permission is enabled in the source Salesforce CRM org.

B.

Confirm the Ingest object permission is enabled in the Salesforce CRM org.

C.

Confirm the Create object permission is enabled in the Data 360 org.

D.

Confirm the Modify object permission is enabled in the Data 360 org.

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Questions 14

A data architect is modeling a relationship between a custom Vehicle data model object (DMO) and the standard Individual DMO to track car ownership. The requirement states that one vehicle can be owned by only one individual, but one individual can own multiple vehicles. Which cardinality should the architect select when creating this relationship from Vehicle to Individual?

Options:

A.

One-to-One (1:1)

B.

Many-to-Many (N:N)

C.

Many-to-One (N:1)

D.

One-to-Many (1:N)

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Questions 15

A Data 360 Consultant is performing a source system inventory for Northern Trail Outfitters (NTO). During the review of the standard data model, the consultant identifies several business- specific fields in the source system that do not have a corresponding field in the standard data model objects (DMOs). Following best practices for mapping preparation, which action should the consultant take?

Options:

A.

Extend the relevant standard DMOs by adding custom fields to accommodate the missing data.

B.

Ignore the business-specific fields and map only the fields that exist in the standard DMOs.

C.

Create a new custom DMO for every business-specific field identified in the source system.

D.

Map the business-specific fields to the " Other " category to avoid modifying the standard model.

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Questions 16

A Data 360 Consultant created a calculated insight that can be seen when ' Segmenting On ' Individuals on the segmentation canvas but not Unified Individual. What is the reason for this?

Options:

A.

The consultant doesn ' t have the correct permissions to see the calculated insight for Unified Individual segments.

B.

The calculated insight is missing a relationship to the Unified Individual data model object (DMO).

C.

The data space for the Unified Individual is different than the Individual data model object (DMO).

D.

Calculated insights can ' t be used for the Unified Individual data model object (DMO).

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Questions 17

A Data 360 Consultant has set up an identity resolution ruleset for their client ' s Data 360 implementation and now wants to confirm the results. Which two features should the consultant use to validate the data on a unified profile?

Options:

A.

Profile ExplorerandQuery Editor

B.

Data ExplorerandActions

C.

Identity ResolutionandQuery API

D.

Data ActionsandQuery API

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Questions 18

A customer has a custom Customer_Email_c object related to the standard Contact object in Salesforce CRM. This custom object stores the email address for a Contact that they want to use for activation. To which data model object should the customer map the email object to?

Options:

A.

Custom Customer_Email_c object

B.

Contact

C.

Contact Point Email

D.

Individual

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Questions 19

When setting up file federation for a data lake on Azure Blob Storage, what is the role of the manifest file?

Options:

A.

It reduces the file size of the source data before Data 360 attempts to read it.

B.

It is used to manually map source fields to the Cloud Information Model.

C.

It defines metadata and paths to identify specific files for the data stream and track updates.

D.

It provides the PGP public key required to decrypt the federated data files.

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Questions 20

A customer has two Data 360 orgs. A new configuration has been completed and tested for an Amazon S3 data stream and its mappings in one of the Data 360 orgs. What is recommended to package and promote this configuration to the customer ' s second org?

Options:

A.

Use the Salesforce CRM Connector.

B.

Use the Metadata API.

C.

Package as an AppExchange application.

D.

Create a data kit.

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Questions 21

A customer service manager wants to implement generative AI in Salesforce to help agents answer customer inquiries. They are concerned that the AI might give generic or inaccurate responses if it doesn ' t have access to the company ' s internal knowledge and data. Which Salesforce Data 360 feature should help ensure the AI provides accurate, contextually relevant answers by using internal data?

Options:

A.

Disabling vector embeddings to increase the accuracy of generative model processing

B.

Automatically converting unstructured data into structured Salesforce records

C.

Retrieval Augmented Generation (RAG) to ground AI prompts with relevant internal data

D.

Replacing all structured data with AI-generated insights

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Questions 22

A Data 360 Consultant is planning to use Data Explorer to examine Data 360 data. Which data is the consultant able to examine in Data Explorer?

Options:

A.

Activations, data lake objects, calculated insights

B.

Data lake objects, data model objects, calculated insights

C.

Segments, data model objects, calculated insights

D.

Data source objects, data lake objects, data model objects

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Questions 23

A predictive model has been built and deployed in Einstein Studio. What is the standard method for a Data 360 Consultant to apply these predictions to a business process within Salesforce?

Options:

A.

Manually export the CSV and re-import it into Service Cloud.

B.

Use the Identity Resolution tool to merge predictions with Individual records.

C.

Embed the Einstein Studio URL into a Lightning component.

D.

Use the predict jobs feature or call the model via Flow Builder.

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Questions 24

Northern Trail Outfitters wants to compute recency, frequency, monetary (RFM) scores on its unified individuals in order to use it in Marketing Cloud Engagement. What is the best way to achieve this goal?

Options:

A.

Include the Calculated Insight attribute in activation.

B.

Use copy fields to show the calculated insight.

C.

Add the score to a related list.

D.

Import the score to Marketing Cloud via SFTP.

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Questions 25

Northern Trail Outfitters (NTO) wants to create a segment where a unique record is created in the published audience for every transaction a customer completes. If a customer makes three separate purchases, the resulting segment should contain three distinct entries for that customer to allow for transaction- specific messaging. All transactions are mapped to the Sales Order data model object (DMO), and NTO is using Identity Resolution to unify customers on the Unified Individual DMO. Which configuration should a Data 360 Consultant use to meet this requirement?

