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300-810 Implementing Cisco Collaboration Applications (CLICA) Questions and Answers

Questions 4

Refer to the exhibit.

Users connected to the internal network report a “Cannot communicate with the server” error while trying to log in to Cisco Jabber using auto service discovery. The Jabber diagnostics and the SRV record configuration are as shown in the exhibit. The host cucm1.ccnp.cisco.com is correctly resolved by the user desktops with the Cisco Unified Communications Manager IP address. Why is the user not able to log in?

Options:

A.

SRV protocol is not set up correctly. It should be _tls instead of _tcp.

B.

Marking weight as 0 on the SRV record makes it inactive, so Jabber cannot discover the Cisco Unified CM.

C.

The port specified on the SRV record is wrong.

D.

The domain ccnp.cisco.com does not exist on the DNS server.

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Questions 5

An engineer must enable group chat and persistent chat with Cisco UCM and the Cisco IM and Presence service cluster The engineer has already configured the group chat system administrators Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration.

Options:

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Questions 6

Collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue The end user reports that they cannot control their desk phone from the Cisco Jabber client. Which action must the engineer take to verify the service connections of the Cisco Jabber client?

Options:

A.

Click Help and dick Show Connection Status

B.

Click Help and dick XML settings

C.

Click XML settings and click Help

D.

Click TFTP settings and click Help

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Questions 7

Which two authentication methods does Integrated Windows Authentication use to validate Windows credentials? (Choose two.)

Options:

A.

NTLM

B.

Digest Authentication

C.

SAML

D.

Kerberos

E.

Smart Card

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Questions 8

Refer to the exhibit.

Which two steps resolve the “Users with Duplicate User IDs” message? (Choose two.)

Options:

A.

Rename the directory URI value for one of the users to ensure that there is no duplication.

B.

Rename the User ID value for one user if different users on different clusters have the same User ID assigned.

C.

Unassign a user from one of the clusters when the same user is assigned to two different clusters.

D.

Assign the duplicate user to the secondary Cisco IM and Presence node.

E.

Delete the user ID for the duplicate user ID.

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Questions 9

A jabber user reports that they receive pop-up windows warring about untrusted certificates when they attempt to log in to jabber without receiving the certificate warnings. Which two actions resolve this issue? (Choose two.)

Options:

A.

Add the certificates to the client machine’s local certificate store or keychain

B.

Reinstall the Jabber client using the /quiet option

C.

Configure Jabber with the INVALID_CERTIFICATE_BEHAVIOR option set to “RejectAndNotify.”

D.

Replace self-signed certificates with certificates signed by a CA

E.

Move the user to a different Presence Redundancy Group

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Questions 10

Which MFA solution can be integrated with Cisco Jabber via SAML and used independently of an ldP?

Options:

A.

Okta

B.

Cisco DUO

C.

PingFederate

D.

Microsoft ADFS

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Questions 11

An engineer must configure Microsoft Office 365 calendar integration with Cisco IM and Presence The engineer has already configured the presence gateway Drag and drop the remaining configuration steps from the left into the correct order on the right to complete the configuration

Options:

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Questions 12

An organization has two Cisco IM and Presence clusters: one in the Americas and one in EMEAR. Both clusters connect via an intercluster peer. Each Cisco IM and Presence cluster has four nodes logically divided into two subclusters with high availability enabled with its local peers. When the Cisco IM and Presence publisher node in the Americas fails, to where are the users failed over?

Options:

A.

Cisco IM and Presence publisher in EMEAR. in the different logical group

B.

Cisco IM and Presence subscriber in the Americas, in the different logical group

C.

Cisco IM and Presence subscriber in EMEAR. in the same logical group with IM and Presence publisher

D.

