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Advanced-Administrator Salesforce Certified Advanced Administrator (SP23) Questions and Answers

Questions 4

An administrator is Informed that an employee has Just resigned and needs all access removed Immediately. This user is the owner of 4,000 records and the sole recipient or 57 email alerts. Management will need at least a month to find a replacement. The email administrator has already revoked their email access.

What action should be taken to ensure the user's access is immediately revoked?

Options:

A.

Go into the user record and uncheck the Lightning User checkbox.

B.

Go into the user record and freeze the user.

C.

Go into the user record and set the login hours to None'.

D.

Go into the user record and delete the user,

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Questions 5

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.

How should the administrator grant access for the sales rep?

Options:

A.

Instruct the sales rep to log in from the company's VPN.

B.

Delegate multi-factor identification to the sales rep.

C.

Add the sales rep's IP address to the trusted IP ranges.

D.

Generate a temporary identity verification code for the rep.

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Questions 6

An administrator wants to determine if brute-force password attacks are being used against the org. A brute-force attack is when multiple password combinations are attempted in a short time period.

Where should the administrator look for more information?

Options:

A.

Login Forensics

B.

Connected Apps OAuth Usage

C.

Event Manager

D.

User Field History Tracking

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Questions 7

Ursa Major Solar allows its scientists to log new stars as they find them, but on occasion, they log the same star by mistake. The administrator wants scientists to be notified when a record is deleted and by whom, and to maintain their own discovery information.

What automation solution should be used to send the notification?

Options:

A.

Heroku

B.

Process Builder

C.

Workflow Action

D.

flow

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Questions 8

Ursa Major Solar (UMS) wants to improve Its customers’ ability to search for knowledge articles. UMS has already created categories for articles.

Which two additional chances should be made to improve search capabilities?

Choose 2 answers

Options:

A.

Configure Global Search for specific search terms.

B.

Create synonyms for specific search terms.

C.

Configure Einstein Search for specific search terms.

D.

Promote specific search terms for specific articles.

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Questions 9

Soles reps at AW Computing hove asked the Administrator to help them close deals faster on the Salesforce mobile app when they're in the new. They want to be able to quickly close an opportunity and have key fields, like status, pre populated to Closed Won.

What should an administrator create to achieve this?

Options:

A.

Object-specific Quick Action

B.

Global Quick Action

C.

Lightning Component

D.

Enhanced Related Lists

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Questions 10

The administrator at Cloud Kicks has been asked to delete a large number of quote line items. The/ receive a .csv fife with the record IDs to be deleted. The administrator uses Data Loader to delete them and selects Use Sulk APL When the job runs, every record shows an 'entity Is deleted' error In the error file that is created.

What is the reason for the error?

Options:

A.

The batch size selected was greater than the 200 record limit.

B.

Deleting with Data Loader can only be done In Batch API mode.

C.

One of the IDs in the batch referenced a record that was In the recycle bin.

D.

This Is the standard error message when records are deleted using Bulk API.

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Questions 11

AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record.

Which two considerations should an administrator remember about roll-up summary fields?

Choose 2 answers

Options:

A.

Roll-up types include COUNT, SUM, and AVG.

B.

Roll-up summary fields are created on the master side of a master-detail relationship.

C.

Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

D.

Rollup fields are calculated prior to save.

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Questions 12

The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set.

Which three considerations should the administrator be aware of when moving flows with a change sat? Choose 3 answers

Options:

A.

Flows deployed are inactive and need to be manually activated.

B.

Flow allows only one version of the flow when deployed with a change sat.

C.

Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.

D.

All flow dependencies are automatically added to the change set.

E.

Flows ere automatically activated upon deployment.

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Questions 13

AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription.

How should an administrator ensure the data is captured properly?

Options:

A.

Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected.

B.

Configure formula fields to reflect the close date of the opportunity.

C.

Create a new price book for service plans with term lengths.

D.

Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.

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Questions 14

Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria.

What should the administrator do to allow the service and sales Manager to sec all Accounts?

Options:

A.

Configure a custom profile for each manager that gives them view All on Accounts.

B.

Set the organization-wide default for Accounts to Public Read Only.

C.

Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.

D.

Move the Service and Sales Managers higher in the role hierarchy.

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Questions 15

The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.

What debug log category should be used?

Options:

A.

Workflow

B.

Callout

C.

System

D.

Database

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Questions 16

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals.

What should the administrator do to track accurate sales data on opportunities?

Options:

A.

Create new Products with the new retail pricing.

B.

Add a new Order Process for Orders generated from opportunities.

C.

Create a new Price Book for the new retail pricing.

D.

Add a required lookup field from the Order to the opportunity.

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Questions 17

The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

Options:

A.

Use entitlement management.

B.

Add a service contract to the record.

C.

Turn on Service Cloud.

D.

Build a new custom object.

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Questions 18

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.

How should an administrator ensure cases are properly prioritized?

Options:

A.

Auto-Response Rules

B.

Escalation Rules

C.

Assignment Rules

D.

Workflow Rules

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Questions 19

The support operations team has noticed some Invalid data In the custom Primary issue picklist field on case records. They are unsure of what the issue is since the field is being updated by an automated procedure and there Is a validation rule to ensure clean data on case records.

Why arc records being updated with data that violates the validation rule?

Options:

A.

The data change Is triggered by an update record Flow element.

B.

The field is being updated by a workflow field update.

C.

The field is being updated by an Apex before trigger.

D.

The user has the Modify All Data permission on the object.