Options:

A.

Segment on the Individual DMO

B.

Segment on a calculated insight based on Sales Orders

C.

Segment on the Sales Order DMO

D.

Segment on the Unified Individual DMO

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Questions 26

When preparing to build a predictive AI model in Einstein Studio using Data 360 data, which step is essential to ensure the model produces ethical and unbiased results?

Options:

A.

Disabling all calculated insights before starting the training process

B.

Ensuring the training dataset contains at least 10 million records

C.

Auditing training data to identify which segments of the customer base are underrepresented

D.

Using only unstructured data to prevent pattern recognition

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Questions 27

A client wants to bring in loyalty data from a custom object in Salesforce CRM that contains a point balance for accrued hotel points and airline points within the same record. The client wants to split these point systems into two separate records for better tracking and processing. What should a Data 360 Consultant recommend in this scenario?

Options:

A.

Create a junction object in Salesforce CRM and modify the ingestion strategy.

B.

Use batch transforms to create a second data lake object.

C.

Clone the data source object.

D.

Create a data kit from the data lake object and deploy it to the same Data 360 org.

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Questions 28

Cumulus Financial created a segment called High Investment Balance Customers. This is a foundational segment that includes several segmentation criteria the marketing team should consistently use. What should the Data 360 Consultant recommend to ensure this consistency when the team creates future, more refined segments?

Options:

A.

Create new segments using nested segments.

B.

Package High Investment Balance Customers in a data kit.

C.

Create new segments by cloning High Investment Balance Customers.

D.

Create a High Investment Balance calculated insight.

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Questions 29

Northern Trail Outfitters (NTO) is struggling with fragmented customer data across marketing, sales, and service systems. NTO decides to implement Data 360 to improve its customer strategy. How does Data 360 primarily help NTO solve this business challenge?

Options:

A.

It archives historical transaction records for 10 years to meet regulatory data retention requirements.

B.

It creates automated weekly business intelligence dashboards to help managers forecast sales revenue.

C.

It unifies data into a single profile to provide personalized experiences across all touch points.

D.

It provides a data security layer that encrypts sensitive information to ensure global GDPR compliance.

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Questions 30

A Data 360 Consultant has successfully ingested and mapped a custom schema for " Vehicle Insurance Policies " into a custom data model object (DMO) named Insurance_Policy__c. However, when a marketer attempts to create a new segment on the Individual object, the Insurance_Policy__c object is not accessible in Segment Builder.

What is the most likely reason for this behavior?

Options:

A.

The fields in the Insurance_Policy__c DMO have not had value suggestions enabled.

B.

There is no relationship defined between the Insurance_Policy__c DMO and the Individual DMO.

C.

The Insurance_Policy__c DMO was not enabled for segmentation.

D.

The relationship between the DMOs was configured as Many-to-One instead of One-to-Many.

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Questions 31

A Data 360 Consultant is configuring an activation for a segment created from the Unified Individual object to be sent to a Loyalty Cloud activation target. They would like to include the Loyalty Program Tier for personalization, but this field is stored in a separate Loyalty Program Member data model object (DMO) that was not used in the initial segment filters. Which feature should the consultant use during the activation setup to include this external identifier in the exported payload?

Options:

A.

Calculated insights to join the Loyalty Program Tier to the Unified Individual prior to segmentation

B.

Contact point priority to rank the Loyalty Program Tier above the standard Individual ID

C.

Activation membership to select the Loyalty Program Member DMO and its associated fields

D.

Data stream mappings to re-map the Loyalty Program Tier as a secondary key on the Individual object

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Questions 32

Cumulus Financial wants its service reps to view all cases associated with a Unified Individual on a contact record. Which feature should a Data 360 Consultant consider for this use case?

Options:

A.

Related List Enrichment

B.

Segment Activation

C.

Copy Field Enrichment

D.

Data Action

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Questions 33

An architect is managing a Full Sandbox that is used for performance testing of Data 360 segments. The team decides to perform a sandbox refresh to bring over the latest Schema changes and record updates from the production environment. What is the impact of this refresh on the existing Data 360 configuration within that sandbox?

Options:

A.

The sandbox maintains its connection to the existing Data 360 instance, but all data mapping is reverted to Draft status.

B.

Only the identity resolution rules are deleted, while data streams remain active and continue to pull data from the refreshed sandbox objects.

C.

The Data 360 instance is deleted and a new, blank Data 360 instance must be provisioned after the refresh.

D.

All Data 360 metadata is replicated from the current version of production instance, and the ingested records are cleared and must be re-ingested.

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Questions 34

Data 360 receives a nightly file of all ecommerce transactions from the previous day. Several segments and activations depend upon calculated insights from the updated data in order to maintain accuracy in the customer ' s scheduled campaign messages. What should the Data 360 Consultant do to ensure the ecommerce data is ready for use for each of the scheduled activations?

Options:

A.

Ensure the segments are set to Rapid Publish and set to refresh every hour.

B.

Ensure the activations are set to Incremental Activation and automatically publish every hour.

C.

Use Flow to trigger a change data event on the ecommerce data to refresh calculated insights and segments before the activations are scheduled to run.

D.

Set a refresh schedule for the calculated insights to occur every hour.

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Exam Name: Salesforce Certified Data 360 Consultant (Data-Con-101)
Last Update: Oct 17, 2026
Questions: 114

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