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  5. Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

78950X Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Questions 4

Which statement about the Avaya SIP Sleuth is true?

Options:

A.

It is a pre-installed application found under Contact Center Common Utilities.

B.

It is a separate downloadable application that runs on a local workstation PC.

C.

It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

D.

It must be downloaded and run from the AMS element manager.

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Questions 5

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

Options:

A.

SIP user account

B.

IP Office user account

C.

Active Directory Domain account

D.

Windows user account

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Questions 6

Which type of activity code requires skillsets to be assigned?

Options:

A.

Post Call Processing Reason code

B.

Not Ready Reason code

C.

Activity code

D.

Walk Away Reason code

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Questions 7

What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)

Options:

A.

WebLM

B.

ADMIN

C.

CCMA

D.

REGISTRY

E.

CCT

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Questions 8

Which type of application variables are used to reference the sample prompts?

Options:

A.

RAN type variables

B.

STRING type variables

C.

MUSIC type variables

D.

LANGUAGE type variables

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Questions 9

What is the function of the Data Synchronization process?

Options:

A.

It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.

B.

t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.

C.

It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.

D.

It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.

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Exam Code: 78950X
Exam Name: Avaya Contact Center Select Implementation and Maintenance Exam
Last Update: May 18, 2024
Questions: 65

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