1z0-1037-22 Oracle Knowledge Management 2022 Implementation Professional Questions and Answers

The Properties section displays the formproperties and lock status.

ANS_NEW_INC_DURATION denotes the number of days that the solved count of new answers will not be aged (reduced).

The status of an answer that determines whether it can be viewed by customers. The default answer status types are Public and Private.

References:

https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_answer_relationship

Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.

You configure content visibility for user groups and content processing authentication for external collections using either the CollectionWizard or Collection Form under Manage Collections.

References:

Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60

You can filter the Manage Tuning Request list to display only active requests or only archived requests.

At the Status drop-down menu on the Manage Search Questions screen, select one of the following options:

References:

Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 45

When you use the report and click a drill-down link on the first level of the report, the second output levelknows to display only information related to the queue in the row you clicked. For more complex reports, the drill-down filter can be changed.

References:

https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGth_Analytics

Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.

References:

https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html