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  5. Avaya Aura ContactCenter Implementation Exam Questions and Answers

6210 Avaya Aura ContactCenter Implementation Exam Questions and Answers

Questions 4

Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

Options:

A.

Windows Server 2008 SP7 Standard Edition or Enterprise Edition

B.

Windows Server 2012 R1 Standard Edition or Datacenter Edition

C.

Windows Server 2012 R2 Standard Edition or Datacenter Edition

D.

Windows Server 2008 SP2 Standard or Enterprise Edition

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Questions 5

Which method does Avaya recommend for installing Avaya Aura® Contact Center (AACC) on a supported server?

Options:

A.

Run the installation from a remote DVD-ROM drive that is accessible from the server over the Internet.

B.

Run the installation from a remote hard disk copy of the installation DVD.

C.

Run the installation from a remote DVD-ROM drive that is accessible from the server over the LAN.

D.

Insert the Contact Center DVD into the DVD drive of your server.

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Questions 6

A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.

Where is the license for Agent Greeting enabled in Avaya Aura® Contact Center (AACC)?

Options:

A.

From the server, navigate to the Server Configuration > Licensing tab

B.

From the server, locate Multimedia Commissioning > Multimedia Licensing tab

C.

From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab

D.

From the Contact Center License Manager > Configuration > Contact Center Licensing tab

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Questions 7

When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore.

How are these services shut-down?

Options:

A.

Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services.

B.

Use the System Control and Monitor utility to manually shut-down the services.

C.

The database utility performs the shut-down automatically.

D.

Use the Windows Services utility to manually shut-down the services.

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Questions 8

To log in to the Avaya Aura® Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.

Which URL format is correct to access the AAMS Element Manager (EM)?

Options:

A.

https:// :em

B.

https:// :8800/em

C.

https:// :/em

D.

https:// :8443/em

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Questions 9

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

Options:

A.

Multimedia Dashboard

B.

Reference Client

C.

Server Utility

D.

Server Manager

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Exam Code: 6210
Exam Name: Avaya Aura ContactCenter Implementation Exam
Last Update: May 18, 2024
Questions: 124

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