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  5. Avaya Aura Contact Center Solution Design Exam Questions and Answers

33810X Avaya Aura Contact Center Solution Design Exam Questions and Answers

Questions 4

AACC has an inbuilt Outbound Management.

Which resource controls the Preview Dialing method?

Options:

A.

Manager

B.

Administrator

C.

Supervisor

D.

Agent

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Questions 5

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.

Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

Options:

A.

Avaya IX™ Workplace

B.

Avaya Agent Desktop a

C.

Avaya IX™ Workspaces

D.

Avaya one-X® Agent Desktop

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Questions 6

Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

Options:

A.

Standby License Manager

B.

Local WebLM license file

C.

Remote WebLM server

D.

Remote license file

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Questions 7

Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.

Which statement about AACC Voice Contact is true?

Options:

A.

It Is anchored In the Media Processing Platform.

B.

It Is anchored In the G450.

C.

It Is anchored In the Media Server.

D.

It Is anchored in the Session Manager.

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Exam Code: 33810X
Exam Name: Avaya Aura Contact Center Solution Design Exam
Last Update: May 4, 2024
Questions: 48

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