PEGACPBA24V1 Certified Pega Business Architect 24 Questions and Answers

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Data Model tools.

1: App Studio: Data Model is managed here. Extract: Pega Academy, Data Modeling: “App Studio’s Response area manages Data Models.”

2: Data Relationship Diagram: Visualizes relationships. Extract: Pega Academy, Data Modeling: “Data Relationship Diagram shows data object connections.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests decision flows.

A: Correct. Matches credit score logic. Extract: Pega Academy, Decision Management: “Decision shapes route based on conditions.”

B: Incorrect. Misaligns paths. Extract: Pega Academy, Decision Management: “Decision logic must match requirements.”

C: Incorrect. Wrong routing. Extract: Pega Academy, Decision Management: “Conditions route to correct paths.”

To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.

Mobile app color palettes are different for users and CSRs: Configuring distinct mobile app channels is required when you need different UI elements, such as color palettes, for different user groups (e.g., users and CSRs).

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Pega Express benefits.

A: Correct. Reduces risk, ensures consistency. Extract: Pega Academy, Pega Express: “Pega Express manages risk and consistency.”

B: Incorrect. Established, not new. Extract: Pega Academy, Pega Express: “Pega Express is a proven methodology.”

C: Incorrect. Supports iterative approaches. Extract: Pega Academy, Pega Express: “Pega Express supports Agile delivery.”

D: Correct. Client-focused and outcome-driven. Extract: Pega Academy, Pega Express: “Pega Express prioritizes client outcomes.”

Process Step Description: "A user enters information for a car reservation request."

Process Step: Collect Information

Process Step Description: "The system evaluates the request type to determine the next step."

Process Step: Decision

Process Step Description: "A manager determines whether to approve or reject a timesheet."

Process Step: Approval

Process Step Description: "The system notifies the user of the case status by email."

Process Step: Automation

A user enters information for a car reservation request.

Process Step: Collect Information

Explanation: This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.

To set the urgency values based on the described SLA behavior:

Initial urgency value: 10

When goal elapses: Urgency increases by 10 (Total: 20)

When deadline elapses: Urgency increases by 10 (Total: 30)

When passed deadline elapses: Urgency increases by 20 (Total: 50)

Thus, the urgency values at each milestone are:

Goal: 20

Deadline: 30

Passed Deadline: 50

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Approve/Reject step usage.

A: Correct. Expense report routing based on amount uses Approve/Reject for manager approval. Extract: Pega Academy, Process Design – Approvals: “Approve/Reject steps route tasks for approval, supporting conditional routing.”

B: Correct. Self-evaluation approval with rework uses Approve/Reject. Extract: Pega Academy, Process Design – Approvals: “Approve/Reject steps allow approval or return for rework.”

C: Incorrect. Order fulfillment routing is assignment-based, not approval. Extract: Pega Academy, Process Design – Routing: “Routing to teams uses assignment routing, not Approve/Reject.”

Lock the application after 20 minutes of inactivity: You can configure security settings in a mobile channel to automatically lock the application after a specified period of inactivity to enhance security.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Constellation benefits.

A: Incorrect. Views are in App Studio. Extract: Pega Academy, Constellation: “Constellation Views are configured in App Studio.”

B: Correct. Consistency is key. Extract: Pega Academy, Constellation: “Constellation ensures a consistent user experience.”

C: Incorrect. Constellation avoids tabs. Extract: Pega Academy, Constellation: “Constellation uses single-page interactions.”

For an application to process a new customer loyalty account with data stored in a data relationship with an external data source, you should create a data reference field.

Data Reference Field: This field type allows the application to reference and use data from an external source without embedding it directly within the case. This is suitable for maintaining up-to-date information and integrating with external systems.

As a project nears the end of the Prepare phase, the project plan should include:

B. Epics and user stories:

These are essential for defining the work to be done in future sprints. They provide detailed descriptions of the functionality and requirements that need to be developed and tested.

C. RAID log (Risks, Actions, Issues, and Decisions):

This log is critical for tracking potential risks, ongoing actions, issues that need resolution, and decisions made during the project. It helps in managing and mitigating risks and ensures that the project stays on track.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests landing page management.

A: Correct. Deprecated pages are removed. Extract: Pega Academy, UI Configuration: “Remove deprecated landing pages.”

B: Incorrect. Manager pages are restricted, not removed. Extract: Pega Academy, UI Configuration: “Restrict access via roles.”

C: Incorrect. New pages are added. Extract: Pega Academy, UI Configuration: “New pages are integrated.”

When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:

Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.

Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.

Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.

Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests case dependencies.

A: Incorrect. No dependency between children. Extract: Pega Academy, Case Management: “Child cases are independent unless specified.”

B: Incorrect. Parent resolves after children. Extract: Pega Academy, Case Management: “Parent cases wait for child resolution.”

C: Incorrect. Both children must resolve. Extract: Pega Academy, Case Management: “Parent resolution requires all child cases to resolve.”

Create a new Analyst persona with the required access: To meet the specific security requirements of the new analyst, it is best practice to create a new persona that combines the necessary permissions from both the Author and Manager personas. This ensures that the analyst has tailored access to the features they need without altering existing personas or adding overlapping roles.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests field attributes.

A: Correct. Visibility condition enables promotion. Extract: Pega Academy, UI Configuration: “Visibility conditions control field display.”

B: Incorrect. Required is for mandatory fields. Extract: Pega Academy, UI Configuration: “Required ensures input.”