Cisco IM and Presence subscriber in the Americas, in the same logical group with IM and Presence publisher

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Questions 13

An engineer is informed that high availability for a Cisco IM and Presence server fails While the engineer examines the Cisco UCM presence redundancy group in the Ul. they discover that the first .. is in the Idle state, and the second node is in the running in backup mode state Which action must the engineer take to place both nodes back in the normal state?

Options:

A.

Click Failover in the Server Action field

B.

Restart the first node of the IM and Presence server

C.

Click Fallback in the Server Action field

D.

Reinstall the first node of the IM and Presence server.

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Questions 14

Refer to the exhibit. A collaboration engineer restored a failed primary node of an active/standby IM and presence subcluster. The engineer notices that users fallback to the node occurred. Which action resolves this issue?

Options:

A.

Reboot the primary node

B.

Wait for the primary node to establish 30 minutes of uptime

C.

Modify the Client Re-Login Limits

D.

Set the Keep-Alive (Heartbeat) interval to 15.

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Questions 15

Refer to the exhibit. An engineer is troubleshooting an issue with Cisco Jabber for Windows The end-user reports that Cisco Jabber cannot be used to control a Cisco 8841 IP Phone The phone appears in the Jabber client, but there is a red x on the icon for the phone Which end-user option resolves the issue?

Options:

A.

Standard CTI Allow Reception of SRTP Key Material

B.

Standard CTI Allow Calling Number Modification

C.

Standard CTI Allow Call Monitoring

D.

Standard CTI Allow Control of Phones Supporting Rollover Mode

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Questions 16

Which function of the Cisco IM and Presence high availability solution is true?

Options:

A.

When the server has been restored to a normal state, user sessions remain on the backup server.

B.

When an event takes place, the end user sessions are not moved from the failed server to the backup.

C.

When the server has been restored, the server automatically fails back.

D.

When a high availability event takes place, the end user sessions are moved from the failed server to the backup.

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Questions 17

Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco UAC?

Options:

A.

The AXL communications allow registered attendants to log in to Cisco UCM and receive calls.

B.

The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

C.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UAC versions match.

D.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco UCM versions match.

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Questions 18

What are two Cisco Jabber 12.6 on-premises deployment types that can be run on a Windows-enabled PC? (Choose two.)

Options:

A.

Contact Center Agent

B.

IM-only

C.

multicloud-based

D.

Full UC

E.

cloud-based

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Questions 19

An administrator is configuring Cisco Unity Connection call handlers The administrator wants to ensure that all outside callers are played a welcome message and then are transferred to a live operator The administrator wants to restrict the callers from interrupting the welcome message with key presses Under which call handler menu is this task accomplished?

Options:

A.

Greetings

B.

Transfer Rules

C.

Caller Input

D.

Message Settings

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Questions 20

A collaboration engineer Is troubleshooting an Issue with Jabber client logins on the Internal network. Users are receiving a certificate error message that Jabber cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in the initial steps of resolving this issue? (Choose two.)

Options:

A.

Cisco UCM tomcat certificate

B.

Cisco IM and Presence cup-xmpp certificate

C.

Cisco UCM CallManager certificate

D.

Cisco IM and Presence cup certificate

E.

Cisco IM and Presence tomcat certificate

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Questions 21

What are two authentication mechanisms for identity provider authentication? (Choose two.)

Options:

A.

UID

B.

PKI/CAC

C.

ACS

D.

Password only

E.

Kerberos

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Questions 22

A customer is using Cisco Unified IM and Presence with high availability and has reported that their primary node is not providing any IM and Presence services. What is causing this issue?

Options:

A.

The presence redundancy group node state of the primary node is 'idle".

B.

The presence redundancy group node state of the peer node is "normal".

C.

The presence redundancy group node state of the primary node is 'initializing".

D.

The presence redundancy group node state of the peer node is 'running in backup mode".

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Questions 23

Which HTTP response code does Cisco UCM use to redirect a client to the identity provider for authentication?

Options:

A.

300

B.

301

C.

302

D.

