Many large corporations prefer to locate a site and build a plant to meet their exact specifications. Because they prefer to invest their capital in their own business operations rather than real estate, they seek an investor who will buy the property and build. The company then executes a long-term lease with the investor. What is the resulting agreement called?
Following a workplace accident, what is the MOST appropriate risk management action for a facility manager?
As the Facility Manager for your company, you have been tasked with establishing a sustainability program. You have established a group called the Sustainability Advisory Group composed of stakeholders representing all corporate departments to assist with the establishment of the sustainability program. The Advisory Group has elected one of the members to chair the group. At your first meeting, the Sustainability Advisory Group generates a list of prioritized initiatives that you accept as year one priorities. You then send out an email to all corporate staff indicating your sustainability priorities for the year. The next day, the Advisory Group Chair contacts you to tender her resignation, indicating that she is angry that, as Chair, she feels she should have communicated the sustainability priorities to the corporation. What should the Sustainability Advisory Group do next, now that the Chair has resigned?
A new hire has been provided with new uniforms and a $150 stipend to purchase new work boots. Within the first month of employment, the employee informs the manager that another job has been accepted and provides a two-week notice. What actions should the manager take regarding the material issuances?
What is considered the point in an asset’s life cycle where the total ownership costs are at the lowest?
A new hire has been provided with new uniforms and a $150 stipend for work boots. Within the first month, the employee gives a two-week notice. What actions should the manager take?
What is the most important feature of an Integrated Workplace Management System (IWMS)?
You work for a facilities management service provider that wants to improve its service delivery processes and has decided to analyze its performance data. What advice would you offer regarding the data analysis exercise?
The facility manager is managing an office renovation. The entire renovated area is to be re-carpeted with synthetic roll carpet over the weekend. What should be done prior to installation?
A recently installed speed bump that slows traffic for pedestrian safety in the facility parking lot is diverting water runoff away from the drain and toward an adjacent property. What factors should the facility manager consider when fixing the drainage problem?
What are the environmental factors a facilities manager must consider before starting any renovation project to a circa-1960's manufacturing facility?
An organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. The company's benchmark is $2,000.00 per person per year for leased space. What is the MOST important reason to know what the company's benchmarks are?
What tool can a facility manager use to convince a superior that the current cost, services, and staffing levels are comparable to a similar industry?
What is one of the most important aspects of an effective change management process?
A facility manager provides integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. The annual business review of the services provided identifies dissatisfaction with comfort levels at two of the sites, including the data center building. To improve the service effectively, the client will need to make an extensive capital equipment investment not previously contemplated. What is the BEST way to communicate the HVAC issue to your client?
What is the BEST way to acknowledge acceptance of completed project deliverables?
What key requirements should you make sure a contractor possesses when evaluating whether to award a contract?
What approach should be taken to accommodate sustainability and customer concerns about installing flow restrictors?
Various workers in a facility are complaining about neck, shoulder, and back pain. The facility manager decides to execute an ergonomic audit. What is the primary purpose of an ergonomic audit?
You work for a company that provides facility management services for a bank. The bank wants your company to demonstrate its commitment to continuous improvement in service delivery. How can you demonstrate to the bank your commitment to continuous improvement?
A facility manager is responsible for this year's renovation projects. The Vice President has indicated that it is critical to develop and adhere to space and furniture standards while meeting corporate needs within budget. One of the most important projects is the renovation of four floors of a building which will house the Finance and Sales and Marketing Departments. In meeting with the management of each department, a list of needs that they expect in the renovations has been compiled. Some of the needs are easily met within corporate standards, while other needs would require unique solutions. The facility manager has been able to meet most needs of both departments and has also explained to the management of each department why all needs cannot be met.
A week after both departments move, the Vice President calls the facility manager and states employees in Sales and Marketing and Finance have indicated that they are dissatisfied with their space and that the facility manager was not responsive to their needs.
How should the facility manager verify that the groups are dissatisfied and rectify the situation?
Your company operates a Web-based CMMS but struggles with service quality across its facilities. What is the best way to address the issue?
When designing an industrial workplace, what is the MOST relevant factor to consider?
After a disaster, the facility manager must strive for effective and efficient use of response resources. What item should be included in the emergency response plan to simplify this effort?
Which technology would be BEST to notify facility occupants during an emergency?
What is typically NOT included in the evaluation process for investments in new equipment?
When considering water usage, what is the relationship between potable, gray, and storm water?
To satisfy the needs of one of its largest customers, your company is opening a new facility about 1240 miles/2000 kilometers away from the corporate offices. Initially, the new operation will only support one customer. However, the company expects more customers will be added in the next three to five years. The plan is that the corporate office will support operations in the new facility. What is the best way to manage the facility requirements of this new operation?
What is included in contract documents specified in owner and contractor agreements?
What is one way, as a Facility Manager, you can contribute to your company's ESG goals?
What should be the INITIAL driver when developing a facility management communications plan?
When your company is considering consolidating its real estate portfolio, what are the most critical factors to consider?
The finance director has asked the facility manager to prepare a financial analysis comparing two alternatives for roofing system replacements. Each option has a different first cost, annual maintenance, and expected useful life. Which capital investment analysis technique would best consider the time value of money in the comparison?
A facility manager is on a project team and needs a list of qualified potential contractors. What is the first document that the facility manager should send to the potential contractors?
As part of your communication strategy, you publish a quarterly newsletter that includes information such as upcoming projects as well as any information about changes to any of the business units. What is your purpose for this communication?
What is the information gained from a risk assessment, business impact analysis, and a resource needs assessment used for?
What is the fourth stage in a well-established model of team development that consists of forming, storming, and norming?
Departments often forget to budget for equipment design and installation costs. What is the best solution?
You receive numerous complaints from occupants in a facility about technology "dead zones" within certain areas of the campus. The complaints indicate that wireless connections fail and mobile phone signals drop when in a specific area of the facility. What additional information do you require to successfully address this issue?
You have recommended developing an ISO 50001 energy manual. Leadership and staff want to know the benefits of the manual. How would you explain the benefits?
As the Facility Manager, you secured 5,500 square feet of Class A office space on a multi-tenant floor to support a two-year business initiative. To minimize capital investment, the space will be used with pre-existing furnishings, fixtures, and equipment. However, before you can move people into this space, you will need a certificate of occupancy. What system must be examined to obtain a certificate of occupancy?
Your senior leadership decided to implement an energy dashboard to track utility consumption. They want a baseline before commissioning has started to evaluate the results. How should this commissioning information be used on the dashboard?
What encourages consumption of products and services with the LEAST environmental impact?
What tool can be used to help determine whether a specific change strategy will produce promised results?
As VP of Facilities, your company has tasked you with right-sizing your portfolio’s facilities operations. Part of your analysis compares your team's performance against other similarly sized companies. What is this type of analysis?
Your organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually. Building #1 can house 500 people and building #2 can house 580 people. Your company's benchmark is $2,000.00 per person per year for leased space. Which building has a lower cost per sq. ft.?
What is the MOST effective exposure control to prevent occupational hazards and protect workers?
A company's CFO has instituted a new accounting system, whereby part of the facility management funding is distributed to each department. The facility manager will assess each department for rent, utilities, and services. What is the billing of these expenses called?
You are the Facility Manager for a retail strip mall with strong storefront style standards approved by the local government planning board. A long-term tenant, a Chinese restaurant, wants to construct a tile pagoda-style mansard that does not comply with the lease terms. How should you respond to this tenant’s request?
How can facilities management improve the sustainability of the building envelope?