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  5. Certified Implementation Specialist-Event Management Exam Questions and Answers

CIS-EM Certified Implementation Specialist-Event Management Exam Questions and Answers

Questions 4

What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?

Options:

A.

The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.

B.

The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.

C.

All CIs stored in the CMDB must have an assigned IP address within your infrastructure.

D.

A CI is any component within your infrastructure that needs to be managed in order to deliver Services.

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Questions 5

A monitoring tool notification of a notable occurrence is known as what?

Options:

A.

An alarm

B.

An alert

C.

An incident

D.

A notice

E.

An event

F.

A metric

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Questions 6

A support agent resolves an incident associated with an alert, but the alert does automatically close even though the evt_mgmt.incident_closes_alert property is set appropriately to close the alert.

What is the most likely cause of this issue?

Options:

A.

The support agent does not have the evt_mgmt_user role.

B.

The support agent only has the evt_mgmt_admin role.

C.

The support agent has the evt_mgmt_operator role, but not the evt_mgmt_user role.

D.

The support agent has the evt_mgmt_user role, but not the evt_mgmt_operator role.

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Questions 7

Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?

A)

B)

C)

Both anomaly A and anomaly B

D)

Neither anomaly A or anomaly B

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Questions 8

During CI binding, CI matching is done using which two fields? (Choose two.)

Options:

A.

Message Key

B.

Additional Information

C.

Source

D.

Node

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Questions 9

In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?

Options:

A.

MID SNMP trap listener

B.

SNMP event manager module for MID

C.

Event collector MID server extension

D.

SNMP agent for MID

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Questions 10

What type of system can a MID Server can be installed on?

Options:

A.

OpenVMS System

B.

Microsoft Windows Server

C.

Linux System

D.

Microsoft Windows Desktop

E.

Any system inside the customer firewall

F.

Mac OS X System

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Questions 11

The ServiceNow standard and shared set of service-related definitions that enable and support true service level reporting is known as what?

Options:

A.

Service level data model

B.

Business service data model

C.

Application service data model

D.

Common service data model

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Questions 12

Applying recommended Event Management best practice guidelines, which of the following events should generate an alert?

Options:

A.

Every event should generate an alert so you have the opportunity to resolve them all.

B.

Only events that necessitate action should generate an alert.

C.

Only the most critical events on every CI in the CMDB should generate an alert.

D.

Every event on every critical CI in the CMDB should generate an alert.

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Questions 13

If events are not matching to alerts as you would like, what field should be changed?

Options:

A.

Resource

B.

Message Key

C.

Node

D.

Metric Name

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Exam Code: CIS-EM
Exam Name: Certified Implementation Specialist-Event Management Exam
Last Update: May 5, 2024
Questions: 92

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