304

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Questions 24

Which dial-peer configuration routes calls from SIP-based phones on Cisco Unified Communications Manager Express to Cisco Unity Express?

Options:

A.

dial-peer voice 7000 voip

destination-pattern 7000

session protocol sipv2

session target ipv4: 10.3.6.127

codec g711alaw

B.

dial-peer voice 7000 voip

destination-pattern 7000

session protocol sipv2

session target ipv4: 10.3.6.127

codec ilbc

C.

dial-peer voice 7000 voip

destination-pattern 7000

session protocol sipv2

session target ipv4: 10.3.6.127

codec g711ulaw

D.

dial-peer voice 7000 voip

destination-pattern 7000

session protocol sipv2

session target ipv4: 10.3.6.127

codec g729r6

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Questions 25

An end user opened a ticket, stating that before logging in to Jabber for Windows, a warning is displayed that a server certificate has expired. Which two certificates must be verified on the Cisco Unified Communications Manager and IM&P deployment? (Choose two.)

Options:

A.

capf on Cisco Unified CM

B.

cup-xmpp on IM&P

C.

callmanager on Cisco Unified CM

D.

tomcat on Cisco Unified CM

E.

cup on IM&P

Questions 26

Collaboration engineer configures Cisco UCM and Cisco IM and Presence to support Cisco Jabber Clients. The base configuration is complete The engineer successfully used all the Jabber features a test client but received certificate alerts when signing in. The engineer now wants to ensure that end users do not receive certificate alerts at login. Which two self-…. certificate must be.. with a CA-signed certificate to achieve this goal? (Choose two)

Options:

A.

Tomcat

B.

cup-xmpp

C.

cup-xmpp-s2s

D.

cup

E.

IPsec

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Questions 27

Which description of an IdP server is true?

Options:

A.

authenticates user credentials

B.

provides user authorization

C.

is an authentication request that is generated by a Cisco Unified Communications application

D.

consists of pieces of security information that are transferred to the service provider for user authentication

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Questions 28

Which operating system is supported for smart card-based authentication on Jabber and Cisco UCM platforms?

Options:

A.

Mac OS

B.

Linux

C.

Chrome OS

D.

Windows

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Questions 29

An engineer needs to configure the cisco unity connection Auto-attendant feature to transfer calls to a specific destination, maintain control of the transfer, and take a defined administrative action upon failure. How is this accomplished?

Options:

A.

Consult Transfer

B.

Supervised Transfer

C.

Release to Switch

D.

HookFlash Transfer

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Questions 30

An administrator configures the Cisco Unity Connection call routing table to ensure that Unity Connection plays a legal disclaimer to all direct callers Drag and drop the steps from the left into order on the right to start the process to ensure that callers hear the message entirely before proceeding to the destination Not all steps will be used.

Options:

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Questions 31

An engineer needs to configure individual call handler greetings on Cisco Unity Connection so that a single greeting can override all other greetings set by users during a holiday period. Which type of greeting should be configured to accomplish this goal?

Options:

A.

internal

B.

Holiday

C.

Alternate

D.

Closed

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Questions 32

An engineer is configuring a customer’s environment for Jabber user over mobile and remote access. The customer’s internal domain. Which Jabber parameter defines the external service discovery domain statistically?

Options:

A.

UPN discovery enabled

B.

exclude services

C.

services domain

D.

voice services domain

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Questions 33

The collaboration infrastructure of a large company was hacked, which lead to toll fraud and a bill that was substantially higher than usual.Anengineer must configure Cisco Unity Connection to block all calls to international phone numbers and numbers that contain 10 digits and begin with 0.Which two rules must be configured in the Unity Connection restriction table?(Choose two.)

Options:

A.

9!

B.

0?????????

C.

0XXXXXXXXX

D.

9*

E.