C: Incorrect. Default is for field values. Extract: Pega Academy, UI Configuration: “Default sets initial values.”

Use Case: "A medical specialist completes their review of an insurance claim, and the system attaches the report to the case."

Automation: Create PDF

Use Case: "Employees of a financial services firm receive confirmation when they register for the required certification classes."

Automation: Send email

Use Case: "A Fraud department manager receives a mobile notification that an approval request is in their worklist."

Automation: Push notification

Use Case: "When an approver rejects an expense report, an employee can modify and resend the report for approval."

Automation: Change to a stage

 A medical specialist completes their review of an insurance claim, and the system attaches the report to the case.

Automation: Create PDF

Explanation: In this use case, the system needs to generate a report that can be attached to the case. The appropriate automation for generating documents like reports is creating a PDF. This ensures the report is in a standardized, non-editable format that can be easily attached to the case.

To configure a parent case to continue independently of its child cases, you need to adjust the Wait step settings in the parent case. By configuring the Wait step so that users can continue with the parent case process regardless of the child case status, the parent case does not need to wait for the child cases to reach a certain status or be resolved. This allows for parallel processing where the parent case progresses independently of the child cases.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests stage configuration for conditional skipping.

A: Incorrect. “Never skip” prevents automatic resolution when the customer declines. Extract: Pega Academy, Case Management – Stages: “Stages can be configured to skip based on conditions.”

B: Incorrect. Process-level conditions don’t control stage entry; stage conditions do. Extract: Pega Academy, Process Design: “Processes execute within stages, but stage entry is controlled by stage conditions.”

C: Correct. A skip condition on the Customer Survey Stage (e.g., survey interest = false) resolves the case. Extract: Pega Academy, Case Management – Stages: “A stage can be configured to skip with a custom condition, resolving the case if the condition is met.”

In Pega, conditional processes can be added to a case life cycle to handle specific scenarios, such as when a passenger is traveling with a service animal. By adding an Identify service animal process and applying a condition to determine when this process should run, you can ensure that the required information about the service animal is collected only when needed. This approach keeps the main case flow streamlined while handling special requirements as necessary.

The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Pega Cloud knowledge.

A: Correct. Pega Cloud is a managed deployment solution. Extract: Pega Academy, Pega Cloud: “Pega Cloud Services provides a fully managed environment for Pega Platform applications.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests case relationships in Pega’s Case Management framework, specifically parent-child case dependencies.

A: Correct. The Loan Request is the parent case, and Appraisal is a child case, as the appraisal is a sub-task required before approval. Extract: Pega Academy, Case Management – Case Dependencies: “A parent case creates child cases for sub-tasks, such as an appraisal for a loan request.”

B: Incorrect. Both being parents is illogical, as appraisal is a dependency. Extract: Pega Academy, Case Management: “Parent-child relationships reflect task dependencies.”

C: Incorrect. Appraisal as parent reverses the dependency. Extract: Pega Academy, Case Management: “Child cases support parent case tasks.”

D: Incorrect. Introducing Mortgage as parent adds unnecessary complexity. Extract: Pega Academy, Case Management: “Case Types should reflect specific task hierarchies.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests work management concepts.

1: Work Group: A team sharing work. Extract: Pega Academy, Work Management: “A Work Group is a team sharing resources across units.”

2: Workbasket: Assignments are pulled from workbaskets. Extract: Pega Academy, Work Management: “Workbaskets hold assignments for Work Groups.”

3: Worklist: Individual assignments go to operators’ worklists. Extract: Pega Academy, Work Management: “Assignments are routed to an operator’s Worklist.”

The Pega Express phase in which Pega Business Architects plan for future sprints by creating user stories with the Directly Capture Objectives (DCO) discipline is Discover.

Discover Phase:

During the Discover phase, the focus is on understanding the business problem, identifying the scope, and defining the high-level requirements.

Pega Business Architects work with stakeholders to capture objectives directly into the Pega platform, creating user stories and refining the backlog in preparation for future sprints.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests Approve/Reject configuration.

A: Correct. Routing to HR, approving to schedule, rejecting to resolve aligns with the requirement. Extract: Pega Academy, Process Design – Approvals: “Approve/Reject steps route to users, with approved/rejected paths configured.”

B: Incorrect. Routing to the applicant is illogical. Extract: Pega Academy, Process Design: “Routing targets reviewers, not applicants.”

C: Incorrect. Approval shouldn’t notify; rejection shouldn’t schedule. Extract: Pega Academy, Process Design – Approvals: “Approval paths advance; rejection paths resolve or notify.”

Comprehensive and Detailed Explanation From Exact Extract:

This question tests case lifecycle design.

A: Incorrect. Listing suppliers is a data task. Extract: Pega Academy, Case Management: “Case lifecycles manage workflows.”

B: Incorrect. Multiple apps are not a lifecycle. Extract: Pega Academy, Case Management: “Lifecycles are within one app.”

C: Incorrect. This is a process, not a lifecycle. Extract: Pega Academy, Case Management: “Lifecycles define full case flows.”

Field: Total hours for each type of time tracked (work, vacation, sick)

Method: Calculation

Field: Cumulative total of all hours for the week

Method: Calculation

Field: Updated vacation and sick time balances

Method: Data transform

Total hours for each type of time tracked (work, vacation, sick)

Method: Calculation

Explanation: The total hours for each type of time (work, vacation, sick) are derived by summing up the respective hours entered by the employee for each day. This involves simple arithmetic operations which are best handled by a calculation rule in Pega.