100-150 Cisco Certified Support Technician Networking Exam Questions and Answers

To list the IPv4 addresses associated with the host name www.companypro.net, you should use the following command:

nslookup www.companypro.net

This command will query the DNS servers to find the IP address associated with the hostname provided. If you want to ensure that it returns the IPv4 address, you can specify the -type=A option, which stands for Address records that hold IPv4 addresses1. However, the nslookup command by default should return the IPv4 address if available.

To list the IPv4 addresses associated with the host name www.companypro.net , you should use the nslookup command.

Command: nslookup

Target: www.companypro.net

So, the completed command is:

nslookup www.companypro.net

nslookup: This command is used to query the Domain Name System (DNS) to obtain domain name or IP address mapping or for any other specific DNS record.

www.companypro.net : This is the domain name you want to query to obtain its associated IP addresses.

References:

Using nslookup: nslookup Command Guide

The primary purpose of assigning an IP address to the management VLAN interface on a Layer 2 switch is to facilitate remote management of the switch. By configuring an IP address on the management VLAN, network administrators can access the switch’s Command Line Interface (CLI) remotely using protocols such as Telnet or Secure Shell (SSH). This allows for convenient configuration changes, monitoring, and troubleshooting without needing physical access to the switch1.

References :=

•Understanding the Management VLAN

•Cisco - VLAN Configuration Guide

•Remote Management of Switches

Assigning an IP address to the management VLAN interface (often the VLAN 1 interface by default) on a Layer 2 switch allows network administrators to remotely manage the switch using protocols such as Telnet or SSH. This IP address does not affect the switch's ability to route traffic between VLANs but provides a means to access and configure the switch through its Command Line Interface (CLI).

•A: The switch does not act as a default gateway; this is typically a function of a Layer 3 device like a router.

•B: The switch does not resolve URLs; this is typically a function of DNS servers.

•C: The switch can relay DHCP requests but does not typically provide DHCP services itself; this is usually done by a dedicated DHCP server or router.

Thus, the correct answer is D. To enable access to the CLI on the switch through Telnet or SSH.

References :=

•Cisco VLAN Management Overview

•Cisco Catalyst Switch Management

The IEEE 802.11 standard contains the specifications for Wi-Fi networks. It is a set of media access control (MAC) and physical layer (PHY) specifications for implementing wireless local area network (WLAN) computer communication in various frequencies, including but not limited to 2.4 GHz, 5 GHz, and 6 GHz1. This standard is maintained by the Institute of Electrical and Electronics Engineers (IEEE) and is commonly referred to as Wi-Fi. The standard has evolved over time to include several amendments that improve speed, range, and reliability of wireless networks.

References :=

•The Most Common Wi-Fi Standards and Types, Explained

•802.11 Standards Explained: 802.11ax, 802.11ac, 802.11b/g/n, 802.11a

•Wi-Fi Standards Explained - GeeksforGeeks

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The correct matching of the protocols to their examples is as follows:

DHCP: Assign the reserved IP address 10.10.10.200 to a web server at your company.

DNS: Perform a query to translate companypro.net to an IP address.

ICMP: Perform a ping to ensure that a server is responding to network connections.

Here’s how each protocol corresponds to its example:

DHCP (Dynamic Host Configuration Protocol) is used to assign IP addresses to devices on a network. In this case, DHCP would be used to assign the reserved IP address 10.10.10.200 to a web server.

DNS (Domain Name System) is used to translate domain names into IP addresses. Therefore, to translate companypro.net to an IP address, DNS would be utilized.

ICMP (Internet Control Message Protocol) is used for sending error messages and operational information indicating success or failure when communicating with another IP address. An example of this is using the ping command to check if a server is responding to network connections.

These protocols are essential for the smooth operation of networks and the internet.

Perform a query to translate companypro.net to an IP address.

DNS (Domain Name System): DNS is used to resolve domain names to IP addresses.

Assign the reserved IP address 10.10.10.200 to a web server at your company.

DHCP (Dynamic Host Configuration Protocol): DHCP is used to assign IP addresses to devices on a network.

Perform a ping to ensure that a server is responding to network connections.

ICMP (Internet Control Message Protocol): ICMP is used by network devices to send error messages and operational information, and it is the protocol used by the ping command.

DNS (Domain Name System): DNS translates human-friendly domain names like "companypro.net" into IP addresses that computers use to identify each other on the network.

DHCP (Dynamic Host Configuration Protocol): DHCP automatically assigns IP addresses to devices on a network, ensuring that no two devices have the same IP address.

ICMP (Internet Control Message Protocol): ICMP is used for diagnostic or control purposes, and the ping command uses ICMP to test the reachability of a host on an IP network.