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Questions 20

Cloud Kicks needs to create 10 separate environments for various projects. A developer sandbox has been created with the necessary configuration and data. The administrator needs to create 10 now environments with the same metadata and data for each user.

What should the administrator do to meet the requirements?

Options:

A.

Use refresh sandbox without Auto Activate.

B.

Use the existing sandbox as a sandbox template.

C.

Use clone a sandbox option from the existing sandbox.

D.

Use a scratch org definition to copy sandbox.

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Questions 21

Cloud Kicks has created a new flow that deletes records.

What should the administrator consider when testing the flow?

Options:

A.

Flows with delete elements cannot be debugged by the Flow debugged tool.

B.

Even if the flow is inactive, debugging the flow will delete the test record.

C.

Record deleted by Flow when debugging are hard deleted.

D.

Flow with delete elements need to ne inactivate to ensure that the test record is not actually deleted.

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Questions 22

Cloud Kicks (CK) wants the forecast numbers to be shown by territory regardless of who owns the record. CK also wants a way to forecast based on role hierarchy.

Which three options should an administrator recommend?

Choose 3 answers

Options:

A.

Have the user select the forecast type listed under the Forecast Type in the Display Settings.

B.

Enable Territory Forecast.

C.

Make a custom field to track the amounts for Territory and Hierarchy Forecast.

D.

Modify the Territory Forecast to match the Hierarchy Forecast model.

E.

Enable Role Hierarchy Forecast.

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Questions 23

Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members of the finance team need to see closed won opportunities. The Drama team members all have roles under the finance director, while the sales team members have roles under the sales marager.

Which two options should the administrator use to meet these criteria?

Choose 2 answers

Options:

A.

Share with roles and subordinates of the finance cirector role.

B.

Make an owner-based sharing rule where the wnn field - true.

C.

Create d ulUjiu-bdwwl sltdiliHj rule where the won fled = true.

D.

Select all ocporttnltles owned by the sales manager role.

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Questions 24

A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.

Which two area should the administrator review to understand potential root causes?

Choose 2 answers

Options:

A.

Identity Verification History

B.

Login History

C.

Debug Logs

D.

Setup Audit Trail

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Questions 25

AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally.

which tool should the administrator use to quickly obtain this details?

Options:

A.

Security Health Check

B.

Setup Audit Trail

C.

Session Security Settings

D.

Object Manager

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Questions 26

An administrator need a business process automated, but only for certain user and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger.

What software requirement should the administrator request so that process execution can be declaratively controlled?

Options:

A.

Use Process Automation Setting in Setup to the appropriate users or profiles.

B.

Use a System permission that is assigned to the user or profile.

C.

Use Apex Class Access to assign the Apex code to the user or profile.

D.

Use a custom permission set that is assigned to the user.

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Questions 27

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

What should the administrator do to help meet this goal?

Options:

A.

Set up and configure Entitlement Process to design timelines and track issue resolution.

B.

Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

C.

Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

D.

Expose the Service Contracts object in the Service Console for an agent to view when working a case.

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Questions 28

Cloud Kicks (CK) has deployed several new custom apps that use Lightning Web components. The administrator is now concerned that they may need to make some adjustments to CK’s org to make it more secure.

Which tools should the administrator use to expose possible security risks within a Lightning web component?

Options:

A.

Health Check

B.

Master Encryption Keys

C.

Salesforce Optimizer

D.

Self-signed Certificates

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Questions 29

An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.

What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?

Options:

A.

Joined Report

B.

Cross-Filter

C.

Summary Report

D.

Filter Logic

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Questions 30

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.

What will occur when a case is created from an Incoming email?

Options:

A.

Case Source updates to 'email' and an email is sent out using Template2.

B.

An email is sent out using Template and then Case Source updates to email'.

C.

An email la sent out using Template and then Case Source updates to 'email'.

D.

Case Source updates to email and an email Is sent out using Template1.

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Questions 31

Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.

What access docs the user need to be able to see the solar panel records?

Options:

A.

Read permission is required on both master records.

B.

Access permission Is not required on either master record.

C.

Create permission Is required on both master records.

D.

Read permission is required on at least are master record.

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Questions 32

AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource's ability to create or modify permission sets.

Which feature should be employed to accomplish this request?

Options:

A.

Assignment Rules

B.

Delegated Administrator

C.

View All Users Permission

D.

Customize Application Permission

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Questions 33

The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used in validation rules.

What should the administrator recommend to solve this?

Options:

A.

Create a cross-object formula.

B.

Use a picklist field.

C.

Make a Rollup Summary.

D.

Add a lookup field to Account.

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Questions 34

DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.

Hour should the administrator track third-party financial advisors and the customers they work with?

Options:

A.

Create a Hierarchical lookup on Account to track loan advisors' customers.

B.

Set up Contacts to Multiple Accounts for loan advisors.

C.

Use a B2B Account Model to track loan advisors' customers.

D.

Use a Hierarchical lookup on Contact to track loan advisors' customers,

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Questions 35

A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team.

Which two options would be required for a sales rep to add a rep to the opportunity team?

Choose 2 answers

Options:

A.

Transferred ownership of the Opportunity to the sales rep

B.

A permission with Edit access on the Account object

C.

A role above the Opportunity owner in the role hierarchy

D.

Transferred ownership of the Account to the sales rep

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Exam Name: Salesforce Certified Advanced Administrator (SP23)
Last Update: May 5, 2024
Questions: 241

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