0-9*

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Questions 34

A collaboration engineer troubleshoots an Issue with Cisco IM and Presence federated with Microsoft Skype for Business. A Cisco Jabber user reports being unable to see the presence status of a user on Microsoft Skype for Business when searching for the Microsoft user. Which action resolves this issue?

Options:

A.

Disable TLS for the federation.

B.

Configure the federation to use the XMPP protocol.

C.

Add a static route on Cisco IM and Presence to the Skype for Business domain.

D.

Have the Jabber user add the Skype for Business user to the Jabber contact list.

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Questions 35

An engineer is configuring SAML SSO for a Cisco Unified Communications Manager. After completing all required steps, the engineer wants to verify the status. Which CLI command provides the status of SAML SSO?

Options:

A.

utils sso status

B.

show sso status

C.

show saml status

D.

utils saml status

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Questions 36

An administrator is configuring Cisco Jabber 12.8 to work with Cisco UCM and Cisco IM and Presence 12.5 using an encrypted SIP profile. Which record should be configured for Jabber to work when logging into the corporate network with the domain "domain.com?

Options:

A.

DNS SRV query _sip._tcp.domain.com

B.

DNS SRV query _cisco-uds._tls.domain.com

C.

DNS SRV query _cisco-uds._tcp.domain.com

D.

DNS SRV query _sip._tls.domain.com

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Questions 37

What is the maximum number of Cisco Unity Connection locations connected in a HTTPS network?

Options:

A.

50

B.

25

C.

200

D.

10

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Questions 38

An administrator is setting up the Cisco Unified IM and Presence on-premises high availability feature and wants the Server Recovery Manager to initiate failover after 90 seconds. However, failover is happening after 60 seconds How is this issue corrected?

Options:

A.

Change peer Heartbeat Timeout to 90 seconds.

B.

Change Keep Alive (Heartbeat) Interval to 90 seconds

C.

Change critical service delay to 90 seconds.

D.

Change keep Alive (Heartbeat) Timeout to 90 seconds.

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Questions 39

A collaboration engineer restored a failed primary node of an active/standby IM and presence subcluster with the server Recovery manager set to defaults. The engineer notices that the user is still assigned to the secondary server. Which action resolves this issue?

Options:

A.

Select the Fallback button under Presence Redundancy Group Configuration

B.

Wait for 30 minutes for automatic fallback to occur

C.

Modify the DNS SRV records to point back to the primary server

D.

Restart the services on the primary server

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Questions 40

A collaboration engineer is troubleshooting Apple push notification Issues and calls Cisco TAC for assistance. The Cisco TAC Engineer indicates that diagnostic information has not been received for the cluster. Which action resolves this issue?

Options:

A.

Temporarily enable manual downloads of log files from the Cisco Cloud Onboarding page on Cisco UCM.

B.

Temporarily disable push notifications so that Cisco UCM can generate the diagnostics log files.

C.

Enable "Send encrypted PII to the Cisco Cloud for troubleshooting" on the Cisco Cloud Onboarding Configuration page.

D.

Enable "Send Troubleshooting Information to the Cisco Cloud" on the Cisco Cloud Onboarding Configuration page.

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Questions 41

Refer to the exhibit.

An organization is moving from on-premise Exchange to Microsoft Office 365 for email and calendaring. The administrator would like to maintain meeting presence functionality in Jabber clients connected to Cisco IM and Presence after this move. Office 365 certificates must be installed to accomplish this. Which two trust stores should these certificates be uploaded to on Cisco IM and Presence? (Choose two.)

Options:

A.

cup-xmpp- trust

B.

xmpp-fed-trust

C.

cup-trust

D.

tomcat-trust

E.

xmpp- rust

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Questions 42

Refer to the exhibit.

The associated directory number is configured with Call Forward All to voicemail in Cisco UCM. When users call the directory number they hear the opening greeting. Which action should be taken to correct this issue?

Options:

A.

Modify the rule to a Forward Routing Rule.

B.

Modify the Calling Number to 3005.

