Findings and observations are audit terms. The best relationship between these terms is which of the following?
A bin contains 40 pills with a weight of 3.1 gm. each, 30 pills weighing 3.2 gms each and 10 pills weighing 3.3 gms each. The weight of an average pill is found from
As a commonly used problem solving technique, which of the following would be the BEST application of a Pareto chart?
Ⅰ. To determine when to make proactive adjustments to a process.
Ⅱ. To differentiate between major and minor problem areas.
Ⅲ. To gather data and to design experimental controlled changes.
Ⅳ. To evaluate the results of other problem solving techniques upon the product or service.
The design function which assigns probability of failures between components or subsystems is called
Of the problem solving categories below, what is the usual sequence?
1. Select a problem needing improvement.
2. Collect data.
3. Implement the solution.
4. Determine if project is appropriate.
5. Study current procedures.
6. Determine candidates for data collection.
7. Analyze data.
8. Solve the problem.
Which of the following actions or techniques is MOST useful in determining the original fundamental cause of a product or process nonconformance?
An experiment with two factors, in which all levels of one variable are run at each level of the second variable, is called a
What percentage of the area under the standard normal curve is included within (+/-) 1.5 standard deviations from 0?
The audit team normally advises the auditee immediately upon the discovery of a finding during an audit. Which of the following items is (are) valid reasons for taking this action?
Ⅰ. If corrected immediately, the findings may be eliminated from the audit report.
Ⅱ. If corrected immediately, it shows genuine auditee interest in the objectives of the audit.
Ⅲ. If corrected immediately, it demonstrates the strength of an ongoing audit program.
What does a corrective action do to prevent an existing noncomformity, defect or undesirable situation from recurring?
Which of the following quality gurus was very critical of merit-pay and individual bonuses?
He discouraged management by objectives and the ranking of employees by performance.
The Malcolm Baldrige award is open for competition among which of the following?
Ⅰ. Large manufacturing businesses.
Ⅱ. Large and small manufacturing businesses.
Ⅲ. Service organizations.
Ⅳ. Large service companies.
Analysis of data on all product returns is important because
Ⅰ. Failure rates change with length of product usage.
Ⅱ. Changes in design and in customer use are often well reflected.
Ⅲ. Immediate feedback and analysis of product performance becomes available.
During the building phase of improvement team development, which of the following properly describes team activities?
Ⅰ. The team leader is usually directive.
Ⅱ. The team leader often delegates tasks.
Ⅲ. Team members prioritize and perform duties.
Ⅳ. Team members are uncertain of their duties.
Normally, complaint data for both a product or service organization should provide
Consider the following statement:
"A defect which might affect the appearance or general function of essential parts"
This definition describes a seriousness classification described as