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  5. Oracle Service Center 2022 Implementation Professional Questions and Answers

1z0-1038-22 Oracle Service Center 2022 Implementation Professional Questions and Answers

Questions 4

Which four view modes are available in the Report Editor?

Options:

A.

Database View

B.

Report View

C.

Data Set View

D.

Design View

E.

Layout View

F.

Graphical View

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Questions 5

Which two REST API calls can be used to retrieve account information with ID 3?

Options:

A.

https://yoursite.domain/services/rest/connect /latest/accounts/ID/3

B.

https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

C.

https://yoursite.domain/services/rest/connect /latest/accounts/3

D.

https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

E.

https://yoursite.domain/services/rest/connect /v1.3/accounts/3

F.

https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3

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Questions 6

Which statement is true about the JavaScript API?

Options:

A.

It cannot be used in Custom Object workspaces.

B.

It is available when you use the Connect Common Object Model CCOM for API operations.

C.

It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.

D.

It comes with in-built exception handling.

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Questions 7

Which setup sequence is usedto give permissions to an individual to access an application?

Options:

A.

Navigation set > Profile > Staff Account

B.

Profile > Navigation set > Staff Account

C.

Staff Account > Profile > Navigation set

D.

None. No sequence is required.

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Questions 8

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

Options:

A.

Create a custom incident milestones report and add it to a custom incident workspace

B.

Add all the holidays observed by your organization.

C.

Define default response requirements.

D.

Use business rules to automatically calculate dates

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Questions 9

Which three events are available with theJavaScript API?

Options:

A.

aftersave()

B.

onsaveclose ()

C.

enclose ()

D.

onrefresh()

E.

onbeforesave ()

F.

ondataupdated()

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Questions 10

How many rows can be returned by a tabular query?

Options:

A.

Unlimited

B.

100000

C.

100

D.

10000

E.

1000

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Questions 11

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.

How can this be done?

Options:

A.

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

B.

by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

C.

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

D.

by configuring settings at the time of creation of the custom object

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Questions 12

Which two events can trigger Custom Process Models?

Options:

A.

Update

B.

OnSaveComplete

C.

Create

D.

Load

E.

Refresh

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Questions 13

You make some changes to a message template.

Which statement is true about applying this change acrossmultiple interfaces?

Options:

A.

You need to use the export and import option.

B.

The change is reflected across all interfaces by default.

C.

You need to copy and paste the source code across the multiple interfaces.

D.

You need to re-create the message templateacross the multiple interfaces.

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Questions 14

You are working oncomplete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.

What are the two options that you would suggest £o streamline this contact center training program?

Options:

A.

Business rules

B.

Guided assistance

C.

Intent guide

D.

Custom process model

E.

Agent scripts

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Exam Code: 1z0-1038-22
Exam Name: Oracle Service Center 2022 Implementation Professional
Last Update: May 30, 2023
Questions: 97

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