C.

Modify the Dialed Number condition from "Equals" to "In".

D.

Modify the Call Forward All to the voicemail pilot.

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Questions 43

Refer to the exhibit A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows deployed in phone-only mode The users are reporting that they cannot access voicemail services via the Cisco Jabber for Windows client on the corporate LAN Which steps resolve this issue?

Options:

A.

Add a secondary voicemail service to Cisco UCM to allow Cisco Jabber users to receive voice messages

B.

Apply the voicemail service to a service profile so that the client can retrieve the settings

C.

Update the jabber-config xml file with the correct voicemail parameters and restart the appropriate services

D.

Add a primary voicemail service to Cisco UCM to allow Cisco Jabber users to receive voice messages

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Questions 44

Which step is the first for web-based single sign-on login?

Options:

A.

Authenticate.

B.

Redirect to IdP to get authenticated.

C.

Present authentication assertion.

D.

Request access to protected service.

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Questions 45

Drag and drop the steps for SAML SSO authentication from the left into the order on the right.

Options:

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Questions 46

Which SSO authentication method requires no action from the user when the session token times out?

Options:

A.

web form

B.

smart card

C.

external database

D.

local authentication

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Questions 47

An administrator must Implement toll-fraud prevention on Cisco Unity Connection by using restricted tables. Which action accomplishes this task?

Options:

A.

Block all numbers that start with 999*.

B.

Allow calls to international operators and conference rooms only.

C.

Permit calls only to specific domestic long-distance area codes.

D.

Allow calls to the international operator only.

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Questions 48

Refer to the exhibit. An administrator is configuring a Cisco Unity Express call handier. One of the options will transfer calls off-system to Cisco UCME. The administrator wants the transfer to finish while the transfer target Is ringing. Which transfer-mode command completes the configuration?

Options:

A.

attended

B.

blind refer

C.

semi-attended

D.

Wind bye-also

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Questions 49

Refer to the exhibit An engineer is troubleshooting a Cisco Jabber issue in Cisco UCM and validates that these configurations are correctly configured

  • Cisco UCM Service discovery
  • Cisco UCM User authentication •SOAP login

Which protocol interactions between Cisco UCM and the Cisco IM and Presence servers must be validated next?

Options:

A.

LDAP

B.

XMPP

C.

SCCP

D.

SAML

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Questions 50

An administrator is implementing a Cisco Unity Connection call management plan for a company and configured the transfer rules that specify how Unity Connection transfers the calls that reach the call handler from the automated attendant. Which call handler setting must be configured to specify whether callers can perform transfers?

Options:

A.

caller input settings

B.

call handler owners

C.

message settings

D.

transfer rules

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Questions 51

An engineer is assisting a user who is reporting Jabber desk phone control issues. The user has two desk phones, but jabber controls only one of them. The user is mot given the option to select the second phone within the Jabber client. Everything else is functioning normally with Jabber and with both desk phones. Which action resolves this issue?

Options:

A.

Set the Owner User ID on the second phone

B.

Ensure that both phones are in the same device pool

C.

Add the problematic phone to the user’s Controlled Devices list

D.

Enable “Allow Control of Device from CTI” on the second phone.

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Questions 52

Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?

Options:

A.

The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.

B.

The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

C.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified Attendant Console versions match.

D.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified CM versions.

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Questions 53

Which DNS record is used for on-premises service by Jabber clients?

Options:

A.

_collab-edge._tcp. SRV record

B.

_cisco-uds._tls. SRV record

C.

_cisco-uds._tcp. SRV record

D.

A record

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Questions 54

Which Cisco IM and Presence service must be activated and running for IM Presence to successfully integrate with Cisco Unified Communications Manager?

Options:

A.

Cisco DHCP Monitor Service

B.

Cisco AXL Web Service

C.

Self-Provisioning IVR

D.