References:

DNS Basics: What is DNS?

DHCP Overview: What is DHCP?

ICMP and Ping: Understanding ICMP

Three virtual machines are connected by a virtual network in the cloud.

Model: IaaS (Infrastructure as a Service)

Explanation: IaaS provides virtualized computing resources over the internet, including virtual machines, storage, and networks.

Users access a web-based graphics design application in the cloud for a monthly fee.

Model: SaaS (Software as a Service)

Explanation: SaaS delivers software applications over the internet, typically on a subscription basis, accessible via a web browser.

A company develops applications using cloud-based resources and tools.

Model: PaaS (Platform as a Service)

Explanation: PaaS provides a platform allowing customers to develop, run, and manage applications without dealing with the infrastructure.

IaaS (Infrastructure as a Service): Provides virtualized hardware resources that customers can use to build their own computing environments.

PaaS (Platform as a Service): Offers a platform with tools and services to develop, test, and deploy applications.

SaaS (Software as a Service): Delivers fully functional applications over the internet that users can access and use without managing the underlying infrastructure.

References:

Cloud Service Models: Understanding IaaS, PaaS, SaaS

NIST Definition of Cloud Computing: NIST Cloud Computing

Statement A: "A detailed description of the fault." This is essential for support staff to understand the nature of the problem and begin troubleshooting effectively.

Statement C: "A description of the conditions when the fault occurs." This helps in reproducing the issue and identifying patterns that might indicate the cause of the fault.

Statement B: "Details about the computers connected to the network." While useful, this is not as immediately critical as understanding the fault itself and the conditions under which it occurs.

Statement D: "The actions taken to resolve the fault." This is important but typically follows the initial report.

Statement E: "The description of the top-down fault-finding procedure." This is more of a troubleshooting methodology than information typically included in an initial support ticket.

References:

Best Practices for Submitting Support Tickets: Support Ticket Guidelines

OSI model

During the data encapsulation process, the Data Link layer of the OSI model is responsible for adding a header that contains MAC addressing information and a trailer used for error checking. The header typically includes the source and destination MAC addresses, while the trailer contains a Frame Check Sequence (FCS) which is used for error detection1.

The Data Link layer ensures that messages are delivered to the proper device on a LAN using hardware addresses and translates messages from the Network layer into bits for the Physical layer to transmit. It also controls how data is placed onto the medium and is received from the medium through the physical hardware.

References :=

The OSI Model – The 7 Layers of Networking Explained in Plain English

OSI Model - Network Direction

Which layer adds both header and trailer to the data?

What is OSI Model | 7 Layers Explained - GeeksforGeeks

SFTP, or Secure File Transfer Protocol, is a protocol that allows for secure file transfer capabilities between networked hosts. It is a secure extension of the File Transfer Protocol (FTP). SFTP encrypts both commands and data, preventing passwords and sensitive information from being transmitted openly over the network. It is typically used for secure file transfers over the internet and is built on the Secure Shell (SSH) protocol1.

References :=

•What Is SFTP? (Secure File Transfer Protocol)

•How to Use SFTP to Safely Transfer Files: A Step-by-Step Guide

•Secure File Transfers: Best Practices, Protocols And Tools

The Secure File Transfer Protocol (SFTP) is a secure version of the File Transfer Protocol (FTP) that uses SSH (Secure Shell) to encrypt all commands and data. This ensures that sensitive information, such as usernames, passwords, and files being transferred, are securely transmitted over the network.

•ICMP (Internet Control Message Protocol) is used for network diagnostics and is not designed for file transfer.

•NTP (Network Time Protocol) is used to synchronize clocks between computer systems and is not related to file transfer.

•HTTP (HyperText Transfer Protocol) is used for transmitting web pages over the internet and does not inherently provide secure file transfer capabilities.

Thus, the correct protocol that allows secure uploading of files to another computer on the internet is SFTP.

References :=

•Cisco Learning Network

•SFTP Overview (Cisco)

In the provided image of the Cisco PoE switch, the ports identified with number 6 are the standard RJ-45 Ethernet ports typically found on switches that provide both data connectivity and Power over Ethernet (PoE). PoE ports are designed to supply power to devices such as IP phones, wireless access points, and other PoE-enabled devices directly through the Ethernet cable.

Ports:

•2: Console port (for management and configuration)

•3 and 4: Specific function ports (often for management)

•6: RJ-45 Ethernet ports (capable of providing PoE)

•7: SFP ports (for fiber connections, typically do not provide PoE)

Thus, the correct answer is C. Ports identified with number 6.

References :=

•Cisco Catalyst 2960-L Series Switches Data Sheet

•Cisco PoE Overview