Community-Cloud-Consultant Salesforce Certified Community Cloud Consultant(SP23) Questions and Answers

Regional Containers have recently launched their Employee Community which is based off Tabs + Visualforce. As the administrator you have been asked in the team meeting about the best way to access the Community using iOS and Android devices, what do you recommend?

Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separateprofiles for the US, Europe, and Asia customers.

How can the Salesforce Admin limit the membership of this new community to US customers?

Select one or more of the following:

A Salesforce Admin needs to enable public access, such that Community collaboration features are accessible to guest users. 

How should the Salesforce Admin perform this task?

Your organisation wishes to create a Partner Community which has the potential very quickly grow in user count, how many users should you plan to limit your community toavoid performance degradation?

Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partneraccounts. Universal Containers wants each Channel Manager to be able to: • Grant Or remove employees access to the partner account. • Specify the access level (Read, Read-Write). • Add or remove a group of employees to the partner account. • Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?

Which is currently not a valid pre-built Social Sign-on Authentication provider?

You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?

N NO: 145

Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.

What should Salesforce Admin do to fulfill this request?

What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.

You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg, .png, .gif) and only up to 500mb. What steps would you take to enable this?

Northern Trail Outfitters uses Salesforce internally and needs tolaunch a Community for their customers. • Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. • Northern Trail Outfitters works with an electronic signature partner and needs to extend thatcapability to the Community users. • This Community needs to be built with the Customer Service Template. All integrations must be mobile— first. • Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?

Youwere really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do inCommunity Builder to accomplish this task? Choose one answer

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

Universal Containers is launching a support Community with the following requirements:• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They have50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.• The pricing and quoting tool must support Community users.• Universal Containers owns licenses for Salesforce Connect.

Your company has provided youwith 6,321 'Bad Words' they wish to prevent being used in the Customer Community. How many Content Criteria are required to support this requirement?

A salesforce admin at Universal Containers notices that a large number of unauthenticated usersare accessing Community pages built using Force.com sites. Their org is on the Salesforce Enterprise Edition. What is the maximum number of monthly page views allowed?

Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. TheSalesforce Admin has validated the following on the Community user profile: • Users Profile has Read Access on the Invoice Object • Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?

Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

Universal containers has the following requirements for its partner Community

- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep

- The partner account executive is able to see all of the lead records visible to their team

- The partner account sales rep is unable to see the lead records byother account sales reps, account managers, or account executives

- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.

Which two steps should the Salesforce administrator text to fulfil these requirements?

Choose 2 answers

Select one or more of the following:

The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.

What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers

Select one or more of the following:

Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?

Universal Containers is planning to launch a Community thatneeds to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers

Select one or more of the following:

Northern Trail Outfitters has recentlylaunched a partner program to increase sales. The VP of Sales has the following goals:

- Drive more revenue from sales channels

- Allow channel partners to provide service to buyers

- Get deal visibility in real time

Which option should Northern Trail Outfitters consider to meet these requirements?

Select one or more of the following:

A global non-profit organisation (NPO) needs to build a Community for managing disasterrelief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customised to have regional branding and theme with new pages and components.

Which option should the CommunityCloud Consultant consider first to meet these requirements?

Select one or more of the following:

A Salesforce Admin at universal Containers notices that a large number of unauthenticated users are accessing Community pages. Their org is on the Salesforce Enterprise Edition. What is the average number of monthly page views allowed?

Universal Containers recently rolled out a Community to its partners.

The internal sales team has the following requirements:

• Ability to supportthe addition of 50 new partners every month.
• Ability to pass leads to the partners.
• Continue to have access to the leads after transfer to a partner.
• Access to the Opportunity when the partner converts the lead.
• Leads should be visible to only the partnerwho is working on the lead.

Which sharing option should the Salesforce Administrator choose to meet the requirement for internal users?

Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.

What is the fastest way for the Salesforce Admin to do this in Community Builder?

Universal Containers wants its Community users to have the ability to log in using Facebook and Google.

Which set of features should the Administrator use to achieve this goal?

Select one or more of the following:

Universal Containers is planning to build a Lightning Community for employees. Employees need to see department-specific content when they first log into the community. How should the Community Cloud consultant meet this requirement?

Select one or more of the following:

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.

How should the Salesforce Administrator meet this requirement?

Select one or more of the following:

Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.

How should the Salesforce Administrator meet this requirement?

Select one or more of the following:

Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well.How should the Salesforce Admin do this?

Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting upasset sharing to ensure that Community users can see their account assets?

Select one or more of the following:

Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors.

What is the most efficient way to accomplish this task7

Universal Containers (UC) is finalizing its Chatter group rollout within the Community. To help promote the release, UC wants to direct all users to the collaboration page when users log in.

Which method should the Administrator use to accomplish this?

universal Containers (UC) is in the process of a digital transformation. UC wants to create a Lightning community built using the partner Central template so partners can view leads and opportunities and submit tickets. Most of the partner teams are comprised of sales reps, team leads, senior advisors, and executives. UC uses a hierarchy-based sharing model for its internal sales team for record access and wants to do the same for partners.

What should the Consultant consider when designing the sharing modelfor the Community?