Cisco XCP Authentication Service

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Questions 55

Drag and drop the steps of the SAML SSO process from the left into the order on the right.

Options:

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Questions 56

Users report that they are unable to check voicemail. and an engineer discovers that the voicemail system is not routing calls between Cisco Unity Connection and Cisco UCM via SCCP Which action should be taken to resolve this issue?

Options:

A.

Verify registration of the CTI ports.

B.

Verify OPTIONS Ping in the SIP trunk profile.

C.

Verify voicemail SIP trunk in the route list.

D.

Verify Calling Search Space in the Directory Number setting.

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Questions 57

Digital networking is configured between two Cisco Unity Connection clusters using an HTTPS connection. Which two objects are replicated between these two clusters? (Choose two.)

Options:

A.

partitions and search spaces

B.

user greetings

C.

user templates and user greetings

D.

call handlers

E.

users and their corresponding mailboxes

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Questions 58

An end user opened a ticket, stating that though he can log in to Jabber for Windows, and presence and chat works, he cannot place phone calls using the desktop client. You investigate the user and find that no phone device is associated with the user account in Cisco Unified Communications Manager. Which device type must you create for this user to enable calling services from the Jabber for Windows desktop client?

Options:

A.

Cisco Unified Personal Communicator

B.

Cisco Jabber for Tablet

C.

Cisco Unified Client Services Framework

D.

third-party SIP device (advanced)

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Questions 59

Fraudulent calls are being made from Cisco Unity Connection. Which action prevents the calls from reaching the PSTN using SCCP integration?

Options:

A.

Change the configuration of the routing rule.

B.

Change the CSS of the voicemail port.

C.

Change the Rerouting CSS on the trunk to Cisco Unity Connection.

D.

Remove values from restriction table.

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Questions 60

Refer to Exhibit.

An engineer is troubleshooting operation performance in the network. Which account should be taken to restore high availability in the sub cluster?

Options:

A.

Start all critical services on the second node, and select the Fallback button in the “Presence Redundancy Group Configuration”

B.

Go to “Presence Redundancy Group Configuration” on the Cisco UCM Administration page and select the Fallback button.

C.

Start all critical services on both nodes and select “rebalance users” in the “Presence User Assignment”

D.

Go to “Presence User Agreement” on the Cisco UCM Administration page and select “rebalance users” for all users.

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Questions 61

A user encounters a problem while checking voicemail, set up in a Cisco UCME and Cisco Unity Express integration. The user reports that when calling the office number from a mobile phone, the call goes to voicemail, but it is then routed to the main menu rather than the voicemail box. The user can check voicemail from an office phone without any issues How is this issue fixed?

Options:

A.

Assign the user to the correct user group.

B.

Add the user to Cisco Unity Express.

C.

Configure a primary E.164 number for the user.

D.

Set "Login without PIN" to 'No" for the user.

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Questions 62

Cisco Unity Connection system is integrated with two Cisco UCM clusters cluster A and duster B Voicemail is working perfectly for users on cluster A Users on cluster B report Message Waiting factor (MWI) lights are not working at all. however they can still send/receive messages. Which action resolves the issue?

Options:

A.

Disable "Force AJI MWIs Off for This Phone System' under Telephony Integrations > Phone System > Phone System Basics

B.

Check and reseat the RS-232 serial cable connection on the master PIMG/TIMG

C.

Enable 'Message Count Totals" for cluster B users Playback Message Settings

D.

Select the 'Use Same Port for Enabling and Disabling MWIs' check box under Telephony Integrations > Phone System.

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Questions 63

An engineer must create a Cisco Jabber installation switch The engineer created the installation file and named it CiscoJabberSetup.msi Which CLI command installs Jabber silently on a Windows machine and deletes any existing bootstrap?

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Exam Code: 300-810
Exam Name: Implementing Cisco Collaboration Applications (CLICA)
Last Update: Apr 24, 2024
Questions: 213

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